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Windows 7: Windows XP Mode - Modem not detected

04 Jan 2011   #1
twiggy1214

Windows 7 64-bit
 
 
Windows XP Mode - Modem not detected

I did an anytime upgrade from Windows 7 Home to Windows 7 Professional. I setup Windows XP Mode and Windows Virtual PC. I was able to get my software installed, but I cannot get it to detect my modem. I have tried uninstalling the modem from Windows 7 and installing with the installation disc in Windows XP Mode, but my modem is still not detected. The software I installed in Faxtools ExPert 8. It receives faxes and allows me to setup mailboxes to email the faxes to certain people. Any help would be greatly appreciated.

Cheryl


My System SpecsSystem Spec
04 Jan 2011   #2
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Hi Cheryl, welcome to the Seven Forums.

First, shut down XP Mode. By default XP Mode is only hibernated instead of shut down when you close it, so you need to go to XP Mode settings to disable automatic hibernation.

Open the XP Mode settings, select Close on the left pane and Prompt for action on right. Click OK:

Name:  XPM_Closing.png
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Now run XP Mode, click Close button. You are now presented with a close dialog. Choose Shut Down:

Name:  XPM_Closing_2.png
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Go back to XP Mode settings when it's completely shut down, and select COM1 on the left pane. Select Physical serial port and choose the fax modem's real, physical port (which it has in Windows 7) from drop down list. Select Wait for modem command to open port. Click OK to save settings:

Name:  XPM_com_port.png
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Run XP Mode and install Fax software, and modem from inside the fax program.

It should work now.

Kari


My System SpecsSystem Spec
04 Jan 2011   #3
twiggy1214

Windows 7 64-bit
 
 

Kari - Thank you so much for you reply. I have followed your instructions and everything worked as far as instructing Com1 to detect the physical port. When I go into device manager, I have a list ? other device. When I open that up, there are three yellow ? and they all say Virtual PC Integration Device. I am new to Virtual PC and as I am sure you can tell, I don't know much about it. Is there anything I should do with this?

Cheryl
My System SpecsSystem Spec
04 Jan 2011   #4
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Regarding Virtual PC Integration Device, read this thread: Virtual PC Integration Device - Missing.... Post #3 has the answer you are looking for.

Kari
My System SpecsSystem Spec
04 Jan 2011   #5
twiggy1214

Windows 7 64-bit
 
 

Kari - Thank you so much for your time and help!!!! It has greatly been appreciated.

Cheryl
My System SpecsSystem Spec
04 Jan 2011   #6
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

You are welcome, Cheryl. Happy New Year
My System SpecsSystem Spec
05 Jan 2011   #7
twiggy1214

Windows 7 64-bit
 
 

Happy New Year to you also!!!!
My System SpecsSystem Spec
13 Apr 2011   #8
geob

Windows 7 Pro 32-bit
 
 
Still no modem detected

I have followed the above advice yet still do not see a modem in the VPC's device manager. The system is an HP 6730s laptop, with an LSI HDA modem. I've downloaded the driver from HP and installed it in the virtual PC. The driver installation creates a folder with Conexant and an Agere folder. Selecting a .inf file during modem installation in the fax software does not provide a modem. Now what?

If I could fax from Win7 I would, but I do not have Outlook. Is there a useful, open source alternative to avoid the VPC environment? My requirement is so small it's not worth investing any $, only time.

Thanks.

George
My System SpecsSystem Spec
14 Apr 2011   #9
fafhrd

Win 7 Ult + Starter, XP Pro +Home, 2kAS, Linux Mint 8, SuperOS
 
 

Windows 7 has a fax driver: %windir%\system32\WFS.exe - windows fax and scan.

If you print from any document one of the options should be fax - which then prompts for a local phone code and destination phone number to send to. It may need to set up yuor modem the first time - there is a wizard for that.

Use MSOffice, notepad, wordpad etc. and select print.
My System SpecsSystem Spec
14 Apr 2011   #10
geob

Windows 7 Pro 32-bit
 
 

When I attempt to print to the Fax printer, I get the following:

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

I'll uninstall & reinstall fax services to see if this changes. Anything else I should know?

g
My System SpecsSystem Spec
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 Windows XP Mode - Modem not detected




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