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Windows 7: Windows 7 32-Bit Service Pack 1 Installation Error...


22 Feb 2011   #1

Window 7 Professional 32-Bit
 
 
Windows 7 32-Bit Service Pack 1 Installation Error...

Wonder if you guys can help with an installation of SP1 for Windows 7 32-Bit. I have attached the cbs.log containing the error information however all the fixes suggested around the net (disable AV, selected startup, install in safe mode etc) don't work and the service pack still fails to install.

I am not sure what it is I am looking for in the log but if someone can help me out by pointing me in the right direction I would greatly appreciate it.

Cheers!



Attached Files
File Type: log CBS.log (203.0 KB, 77 views)
My System SpecsSystem Spec
.

22 Feb 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Ghostafec View Post
Wonder if you guys can help with an installation of SP1 for Windows 7 32-Bit. I have attached the cbs.log containing the error information however all the fixes suggested around the net (disable AV, selected startup, install in safe mode etc) don't work and the service pack still fails to install.

I am not sure what it is I am looking for in the log but if someone can help me out by pointing me in the right direction I would greatly appreciate it.

Cheers!
There are known issues with SP-1. Some requiring re-installation of certain previous updates. Google it.

what is the error codes you get (if any)?
My System SpecsSystem Spec
22 Feb 2011   #3

Window 7 Professional 32-Bit
 
 

I have googled it and every case has suggested different things, I have tried them all.

The error code is 800F0826
My System SpecsSystem Spec
.


22 Feb 2011   #4
NoN

Windows 7 Professional SP1 - x64
 
 

Look here, last page 5, post # 43:

Troubleshooting Windows 7 SP1 install:
List of Available Hotfixes for Windows 7
My System SpecsSystem Spec
22 Feb 2011   #5

Window 7 Professional 32-Bit
 
 

Cheers but having read through them all none of them apply to this issue.

It's a bit pathetic in 2011 that they can't even roll out an update without creating a cryptic error that could potentially be caused by anything, even their own help system for the error tells you absolutely nothing.
My System SpecsSystem Spec
22 Feb 2011   #6
NoN

Windows 7 Professional SP1 - x64
 
 

have you tried to download the package x86.exe as stand-alone then run it again?
Download details: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

Looks the previous one was corrupted.
My System SpecsSystem Spec
22 Feb 2011   #7

Window 7 Professional 32-Bit
 
 

Yeah man just literally finished doing that now, gets to 2% on configuring the service pack and then fails and says reverting changes, attached the screenshot of the error. Getting frustrating now as I have spent a good few hours on this, I'm just going round in circles now.


Attached Thumbnails
Windows 7 32-Bit Service Pack 1 Installation Error...-error1.jpg  
My System SpecsSystem Spec
22 Feb 2011   #8

Window 7 Professional 32-Bit
 
 

2011-02-22 23:07:51, Info CBS Startup: Package: Server-Help-Package.ClientUltimate~31bf3856ad364e35~x86~~6.1.7601.17514 completed startup processing, new state: Staged, original: Staged, targeted: Staged. hr = 0x800f0826
2011-02-22 23:07:51, Info CBS Startup: Package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 completed startup processing, new state: Staged, original: Staged, targeted: Installed. hr = 0x800f0826
2011-02-22 23:07:51, Info CBS Setting ExecuteState key to: ExecuteStateNone
2011-02-22 23:07:51, Info CBS Setting RollbackFailed flag to 0
2011-02-22 23:07:51, Info CBS Clearing HangDetect value
2011-02-22 23:07:51, Info CBS Saved last global progress. Current: 0, Limit: 1, ExecuteState: ExecuteStateNone
2011-02-22 23:07:51, Info CBS Startup: Retrying failed packages.
2011-02-22 23:07:51, Info CBS Startup: received notification that startup processing completed, allowing user to logon
2011-02-22 23:07:51, Info CBS Startup: Processing complete. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-02-22 23:07:51, Info CBS Restored system sleep block state: 0x80000000
2011-02-22 23:07:51, Info CBS Enabling LKG boot option
2011-02-22 23:07:51, Info CBS Startup processing completed. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-02-22 23:07:51, Info CBS Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-02-22 23:07:51, Info CBS Startup processing thread terminated normally
2011-02-22 23:07:55, Info CBS SPI: SPReview.exe started
2011-02-22 23:07:55, Error CBS SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SPReview. er=0x2
2011-02-22 23:07:55, Info CBS SPI: SQM is not opted in
2011-02-22 23:07:55, Error CBS SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: UploadDisableFlag er=0x2
2011-02-22 23:07:55, Info CBS SPI: Determining Version and Wave Values in SpInstall: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514
2011-02-22 23:07:55, Info CBS SPI: Build number 6.1.1.17514
2011-02-22 23:07:55, Info CBS Session: 30135013_1454029652 initialized by client SP Coordinater Engine.
2011-02-22 23:07:55, Info CBS SPI: Reviewing Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514. State: -19 Error: 0x800f0826
2011-02-22 23:07:55, Info CBS CBS session is NULL, nothing to finalize
2011-02-22 23:07:55, Info CBS SPI: SP installation failed. hr: 0x800f0826

-------------------------------------

That's the last bit of the log where it falls over.
My System SpecsSystem Spec
23 Feb 2011   #9
NoN

Windows 7 Professional SP1 - x64
 
 

I wonder how is set DEP (Data Execution Prevention) in your system parameters and if you have MSE aswell. In that case set DEP lowest to Windows services and programs only (reboot) and disable MSE the time to install SP1.
My System SpecsSystem Spec
23 Feb 2011   #10

Window 7 Professional 32-Bit
 
 

Thanks for the reply. From what I can see DEP is already selected for Services and Programs only.

I was on live support with a Microsoft represnetitive for over 3 hours last night and after exhausting all of the fixes around the net he elevated my support call for call back from someone else higher up tomorrow. To be honest I have little faith in actually resolving this without a clean install. I have tried registry fixes, uninstalling drivers, safe mode booting, using driver cleaning software, uninstalling specific updates, changing specific services to start automatically, tried everything. I think because it bombs out so early on in the configuration of the Service Pack that there are fundemental files that are either missing or corrupt and these are files that the Windows Repair/Check Disk and SFC are failing to pickup on.

I am left with the unfortunate possiblity of having to reinstall Windows
My System SpecsSystem Spec
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 Windows 7 32-Bit Service Pack 1 Installation Error...




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