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Windows 7: Update is not applicable to your computer

19 Oct 2010   #1
mikeveli20

Windows 7 Professional 64 bit
 
 
Update is not applicable to your computer

I've been trying to install a .msu pack downloaded from Microsoft's website but when I try to run it I get the message "Update is not applicable to your computer". I made sure I was trying to install the proper architecture version (x64) so I'm not sure why it's telling me it's not applicable. I've tried with several other packages I downloaded that were Windows Update Standalone Installer packages as well but got the exact same message.


My System SpecsSystem Spec
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19 Oct 2010   #2
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

And the package is?
My System SpecsSystem Spec
19 Oct 2010   #3
mikeveli20

Windows 7 Professional 64 bit
 
 

KB978542 and KB979687 are the two I'm trying to install currently. Both of them were available as updates in Windows Update but I kept receiving an error when trying to install them which is why I downloaded the standalone packages only to discover this other issue.
My System SpecsSystem Spec
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19 Oct 2010   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Believe the message.
My System SpecsSystem Spec
19 Oct 2010   #5
Flavius

Windows 7 Professional x64 PL
 
 

Quote   Quote: Originally Posted by mikeveli20 View Post
KB978542 and KB979687 are the two I'm trying to install currently. Both of them were available as updates in Windows Update but I kept receiving an error when trying to install them which is why I downloaded the standalone packages only to discover this other issue.
Maybe these updates required to install any other updates before?

Download & run Belarc Advisor which help you diagnose which ones updates are missing.Post here results.
My System SpecsSystem Spec
19 Oct 2010   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Excellent advise. I also use Belarc every once in awhile to make sure that I've not missed something.

Also I use and recommend Securiia Personal Security Advisor.

Belarc Advisor - Free Personal PC Audit
Secunia Personal Security Inspector Download
My System SpecsSystem Spec
19 Oct 2010   #7
mikeveli20

Windows 7 Professional 64 bit
 
 

Thanks to everyone for the replies. I ran Belarc Advisor and was told that I am missing 2 Microsoft Security Updates.

"Q978542 - Important (details...)
Q979687 - Important (details...)

These required security hotfixes (using the 10/12/2010 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed."


These are the updates I was able to successfully install using Windows Update:

.NET Framework 4 Client Profile
KB2160841 on 10/16/2010 (details...)
MSXML4SP2
KB973688 on 10/18/2010 (details...)
Windows 7
KB958488 on 10/16/2010 (details...)
KB971033 on 10/18/2010 (details...)
KB972270 on 10/16/2010 (details...)
KB974332 on 10/17/2010 (details...)
KB974431 on 10/16/2010 (details...)
KB974571 on 10/16/2010 (details...)
KB975467 on 10/16/2010 (details...)
KB975560 on 10/16/2010 (details...)
KB976422 on 10/17/2010 (details...)
KB976662 on 10/16/2010 (details...)
KB977074 on 10/16/2010 (details...)
KB978601 on 10/16/2010 (details...)
KB978637 on 10/17/2010 (details...)
KB978886 on 10/16/2010 (details...)
KB979309 on 10/16/2010 (details...)
KB979482 on 10/16/2010 (details...)
KB979538 on 10/17/2010 (details...)
KB979688 on 10/16/2010 (details...)
KB979900 on 10/16/2010 (details...)
KB979916 on 10/16/2010 (details...)
KB980195 on 10/16/2010 (details...)
KB980218 on 10/16/2010 (details...)
KB980232 on 10/16/2010 (details...)
KB980408 on 10/16/2010 (details...)
KB980846 on 10/17/2010 (details...)
KB981078 on 10/17/2010 (details...)
KB981332 on 10/16/2010 (details...)
KB981852 on 10/16/2010 (details...)
KB981957 on 10/16/2010 (details...)
KB982110 on 10/17/2010 (details...)
KB982132 on 10/16/2010 (details...)
KB982214 on 10/16/2010 (details...)
KB982665 on 10/16/2010 (details...)
KB982799 on 10/16/2010 (details...)
KB983590 on 10/16/2010 (details...)
KB2032276 on 10/16/2010 (details...)
KB2079403 on 10/16/2010 (details...)
KB2158563 on 10/16/2010 (details...)
KB2207566 on 10/16/2010 (details...)
KB2272691 on 10/17/2010 (details...)
KB2286198 on 10/16/2010 (details...)
KB2296011 on 10/16/2010 (details...)
KB2345886 on 10/16/2010 (details...)
KB2347290 on 10/16/2010 (details...)
KB2360131 on 10/16/2010 (details...)
KB2362765 on 10/17/2010 (details...)
KB2387149 on 10/16/2010 (details...)
KB2416471 on 10/16/2010 (details...)


Please let me know if you require any more information. Thank you.

Michael
My System SpecsSystem Spec
19 Oct 2010   #8
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

What happens if you simply:
Control Panel | Windows Update

Does it find and install the two missing updates?
My System SpecsSystem Spec
20 Oct 2010   #9
mikeveli20

Windows 7 Professional 64 bit
 
 

It finds the two updates but when I try to install I get the following message:

Code 80073712 Windows Update encountered an unknown error
My System SpecsSystem Spec
20 Oct 2010   #10
Flavius

Windows 7 Professional x64 PL
 
 

Quote   Quote: Originally Posted by mikeveli20 View Post
I
Code 80073712 Windows Update encountered an unknown error
You should post at once this error

Download & run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2,this will create CheckSur.log file in C:\Windows\Logs\CBS folder,attache this file to post
My System SpecsSystem Spec
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 Update is not applicable to your computer




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