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Windows 7: Windows update service not working

06 Aug 2010   #1

Windows 7 Home Premium x64
 
 
Windows update service not working

Hi,

I hope someone can provide me some help.
I have recently bought an HP DV-7 pre-loaded with 7x64 Home Premium, and since I have started it up, it has not been able to download a single update.
When I start windows update and check for updates, it gives me the error:
Windows Update cannot currently check for updates because the service is not running. You may need to restart your computer.
The service is however running according to services.msc

I have tried many things and searched for answers in many different places, and here are a couple of things I have tried without success:

1.) MS Fixit 50202 (yes, on aggressive and normal)
2.) MS Malicious software removal tool
3.)Micrsosoft update readiness tool wont install --> Installer encountered an error 0xc8000247
4.)sfc/scannow in cmd prmpt, It finds errors, but is unable to fix them
5.) Resetting the update service manually in cmd prmpt and in services.msc
6.)Full Malwarebytes scan in normal and safe modes
7.)Full super-anti-spyware scan in normal and safe modes

Among others

Any help would be much appreciated.

My System SpecsSystem Spec
.

06 Aug 2010   #2

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

have you checked the settings in update. go to updates then on the left look for change settings, see how updates are set to install!
My System SpecsSystem Spec
06 Aug 2010   #3

Windows 7 Ultimate x64
 
 

When was your last successful update? Are you running x86 or x64 btw (I forgot to look)?

Try running this software called Fix WU.
My System SpecsSystem Spec
.


06 Aug 2010   #4

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by BugOutMachine View Post
When was your last successful update? Are you running x86 or x64 btw (I forgot to look)?

Try running this software called Fix WU.
Hi,
1.)x 64
2.)Last update must have been a factory install - on the 05/2010 - Updates never worked for me
3.)I have run that application without success
My System SpecsSystem Spec
06 Aug 2010   #5

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by boohbah View Post
have you checked the settings in update. go to updates then on the left look for change settings, see how updates are set to install!
Hi,

Updates are set to install automatically
My System SpecsSystem Spec
06 Aug 2010   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

And your anti-virus program is?

Do you have a program:
C:\windows\servicing\TrustedInstaller.exe
My System SpecsSystem Spec
06 Aug 2010   #7

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
And your anti-virus program is?

Do you have a program:
C:\windows\servicing\TrustedInstaller.exe
Hi, and thanks for replying.

1.) AVG Free (The sysytem came installed with Norton, but I changed it)
2.) Yes, there is such a file
My System SpecsSystem Spec
06 Aug 2010   #8

Windows 7 Professional x64 PL
 
 

Quote   Quote: Originally Posted by Fibo View Post
4.)sfc/scannow in cmd prmpt, It finds errors, but is unable to fix them
From your description of problem I think SFC command work,only it unable to fix all errror
If yes it doesn't relate to damaged Windows Modules Installer service (Trusted Installer) otherwise SFC tool does not work at all and it return error "Windows Resource Protection could not start the repair service".

1.Run command prompt and type:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt

2.Run VistaSysInfoTool http://www.vistax64.com/attachments/...ms-sysinfo.exe,select all in this and make log

log from VistaSysInfoTool and sfdetails.txt attache to post
My System SpecsSystem Spec
08 Aug 2010   #9

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Flavius View Post
Quote   Quote: Originally Posted by Fibo View Post
4.)sfc/scannow in cmd prmpt, It finds errors, but is unable to fix them
From your description of problem I think SFC command work,only it unable to fix all errror
If yes it doesn't relate to damaged Windows Modules Installer service (Trusted Installer) otherwise SFC tool does not work at all and it return error "Windows Resource Protection could not start the repair service".

1.Run command prompt and type:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt

2.Run VistaSysInfoTool http://www.vistax64.com/attachments/...ms-sysinfo.exe,select all in this and make log

log from VistaSysInfoTool and sfdetails.txt attache to post


Hi, and thanks for replying

I have attached the log from the sysinfo tool, but when I type the string you sent me in cmd prompt it returns the following error :

FINDSTR Cannot open Hugo
FINDSTR Cannot open Fourie\Desktop\sfcdetails.txt

My user name is Pieter Hugo Fourie
It thus does not create the sfcdetails.txt file
I have instead attached a compressed copy of the CBS.log


Attached Files
File Type: txt Sysinfo - 08082010 0736.txt (93.7 KB, 106 views)
File Type: rar CBS.rar (277.3 KB, 103 views)
My System SpecsSystem Spec
08 Aug 2010   #10

Windows 7 Professional x64 PL
 
 

No errors in SFC report sfcdetails.txt and in VistaSysInfo

First try reinstall Windows Update Agent http://download.windowsupdate.com/wi...gent30-x64.exe

if it doesn't work too:

Do you have this key:

Windows update service not working-wua.png

permissions for this folder should be:

Users,Administrators,SYSTEM:read
TrustedInstaller:full control (all checked)

I'm not sure WindowsUpdateAgent install affect on this key or not,for a precaution I attached this key too:wuakey.zip -if you don't have this key import it to registry +restart

If this key is OK another possible issue would be in HKLM\Software\Microsoft\Windows NT\CurrentVersion\Svchost...but it will take some time create key appripriate for your system if it will be needed

Quote:
OS Name: Microsoft Windows 7 Home Premium |C:\Windows|\Device\Harddisk0\Partition2
OS Version: 6.1.7600
System Type: x64-based PC
Out of main point

Quote   Quote: Originally Posted by Fibo View Post

I have attached the log from the sysinfo tool, but when I type the string you sent me in cmd prompt it returns the following error :

FINDSTR Cannot open Hugo
FINDSTR Cannot open Fourie\Desktop\sfcdetails.txt

My user name is Pieter Hugo Fourie
It thus does not create the sfcdetails.txt file
I have instead attached a compressed copy of the CBS.log
Probably you replaced %userprofile% your truly account name it was neccessary move -%userprofile% or %windir% are special system variables and OS know exactly what does mean and you don't need type your real account name. You probably attempt to insert your real account name in this way

findstr /c:"[SR]" C:\Windows\logs\cbs\cbs.log > C:\Users\Pieter Hugo Fourie\Desktop\sfcdetails.txt

instead

findstr /c:"[SR]" C:\Windows\logs\cbs\cbs.log > "C:\Users\Pieter Hugo Fourie\Desktop\sfcdetails.txt"

If any folder name contain few words like your account name you have to use " " symbol


My System SpecsSystem Spec
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