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Windows 7: Black screen windows not genuine help please!

08 Oct 2010   #11
Orbital Shark

 
 

Quote   Quote: Originally Posted by Orbital Shark View Post
Ok then, I think we now need to rule out possible virus infection.

I will need you to boot normally and as soon as you see the taskbar, right-click it and select 'Task Manager'
Note   Note
You need to do this quickly as if you do have a virus it won't be long before it neutralizes Task Manaer
I'll run you through the rest when you get it up & running


My System SpecsSystem Spec
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08 Oct 2010   #12
addy88

Windows 7 Home Premium 32bit
 
 

The task bar doesn't show up at all so I am unable to get to it when i boot normally

I have already run a malwarebytes scan in safe mode and nothing turned up
My System SpecsSystem Spec
08 Oct 2010   #13
Orbital Shark

 
 

You could try (in safe mode) running msconfig, just type it into the start menu search. From there you can see what the startup items are. If there are any with random letter/numbers (abxdgasdf143 etc.) then they are more like to be infections.

Another option is (as a very last resort) is to re-install Windows 7 from DVD, presuming you have burnt yourself a copy after D/Ling from MSDN.
My System SpecsSystem Spec
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08 Oct 2010   #14
addy88

Windows 7 Home Premium 32bit
 
 

I found this

newreleaseversion70700.exe

Could that be a virus? how do I go about removing it?

Thanks
My System SpecsSystem Spec
08 Oct 2010   #15
Orbital Shark

 
 

Here is a quote from Virus-com.com

Quote:
newreleaseversion70700.exe remove instruction

1. Temporarily Disable System Restore, Reboot computer in SafeMode;

2. Locate newreleaseversion70700.exe virus files and uninstall newreleaseversion70700.exe files program. Follow the screen step-by-step screen instructions to complete uninstallation of newreleaseversion70700.exe.

3. Delete/Modify any values added to the registry related with newreleaseversion70700.exe,Exit registry editor and restart the computer;

4.Clean/delete all newreleaseversion70700.exeinfected file(s):newreleaseversion70700.exe and related,or rename newreleaseversion70700.exe virus files;

5.Please delete all your IE temp files with newreleaseversion70700.exe manually,run a whole scan with antivirus program ;
Hope it helps


OS
My System SpecsSystem Spec
08 Oct 2010   #16
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Well Orbital Shark is doing a fine job here but I'm a bit puzzled by what you said- that you dont have kb971033 (WAT) installed. It has been pushed through windows updates and all of us mortals got it way back in february. I suggest you install kb971033 and let it do its thing.
My System SpecsSystem Spec
08 Oct 2010   #17
Orbital Shark

 
 

Quote   Quote: Originally Posted by Bill2 View Post
Well Orbital Shark is doing a fine job here but I'm a bit puzzled by what you said- that you dont have kb971033 (WAT) installed. It has been pushed through windows updates and all of us mortals got it way back in february. I suggest you install kb971033 and let it do its thing.
That's a good point.

Tip   Tip
Follow the virus removal 1st as if it's still present it will just revert your system again


Also, what happens when you boot normally? Can you actually access the desktop?
My System SpecsSystem Spec
08 Oct 2010   #18
addy88

Windows 7 Home Premium 32bit
 
 

Can't access the desktop at all its all black with the message on the bottom right hand corner from my first post

I tried removing that file but its not located where the msconfig thing said it would be

Ive got that update downloaded and ready to install but can't install untill i can boot normally
My System SpecsSystem Spec
08 Oct 2010   #19
Orbital Shark

 
 

Can you run 'component services'? (just type into start without '') right-click & 'Run as Administrator'

NVM, let me try something else....
My System SpecsSystem Spec
08 Oct 2010   #20
addy88

Windows 7 Home Premium 32bit
 
 

I am able to run it I have it open
My System SpecsSystem Spec
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 Black screen windows not genuine help please!




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