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Windows 7: I can't connect to the net after an update


17 Oct 2010   #1

Windows 7 Home Premium 32bit
 
 
I can't connect to the net after an update

Hi All

I wonder whether anybody can help me with this problem.

I am currently running Windows 7 Home Premium 32bit, and using a Netgear Wireless-N 150 Modem Router. I use Internet Explorer.

There are currenly 17 Windows updates waiting to be installed. The problem is that when installed I am unable to connect to the internet. The only solution that I have found is to do a system restore and remove the updates.

Is this a problem caused by the updates inhibiting the router?

Advice would be greatly appreciated.

Thanks


Nick


My System SpecsSystem Spec
.

17 Oct 2010   #2

Windows 7 Home Premium 32bit
 
 

I am having the exact same problem. I asked the window support team, but weren't much help. I've had to turn off my automantic updates because I got so tired of having to do a system restore.

Please, if anyone knows how to fix this, much help would be apprieciated.
My System SpecsSystem Spec
17 Oct 2010   #3

Windows 7 Professional x64 PL
 
 

I can't promise it will work but you can try below:

1.Uninstall all 3p security software
2.Disable all add-ones in IE and reset IE,reset winsock and other (details in the links -especially in the second one are very good advices)

Internet Explorer - Enable or Disable Toolbars and Extensions Add-ons

Troubleshooting Internet Explorer Issues
(apply everything what is in this tutorial)

3.Run cmd.exe with administrative previlliges (right click on cmd.exe as administrator)
and type:

netsh winhttp reset proxy

+ restart

4.Open device manager,go to network adapters section and make sure there are not any error with any card or any virtual device.Post screenshot if you find any error.Event if there is no errors in network adapters section then disable for the moment your network card and re-enable it again

5.Reset HOSTS file to defaults by using this one MS Fix it ->Microsoft Fix it 50267

If really nothing help I have questions

1.Does ping command work? e.g

ping google.com

2.Are you absolutely sure your computer is not infected?
Check it by using e.g this one Malwarebytes

Prepare log from SilentRunners CLICK (right click on link and choose "Save As",this is vbs script),log attache to post.
My System SpecsSystem Spec
.


17 Oct 2010   #4

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Sometimes it is as simple as an update just D/L wrong. Do a system restore, but don't use the Updates that have already D/L. Get rid of those and hit your Win Key and get fresh updates.
My System SpecsSystem Spec
17 Oct 2010   #5

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Try post #3 in this thread first.

windows updates

If problem is still unresolved follow this tutorial.
It will reset updates and reinstall the damaged one properly.
Update errors have caused several people to get internet connection problems.

Windows Update - Reset
My System SpecsSystem Spec
17 Oct 2010   #6

Windows 7 Professional x64 PL
 
 

Quote   Quote: Originally Posted by Hopalong X View Post
Try post #3 in this thread first.

windows updates

If problem is still unresolved follow this tutorial.
It will reset updates and reinstall the damaged one properly.
Update errors have caused several people to get internet connection problems.

Windows Update - Reset
This not problem with installing update -update is already correct installed only issue with network connections after installing any update.
My System SpecsSystem Spec
18 Oct 2010   #7

MS Windows 7 Ultimate SP1 64-bit
 
 

Hi Nick and welcome sevenforums.

We are going to have to fire some shots which may miss the mark, but we will get you there.

First, I'd like for you to run the system file checker.

Please, please read the following tutorial.

System File Checker - SFC /SCANNOW Command

Keep runnng sfc until you get a clean bill of health from sfc.

If that doesn't solve the problem, then:

disable and remove your present av/firewall software and install and use the av of choice of most of us here, namely, MSE - Microsoft Security Essentials

If you still have problems, let us know. We still have plenty ammo left.
My System SpecsSystem Spec
18 Oct 2010   #8

Window 7 Home Premium 64-bit
 
 
Remove Norton

The problem you are describing exactly matches the issues a co-worker was having after last weeks updates. He has an HP i7 of some sort with Windows 7 64-bit. After appying the latest updates, IE and Firefox would not connect to the internet. Thing live Windows update, email, ping, virus updates, etc still worked however.

The only solution he found was remove the Norton anti-virus utilities. Simply uninstalling them from the control panel was not sufficient though. He had to download a removal tool from Norton's website. Once that was done, Windows updates quit breaking internet connectivity.

He has now switched to Microsoft Security Essentials instead.
My System SpecsSystem Spec
18 Oct 2010   #9

Windows 7 Home Premium 32bit
 
 
Thanks

Thanks to those who answered this thread. I have now removed Norton and, so far so good. All outstanding MS updates have been installed and I have no connection problems. I am running MS Security Essentials until I sort out some other AV software.


My System SpecsSystem Spec
18 Oct 2010   #10

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Glad you got it straightened out.

Mike
My System SpecsSystem Spec
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 I can't connect to the net after an update




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