Windows 7: Time-sensitive problem

Hello,

I apologize for posting a question desiring a quick response because I know you are all very busy - and to be completely honest, we do plan to call the software vendor tomorrow morning, but I'm not sure how far we'll get with that because I can't identify the problem. Anyway, on to the problem:

I have a user who runs a VPC on a Windows 7 Pro machine in my office. The VPC is only run once every two months for printing bills.

The last time the VPC was run, it wanted to do an update - I don't remember exactly what the update was, but we all have it drilled into us to keep our programs patched, so I allowed the update. This would have been soon after the user printed her bills.



Now, two months later, she's ready to print her bills again. The program (an old DOS-based accounting program) runs normally until she gets to the screen to print bills, and then the printer just doesn't respond.

I can't find any info on how to roll back the VPC, or even if that can be done.

Does anyone have any suggestions?

EDIT: So sorry to trouble anyone. I resolved the situation. (I call it cranky computer syndrome)