Black screen windows not genuine help please!

Page 3 of 4 FirstFirst 1234 LastLast

  1. Posts : 6,305
    Windows 7 Ultimate x64
       #21

    Click the start button and type regedit then press enter.

    Press Ctrl+F to open the find dialog box and enter the filename into the box and click search. If any are found then delete the reference and search again until 'no results' appears. Once done try rebooting
      My Computer


  2. Posts : 6,305
    Windows 7 Ultimate x64
       #22

    addy88 said:
    I am able to run it I have it open
    Is there anything showing for that file name in the services section?

    Might want to try the regedit bit 1st
      My Computer


  3. Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       #23

    You can try installing kb971033 in safe mode. For that you need to have the windows installer service running (it normally doesnt in safe mode), you can use a small tool called Safemsi.exe to enable that feature easily.

    SafeMSI.exe - Start Windows Installer Service in Safe Mode | Technibble
      My Computer


  4. Posts : 11
    Windows 7 Home Premium 32bit
    Thread Starter
       #24

    Ok I have removed that virus now and done a reboot but still the same black screen with the message

    I tried what you said Bill2 but it didnt work

    I just want it to work normally
      My Computer


  5. Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       #25

    addy88 said:
    Ok I have removed that virus now and done a reboot but still the same black screen with the message

    I tried what you said Bill2 but it didnt work

    I just want it to work normally
    If you can boot into windows normally, run the update.
      My Computer


  6. Posts : 6,305
    Windows 7 Ultimate x64
       #26

    There have been many reports (including myself until I bought a copy of Windows 7 legit ) of complete re-installs required. If you have any documents/videos/music/pictures/downloads that you'd need to save you can do it to external media while in safe mode.

    This process will completely remove all sign of the infection and allow for a clean OS, which you can then install all the available updates completely virus free :)
      My Computer


  7. Posts : 11
    Windows 7 Home Premium 32bit
    Thread Starter
       #27

    I have had success!!! I did a normal boot and I tried doing loads of things to have something appear and I randomly tried to extend the screen so connected my laptop to my tv and once I had done that the window to activate windows appeared and now its back to normal!!!

    Thanks Orbital Shark and Bill2 and all the others who replied for all the help i really appreciate it and have learnt alot of knew techniques so if something like this happens again I can performs checks.
      My Computer


  8. Posts : 6,305
    Windows 7 Ultimate x64
       #28

    addy88 said:
    I have had success!!! I did a normal boot and I tried doing loads of things to have something appear and I randomly tried to extend the screen so connected my laptop to my tv and once I had done that the window to activate windows appeared and now its back to normal!!!

    Thanks Orbital Shark and Bill2 and all the others who replied for all the help i really appreciate it and have learnt alot of knew techniques so if something like this happens again I can performs checks.
    That's excellent news, I'm glad that we could help
      My Computer


  9. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #29

    Have you completed updating Windows like Bill2 recommended including KB971033?
      My Computer


  10. Posts : 11
    Windows 7 Home Premium 32bit
    Thread Starter
       #30

    Yep all done and updated!
      My Computer


 
Page 3 of 4 FirstFirst 1234 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:46.
Find Us