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Windows 7: Black screen windows not genuine help please!

08 Oct 2010   #21

 
 

Click the start button and type regedit then press enter.

Press Ctrl+F to open the find dialog box and enter the filename into the box and click search. If any are found then delete the reference and search again until 'no results' appears. Once done try rebooting

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08 Oct 2010   #22

 
 

Quote   Quote: Originally Posted by addy88 View Post
I am able to run it I have it open
Is there anything showing for that file name in the services section?

Might want to try the regedit bit 1st
My System SpecsSystem Spec
08 Oct 2010   #23

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

You can try installing kb971033 in safe mode. For that you need to have the windows installer service running (it normally doesnt in safe mode), you can use a small tool called Safemsi.exe to enable that feature easily.

SafeMSI.exe - Start Windows Installer Service in Safe Mode | Technibble
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08 Oct 2010   #24

Windows 7 Home Premium 32bit
 
 

Ok I have removed that virus now and done a reboot but still the same black screen with the message

I tried what you said Bill2 but it didnt work

I just want it to work normally
My System SpecsSystem Spec
08 Oct 2010   #25

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Quote   Quote: Originally Posted by addy88 View Post
Ok I have removed that virus now and done a reboot but still the same black screen with the message

I tried what you said Bill2 but it didnt work

I just want it to work normally
If you can boot into windows normally, run the update.
My System SpecsSystem Spec
08 Oct 2010   #26

 
 

There have been many reports (including myself until I bought a copy of Windows 7 legit ) of complete re-installs required. If you have any documents/videos/music/pictures/downloads that you'd need to save you can do it to external media while in safe mode.

This process will completely remove all sign of the infection and allow for a clean OS, which you can then install all the available updates completely virus free
My System SpecsSystem Spec
08 Oct 2010   #27

Windows 7 Home Premium 32bit
 
 

I have had success!!! I did a normal boot and I tried doing loads of things to have something appear and I randomly tried to extend the screen so connected my laptop to my tv and once I had done that the window to activate windows appeared and now its back to normal!!!

Thanks Orbital Shark and Bill2 and all the others who replied for all the help i really appreciate it and have learnt alot of knew techniques so if something like this happens again I can performs checks.
My System SpecsSystem Spec
08 Oct 2010   #28

 
 

Quote   Quote: Originally Posted by addy88 View Post
I have had success!!! I did a normal boot and I tried doing loads of things to have something appear and I randomly tried to extend the screen so connected my laptop to my tv and once I had done that the window to activate windows appeared and now its back to normal!!!

Thanks Orbital Shark and Bill2 and all the others who replied for all the help i really appreciate it and have learnt alot of knew techniques so if something like this happens again I can performs checks.
That's excellent news, I'm glad that we could help
My System SpecsSystem Spec
08 Oct 2010   #29

Windows 7 Pro. 64/SP-1
 
 

Have you completed updating Windows like Bill2 recommended including KB971033?
My System SpecsSystem Spec
08 Oct 2010   #30

Windows 7 Home Premium 32bit
 
 

Yep all done and updated!
My System SpecsSystem Spec
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 Black screen windows not genuine help please!





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