windows update fails

derekimo · 08 Jan 2011

bobmane said:

usually info on Microsoft site ends up being useless or really hard to understand. as it is in this case.

at Windows Update error 80072efd

they tell you to add an exception but the instructions are wrong and there is no way to "add"

in Control Panel\All Control Panel Items\Windows Firewall\Allowed Programs

and at

You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates

they talk about a network issue which is a bit far fetched

im sure this is a bug or virus and nothing to do with connection

Have a look at this post in this tutorial on how to add to windows firewall,

https://www.sevenforums.com/124868-post4.html

As for a virus, have you done any scans to make sure?

bobmane · 08 Jan 2011

Thanks for the info Mike, I did just request it be moved.

Hopalong X · 08 Jan 2011

Sounds good. Once it is moved I will leave a message with link for Niemiro.

Probably something he can help you fix.

Mike

bobmane · 08 Jan 2011

derekimo said:

Have a look at this post in this tutorial on how to add to windows firewall,

https://www.sevenforums.com/124868-post4.html

As for a virus, have you done any scans to make sure?

avast caught this

00883500.exe
and this
jgayudklajb.exe

which was right after this problem started (and the problem was preceeded by a fake anti virus program suddenly running (acting as if it was scaaning. the the program was called "free antivirus"

now all scans report nothing found

Hopalong X · 08 Jan 2011

May have messed with registry for Win Update.

Try a System Restore to a day or so before the fake AV running. It might just put things back in order.

Easy to try.
Mike

System Restore
NOTE: Be sure to temporarily disable your antivirus program first to prevent it from possibly preventing you from doing a system restore.

Never noticed the note before.

derekimo · 08 Jan 2011

bobmane said:

derekimo said:

Have a look at this post in this tutorial on how to add to windows firewall,

https://www.sevenforums.com/124868-post4.html

As for a virus, have you done any scans to make sure?

avast caught this

00883500.exe
and this
jgayudklajb.exe

which was right after this problem started (and the problem was preceeded by a fake anti virus program suddenly running (acting as if it was scaaning. the the program was called "free antivirus"

now all scans report nothing found

Fake anti virus, you should do a full scan with malwarebytes.

Malwarebytes

Hopalong X · 08 Jan 2011

Malwarebytes is a good idea. Download the free. Install then update it then run full scan to be sure.

Leave it on the computer for future use. It is on demand so you run it when you want or need to.
I run it every 7-14 days as a just in case.
Never found anything that Avast missed but..... you never know.

If clean then try a System Restore.

Then we leave it to Niemiro if Sys Restore doesn't fix it.
Mike

niemiro · 08 Jan 2011

Hello!

Try System Restore first. After that, we can dig deeper. Network related issues are always difficult to solve, as they don't really have an exact set of solutions, but I will do my best. Our other thing to go on is malware. Please also run MBAM as described above, and post the log here.

Thanks!

Richard

bobmane · 08 Jan 2011

sys restore failed at 2 different restore points - see attached

Jacee · 08 Jan 2011

You are infected

Let's see if Eset can get to this malware....

Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan
Click the button.
For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
1. Click on to download the ESET Smart Installer. Save it to your desktop.
2. Double click on the icon on your desktop.
Check
Click the button.
Accept any security warnings from your browser.
Check
Push the Start button.
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, push
Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Push the button.
Push

In case it can't run, do this to restor MS's Hosts file....
Download the HostsXpert 4.3 - Hosts File Manager.

Unzip HostsXpert 4.3 - Hosts File Manager to a convenient folder such as C:\HostsXpert
Click HostsXpert.exe to Run HostsXpert 4.3 - Hosts File Manager from its new home
Click "Make Hosts Writable?" in the upper right corner (If available).
Click Restore Microsoft's Hosts file and then click OK.
Click the X to exit the program.
Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.

Now try Eset again.