Windows Desktop won't load after most recent update


  1. PiousDevil
    Posts : 26
    Windows 7 Ultimate (64 bit)
       New #1

    Windows Desktop won't load after most recent update


    After installing most recent critical update, my computer restarts and I get a balck screen with a little window that says "Setting up personalized settings Desktop Update" or something of the like (may have left a word out) and it never goes away. I can pull up task manager, end task, but explorer.exe also ends. If I then run task explorer.exe, the little window comes back.

    I've system restored to before the update and I'm fine, then windows reinstalls the update and I have the same problem. UAC is off, i'm on admin account.

    What do?
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  3. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #2

    Use system restore and set update to not to do automatic. When the update comes just right click on it then, hide.
    Windows Update Settings - Change

    https://www.sevenforums.com/windows-u...n-updates.html
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  4. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #3

    +1 Very good advice.
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  6. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #4

    @PiousDevil. I suggest that you give the solution a try. If you have any questions or problems just post again.
    @Carl, ty for the vote of confidence.
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  7. PiousDevil
    Posts : 26
    Windows 7 Ultimate (64 bit)
    Thread Starter
       New #5

    ok, I've done this. Is there a problem with the update? Not sure I understand.
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  8. PiousDevil
    Posts : 26
    Windows 7 Ultimate (64 bit)
    Thread Starter
       New #6

    also, there are 3 available, ATK0110 ACPI UTILITY (which I see has failed repeatedly, KB982670 and KB2286198) Should I hide them all?
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  10. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #7

    PiousDevil said:
    ok, I've done this. Is there a problem with the update? Not sure I understand.
    Sometimes updates cause problems on some systems. Considering how many systems there are worldwide, it is a minor problem - unless it happens to you. Then it is a BIG problem. The update you are addressing did not cause any trouble for me; but two other earlier updates did.

    I have disabled automatic updates as Rich suggested and I install one update at a time. I run my system for a day or two and then I install the next update and so on. That way I am able to identify a specific up date if I have trouble. I hide an update that gives me trouble.

    With Restore points enabled, Win 7 creates a restore point with each update. So it is easy to roll back if necessary.
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