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Windows 7: SP1 Not Listed in WU

22 Feb 2011   #1

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 
SP1 Not Listed in WU

I did a couple updates tonight but SP1 was not an option. I found this article: You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates and the two updates that are needed it seems I have. I ran the Direct X Diagnostic tool because it mentions in the article about an Intel graphics driver that may cause update KB2454826 not to be offered but as you can see I DO have it installed. My driver version number seems like it may be the one that they are talking about but I don't think I have Igdkmd64.sys on my system and as I said KB2454826 IS installed. Why is SP1 not a option for me to install? Can the servers just be overwhelmed and will offer it later?



Attached Thumbnails
SP1 Not Listed in WU-wu-installed.png  
My System SpecsSystem Spec
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22 Feb 2011   #2

WDS 7 Home Pre.x64
 
 

Give it somtime ..... hopefully tommorow ..maybe .....?

Keep checking ...
My System SpecsSystem Spec
22 Feb 2011   #3

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Look in Windows/Drivers/system32 and you may find Igdkmd64.sys.

I have it and I have Intel HD video.

I had no problems getting SP1 from Windows Update.

That warning is about CERTAIN versions of the Intel HD video driver. Is your driver within that quoted range of versions that will cause a problem?
My System SpecsSystem Spec
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22 Feb 2011   #4

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
Look in Windows/Drivers/system32 and you may find Igdkmd64.sys.

I have it and I have Intel HD video.

I had no problems getting SP1 from Windows Update.

That warning is about CERTAIN versions of the Intel HD video driver. Is your driver within that quoted range of versions that will cause a problem?
I looked and I as well have Igkmd64.sys. and I think my version may be within that range but I am not sure (see attachment above)and I don't think it is causing me not to see SP1 since the update they say may not install (KB2454826) via that article is in fact installed on my pc BUT SP1 still is not yet an option for me. I really don't want to update my graphics driver if I do not need to since I don't think it is my problem.
My System SpecsSystem Spec
22 Feb 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Go back and look at the property details of Igdkmd64.sys

Below is a pic of mine. Note that it does NOT fall within the mentioned range.

Just going by the pic you previously posted, it looks like yours DOES fall in the mentioned range.

I haven't looked at that warning document since earlier today, but I thought that the KB2454826 issue was entirely separate?


Attached Thumbnails
SP1 Not Listed in WU-untitled-1.jpg  
My System SpecsSystem Spec
22 Feb 2011   #6

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
Go back and look at the property details of Igdkmd64.sys

Below is a pic of mine. Note that it does NOT fall within the mentioned range.

Just going by the pic you previously posted, it looks like yours DOES fall in the mentioned range.

I haven't looked at that warning document since earlier today, but I thought that the KB2454826 issue was entirely separate?
Here is Mine and it does look like mine falls within that range but as the article states:

Windows 7 SP1 will not appear in Windows Update if update 2454826 is not installed. Windows Update will not offer you update KB2454826 if you are using one of the following Intel integrated graphics drivers:


I do in fact have KB2454826 Installed so I am not sure if this even applies. I am not sure where to go to find the updated driver if there is one. I do not want to install the wrong driver and mess things up more.


Attached Thumbnails
SP1 Not Listed in WU-intel-driver-detail.png   SP1 Not Listed in WU-wu-installed.png  
My System SpecsSystem Spec
22 Feb 2011   #7

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

HP support would be the place for you to look. I have a Gigabyte motherboard and am using the Intel driver I found there. It is dated January of this year. Yours is from April of last year.

I am sure you can find a version at Intel, but I'd go with HP if they have one available.

But of course I can't say if the new driver will necessarily solve your problem.

Personally, I'd try it after I first did a system restore. It's generally a good idea to have updated drivers anyway.
My System SpecsSystem Spec
23 Feb 2011   #8

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
HP support would be the place for you to look. I have a Gigabyte motherboard and am using the Intel driver I found there. It is dated January of this year. Yours is from April of last year.

I am sure you can find a version at Intel, but I'd go with HP if they have one available.

But of course I can't say if the new driver will necessarily solve your problem.

Personally, I'd try it after I first did a system restore. It's generally a good idea to have updated drivers anyway.
Unless I am looking in the wrong place at HP Support it looks like I have the original and latest Intel Graphics Driver dated 8/12/2010. I am also unsure if this will change anything since it looks like is I had a incompatible driver the stated update KB2454826 would not be installed which it is on my system.

Software & Driver Downloads HP Pavilion p6680t CTO Desktop PC - HP Customer Care (United States - English)

I also went to the Intel site and ran the utility only to come up with it is a customized driver from HP (see attachment)
My System SpecsSystem Spec
23 Feb 2011   #9

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

It's somewhat peculiar that the Intel driver shows an August date at HP, but an April date on your system.

However, as you say, although the 2119 version is within the range to be avoided, it wouldn't appear to be directly related to your issue.

Have you considered uninstalling KB2454826, uninstalling your Intel graphics driver, and then reinstalling them---preferably through fresh downloads?

I did download an Intel HD graphics driver from Intel, but I did not install it. I also used the utility you mentioned and it referred me to Gigabyte as it referred you to HP. The Intel driver is dated Jan 7, 2011.

Looks like there are even newer drivers:

http://downloadcenter.intel.com/Sear...AE+HD+Graphics

It may be that HP is behind the curve and simply is not updating drivers rapidly.

I'd guess you have an Intel H55 chipset?

But I am just guessing here and have no particular further advice---other than I would personally try alternatives subject to System Restore points if I couldn't get SP1 to show up in WU within a day or so. It ain't right, for some reason.
My System SpecsSystem Spec
23 Feb 2011   #10

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

ignatzatsonic- thanks for all your help! I think I will wait a day or two and see if it shows up. I will monitor this forum and see if any solutions come up. I would try a system restore but not sure if it would help since I have never been offer SP1. My chipset is Intel H57 Express LPC Interface Controller
My System SpecsSystem Spec
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