Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Upgrade Fails Install After KB976902 Update

20 Jan 2011   #1
TukSon

Windows 7 Professional x64
 
 
Upgrade Fails Install After KB976902 Update

Four days ago I did a Windows Update for KB976902. Ever since then, update has failed to work. Restore to a prior state did not work. Chkdsk, MS FixIt, sfc, etc. have failed to run or failed to work.

I had hoped that the Repair Install might do it. Unfortunately, at Step 10 (after 100% of files have been copied / 2768 Mb), I get the following message:
[IMG]file:///C:/Users/MichaelM/AppData/Local/Temp/moz-screenshot-2.png[/IMG]
"Setup can't continue. Restart the computer and restart Setup. When prompted, try getting the latest updates."

I've tried this twice with the same result. I am running Win 7 Professional x64 on a 60gb SSD. Custom i7 build w/4gb ram.

I strongly suspect it is the same problem the prevents Windows Update from working correctly. TrustedInstaller.exe uses 13% of the CPU cycles without accomplishing anything. Additionally, there is an error generated every 2-3 seconds TrustedInstaller.exe is running. I can only stop the error messages by manually stopping the wuauserv service. There are 3 basic messages, of which one is shown at the bottom.

Anyone encountered or solved this problem?? I recognize that I can do a fresh install, but I want to avoid it because of the great hassle in reloading everything. In fact, except for updates, the system runs as stable and fast as ever. That makes me think there is a relatively simple fix.

Thanks and sorry for the length of this message.

Fault bucket , type 0
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601
P2: base\wcp\sil\merged\ntu\ntsystem.cpp
P3: Windows::Rtl::SystemImplementationirectRegistryProvider::SysOpenKey
P4: 3676
P5: c0000034
P6: 0xda154ce7
P7:
P8:
P9:
P10:

Attached files:
C:\Windows\Logs\CBS\CbsPersist_20101122004601.cab
C:\Windows\Logs\CBS\CbsPersist_20101216070019.cab
C:\Windows\Logs\CBS\CbsPersist_20110113025631.cab
C:\Windows\Logs\CBS\CbsPersist_20110117154235.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log
C:\Windows\System32\LogFiles\Scm\SCM.EVM
C:\Windows\Logs\CBS\FilterList.log

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: 81666844-2453-11e0-8119-20cf30780640
Report Status: 0


My System SpecsSystem Spec
.
07 May 2013   #2
DaveF

Windows 7 Home Premium 64bit
 
 

Out of courtesy I will be starting a new thread referencing this one since, at this writing, it is a year and a half old. I am having very much the same problems, although I am not absolutely sure that they began with installation of the KB976902. An MS telephone support tech says to backup and format. I want to do an in-place reinstall, if that will return my Windows functionality. I'll post a new thread with the SUR log, in hopes someone may be able to provide instructions how (and whether) I can replace the missing component store objects or delete/repair their invalid references.
My System SpecsSystem Spec
08 May 2013   #3
DaveF

Windows 7 Home Premium 64bit
 
 

For trackback, I posted my new thread at
7 Home Premium in-place setup cancels itself, cannot sfc nor wupdate

I will make a point to advise if a solution is found.
My System SpecsSystem Spec
.

Reply

 Upgrade Fails Install After KB976902 Update




Thread Tools




Similar help and support threads
Thread Forum
Windows update fails to install IE10 after repair install
I did a repair install of W7 Ult. x64 SP1. Applied all updates, but if fails to install IE10 update : (as you see it is a dutch version). If have run sure & sfc /scannow. Both report no problems. CBS files are attached. Please help ?
Windows Updates & Activation
Win7 home update fails, error 8007370B - cannot update, install SP1.
Running Windows 7 Home Premium x64 Cannot update, attempting to upgrade to Win 7 professional. Discovered automatic updates were fried for some time and the system did not have SP1, which is apparently required for the upgrade. I see similar threads, each seems to require advanced...
Windows Updates & Activation
[what]Update for Windows 7 for x64-based Systems (KB976902)
what does "it cannot be removed." mean? and what the hell is that? what can I do with that? Install or hide?
Windows Updates & Activation
Demystifying KB976902, a.k.a. Microsoft’s “Blackhole” Update
More - Demystifying KB976902, a.k.a. Microsoft’s “Blackhole” Update — Krebs on Security
Windows Updates & Activation
Windows 7 fails to install - upgrade over Vista
I think 've tried everything. Upgrade advisor says all is fine, all drivers report as updated, no camera etc connected, virus scanner removed, possiblely tricky software removed etc. PC meets specs. I specify upgrade, it goes through all the motions right through to the final steps of installing...
Installation & Setup
Two issues: Upgrade install of W7x86 fails and W7x64 fails to clean install
Clean installing W7 x86 is no problem. But 1) upgrading Vista x86 to W7 x86 fails and automatically rolls back to Vista, and 2) attempt to clean install W7 x64 results in BSOD when rebooting to finalize the process. Any suggestion would be appreciated.
Installation & Setup


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 07:13.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App