Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Problems with validity of Windows after switching computers.

25 Sep 2010   #1
dalewebster1993

Windows 7 Home Premium
 
 
Problems with validity of Windows after switching computers.

Hey guys, I was wondering if anyone could help me sort out a problem I've had for a couple of months. I can't find any similar stories on the internet so I'll try my best to fully explain the situation.
When I bought my laptop, it was installed with Windows Vista. At the time we bought two of the same laptops, one for me and one for my sister. My sister eventually broke hers and stored it away. Mine was still fine when Windows 7 was released so I bought an upgrade package to Home Premium, available to use for one computer. A short time after, my laptop completely died. Instead of buying a new laptop, I decided I'd switch some components between mine and my sister's broken one, as hers only had a broken screen. In the end, I have ended up with my sister's old laptop, my LCD and my Hard Drive. The computer works fine, the problem is that Microsoft think I'm trying to steal their software as it was installed on a different computer. They want me to prove that I own the License for Windows 7 by entering the Serial Number for the OS that should be on the sticker on the Laptop. The problem here is that this Laptop was installed with Vista, it's only 7 because it's my HDD. So neither serial work.
Does anyone have any ideas for me to prove to MS that I bought this. I can't find a number to ring or anything. I'm in the UK by the way.
Thanks for reading


My System SpecsSystem Spec
.

25 Sep 2010   #2
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Part of the problem IMO is the one key, one computer rule. Too many parts have been switched around so the internal checks now think the 7 is being installed on more than one machine. You might have some luck contacting customer support UK:

Microsoft Worldwide Sites

And welcome to the Forum dalewebster1993.
My System SpecsSystem Spec
25 Sep 2010   #3
myzr7

Windows 7 Ulti. x64
 
 

Dale You could try this tutorial
Clean Install with a Upgrade Windows 7 Version
Option number three. Not sure if this is the same as changing a hard drive. Sounds borderline to me but if you bought a retail copy of win 7 you should be able to load it on whatever machine that you like as long as it is only activated on one.
Can Not Activate after Clean Install
My System SpecsSystem Spec
.


26 Sep 2010   #4
dalewebster1993

Windows 7 Home Premium
 
 

Thanks for the responses guys! I gave option 3 a shot but it didn't work, told me my Windows 7 key could not be used. I'm gonna try ringing the customer service tomorrow, hopefully they won't make it too difficult. Thanks for finding the number for me
My System SpecsSystem Spec
26 Sep 2010   #5
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Quote   Quote: Originally Posted by dalewebster1993 View Post
Thanks for the responses guys! I gave option 3 a shot but it didn't work, told me my Windows 7 key could not be used. I'm gonna try ringing the customer service tomorrow, hopefully they won't make it too difficult. Thanks for finding the number for me
Please post back and let us know what Microsoft had to say. Emphasize that you cannibalized parts from an identical machine to make one working laptop and offer to send them the non-working parts for their own internal verifications. Maybe that will help your cause.
My System SpecsSystem Spec
28 Sep 2010   #6
gregrocker
Microsoft MVP

 
 

If you bought a retail Win7 upgrade then you can move it to any hardware combination or machine you want as long as it is only installed on one at a time.

If it fails activation again, call MS Customer Service. They validate the key and then open a support case to get it installed properly. It may need to have one of the workarounds if it was installed to clean HD: Clean Install with a Upgrade Windows 7 Version

You can also try removing the Product Key entirely to reinstall it, thus updating the hardware signature. This is what I do if I move Win7 to another machine: run slmgr -upk from elevated Command Prompt.

If this Upgrade was bought from the computer maker then contact them.
My System SpecsSystem Spec
28 Sep 2010   #7
cluberti

Windows 8.1 x64
 
 

Sounds like this was an OEM upgrade given the failure to activate (retail would re-activate at least 5 times, OEM will reactivate never). If that's the case, you will probably have to follow gregrocker's advice and get the OEM to provide you with a way to activate. Microsoft doesn't support OEM Windows installations; the OEM does.
My System SpecsSystem Spec
29 Sep 2010   #8
gregrocker
Microsoft MVP

 
 

Quote   Quote: Originally Posted by cluberti View Post
Sounds like this was an OEM upgrade given the failure to activate (retail would re-activate at least 5 times, OEM will reactivate never). If that's the case, you will probably have to follow gregrocker's advice and get the OEM to provide you with a way to activate. Microsoft doesn't support OEM Windows installations; the OEM does.
This may have been true pre-XP but not in Vista or Win7. You can reactivate Win7 retail or OEM keys reinstalled to same hardware as often as you want.

If hardware changes, it may require a robocall to update the hardware signature.

If you insert the OEM Product Key from COA sticker, it will normally require a robocall to sort the exact product key from batch key on sticker.
My System SpecsSystem Spec
Reply

 Problems with validity of Windows after switching computers.




Thread Tools





Similar help and support threads
Thread Forum
Guest account validity...
My Windows 7 pc has never been shared or set up to share with anyone. Occasionally, when my pc is chugging away doing something when I'm not using it (which it always is), I right-click on a program icon and under the 'security' tab, there is an S-1-25, etc. group name or user account. Before I can...
System Security
Switching Users Problems
I Am running Win7 64 bit. Whenever I switch user accounts the computer will start the switch and then lock up with a display message that says no signal on the monitor. It happens if the computer has been running for hours or only a couple of minutes. I have to shut the PC off and leave it off...
General Discussion
Problems of running different windows versions on company computers?
A friend recently asked me about this however I was unable to give a decent answer. Half the company uses XP laptops and the other half uses Vista laptops, do you think that this could cause serious problems? I said it could do but then couldn't think of any actual problems apart from the fact...
General Discussion
Problems networking 2 Windows 7 Pro computers
I have 2 computers called Viva and main both running Windows 7 Pro (different product Ids) and I am haveing problems. Viva can access all of the files on Main but when I try to access Viva from Main I get a message "cannot access \\Viva\d" The pemissions have been set to allow read and write on...
Network & Sharing
switching computers, keeping the same hard drive
hi, my 6 year old pc short circuited and i lost the motherboard and graphic card, so i decided to buy a brand new computer (but without an OS on it). Is there a way to boot from my old hard drive (which has a genuine home version of windows 7), or is it a problem that all the BIOS are completely...
Installation & Setup
Is this possible? Switching computers
I am slightly confused if this would work out. Right now I am running Windows 7 Home Premium on my primary computer, which was done as an upgrade from windows XP. I have since purchased another copy of windows 7, this time the Professional edition, for another PC. What I would really like to...
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:36.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App