Screen problem?


  1. jonesnewton
    Posts : 211
    Acer Aspire 7738G Win 7 X64 bit Home Premium
       New #1

    Screen problem?


    Hi,
    My laptop has for no reason developed a strange mark on the screen.
    I have not knocked it or anything.
    Any help please or ideas as the machine is only 4 months old!

    Thanks in advance.
    Attached Thumbnails Attached Thumbnails Screen problem?-dsc05345.jpg  
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    jonesnewton said:
    Hi,
    My laptop has for no reason developed a strange mark on the screen.
    I have not knocked it or anything.
    Any help please or ideas as the machine is only 4 months old!

    Thanks in advance.
    does the same mark appear in safe mode (F8) which doesnt use your video driver


    Ken
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  4. jonesnewton
    Posts : 211
    Acer Aspire 7738G Win 7 X64 bit Home Premium
    Thread Starter
       New #3

    I tried to use UD Pixel fix, but that does not seem to be working.Also J Screen, no luck there either.
    I am not sure, but I seem to to think now from what I have read, that if they show up black they are dead pixels??

    I have searched for Safe Mode on this laptop, but cannot find any reference to it?
    F8 does nothing!!

    Oh, if I do a screen print with the Snipping Tool it does not show on that.

    Any advice welcome.
    Last edited by jonesnewton; 07 Mar 2010 at 15:31. Reason: add info
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  6. jonesnewton
    Posts : 211
    Acer Aspire 7738G Win 7 X64 bit Home Premium
    Thread Starter
       New #4

    Hi,

    I just got a reply from UD Pixel and they said it is not Dead Pixel and should send laptop back, which is what I will do on Monday. (see picture above)
    BUT, if it is not dead pixel, then what else can it be?
    I know they will tell me, but it is going to be a few days before I know and not being able to speak Czech I am jut trying to preempt the call.

    Thanks
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