Build 7600 - Windows not Genuine. Any proper answers?

Dan Gilbert · 17 Nov 2010

I bought an Advent laptop form Currys (a mjor high street retailer) in March. Brand new, pre-loaded with Windows 7. All activated and working fine for 8 months until yesterday when, as I was just using it as normal, desktop goes black and it tells me my copy of Windows is not genuine and asks me re-enter activation code. Done that but it doesn't work. Tried restoring system to a point before it happened but that didn't work.

Tried starting 'slui.exe 4 ' to go to phone activation but it just takes me to online validation. I can't find this pone list/ dialouge box thing I've read about in all the answers to this problem.

Tried to find and delete KB971033 Windows update but can't find it.

I also cannot fidn the most absic answer - why is this happening? Whta is going on? My copy is genuine - bought from the largest national computer retailer in the UK. Why is it suddenly telling, after 8 months, that it is not genuine, when it is?

Please, please, please help!

Code:

 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XFQDR-PJ794-8447M
Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
Windows Product ID: 00359-OEM-8992687-00304
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {B0276468-FDB1-4C82-885A-AD8B8C14D90A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B0276468-FDB1-4C82-885A-AD8B8C14D90A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-314996790-2685926555-2941332650</SID><SYSTEM><Manufacturer>Advent </Manufacturer><Model>Roma </Model></SYSTEM><BIOS><Manufacturer>Phoenix </Manufacturer><Version>1.06AD</Version><SMBIOSVersion major="2" minor="5"/><Date>20091116000000.000000+000</Date></BIOS><HWID>54BB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800304-02-2057-7600.0000-2902010
Installation ID: 008782262451118694951032828652495134564835599544505521
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8447M
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 1
Trusted time: 17/11/2010 15:25:29
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:3:2010 15:23
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAJJR2SnrwVtq4Tqb4qv9YNRJHrqlWuA==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC 
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC DSGLTD DSGWIND7
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT

richc46 · 17 Nov 2010

Welcome
Follow these instructions
Call during business hours
If you input an invalid number a rep will help
Activate Windows 7 by Phone

If that does now work call your local number. They will help or transfer you
http://www.microsoft.com/licensing/e...n-centers.aspx

bagavan · 21 Nov 2010

The key that you have used is totally illegal..I googled for ur key and this a non genuine key that MS blocked I think that this is a activation exploit.

Aonghus · 08 Dec 2010

I'm getting the same message on the same build. I haven't dug into it very far yet but how is it possible to buy a brand new laptop (like I did, ASUS UL50V) with Win 7 pre-installed (got the sticker and everything) and be a "victim of counterfeit software" as the little dialog box likes to point out? Is MS just trying to make some people pay twice? This whole thing is kinda pissing me off.

Bill2 · 08 Dec 2010

Just call MS, thats the simplest solution.

Aonghus · 08 Dec 2010

I chatted with a live person, checked my product key, everything checks out. Apparently Win7 is not activated on this laptop. No problem right, just activate it. Well, I get an error message from Asus now...aggravation is building...

Bill2 · 08 Dec 2010

That doesnt sound right. Was this message always there or its appeared now? I can take a look at your mgadiag log. Download the mgadiag tool and run it.

http://go.microsoft.com/fwlink/?linkid=52012

Click on the copy button at the bottom, copy to notepad, save as .txt file, then upload the file here.

Abhishek Ghosh · 08 Dec 2010

Mr. Gilbert, you are posting exactly the same problem in two MS forums:

Build 7600 - Windows not Genuine, BUT IT IS

Please help - Windows 7 Build 7600 Not genuine BUT IT IS!

Its a blocked key as bagavan said. No one can activate it.

@Aonghus: Your system builder has bought and supplied the key. They can solve your problem better.

Asus or whatever the company, they are solely responsible for supplying a blocked key with wrong SLP.

BIOS Emulation of OEM looking product is the major "technique" followed now by the crackers; so MS is alert for it.

So again, contact Asus personally; they will solve the problem.

The chain is :

Microsoft gave permission to X company to sell Y number of Installation > The companies sold it. Some how they got leaked (two numbers and the serial numbers) and distributed all over the internet pirated copy posting sites (through file sharing services). May be the Company reported to MS or MS themselves marked the combination as "wrong". So they banned it. The combination will never work again.

It happened to Lenovo, Lenovo reported against and the three numbers needed for activation and compilation was banned. Fact is that, the combination leaked before Lenovo actually sold any unit!

It is the company's responsibility to sell a blocked key; yes the end user can sue according to consumer protection act / equivalent in your State of Law; if they do not resolve the problem.

Microsoft has nothing to do with the later parts, they have sold the combination for X company to sell Y number of Installation ; and simply it has exceeded.

Obviously an OEM user will not enjoy the full direct support like a Retail copy, which is almost double in price.

jimbo45 · 14 Dec 2010

Hi there
You should be able to return the computer back to where you bought it from -- however why not turn this into your advantage.

Take a screenshot of Windows Not Genuine or activation failure and say you are quite happy to keep the computer but because your source of Windows is *suspect* give me a Copy of RETAIL W7 Pro.

You'll probably get away with this --failing that you could complain to BBC Watchdog or the OFT (Office of Fair Trading). The UK believe it or not does have quite good Consumer Protection Laws but you have to invoke them yourselves.

Also in the run up to XMAS I doubt if a major store wants publicity that it's selling dubious copies of Windows installed on its products.

Cheers
jimbo