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Windows 7: Contact Microsoft

26 Feb 2011   #1

64bit
 
 
Contact Microsoft

Having had to reinstall Windows 7 several times over the last few months due to two hdd failures and fitting a new motherboard then a new CPU, I can no longer activate my copy of Windows 7 Ultimate (Genuine/Retail).
When I try to use phone activation - the answer - Key blocked!
The call is then cut off by Microsoft,
does anyone know how I can actually get to talk to somebody.
All Microsoft links just lead to adverts to buy a new products, phone numbers seem nonexistent
Thanks.

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4MPYD-RDRTH-8XBGF
Windows Product Key Hash: r/BXTDYH1vDEyCmFVUcyCJWvrq0=
Windows Product ID: 00426-068-1494377-86944
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {706A4CC1-522D-410F-9D8A-371A7FD3C5CB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 11\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{706A4CC1-522D-410F-9D8A-371A7FD3C5CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8XBGF</PKey><PID>00426-068-1494377-86944</PID><PIDType>5</PIDType><SID>S-1-5-21-3404762381-3576903776-1523506375</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1006 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100824000000.000000+000</Date></BIOS><HWID>581A3E07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-149437-00-2057-7601.0000-0562011
Installation ID: 011383775465807606504804729834012726243973951342307510
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8XBGF
License Status: Initial grace period
Time remaining: 40920 minute(s) (28 day(s))
Remaining Windows rearm count: 3
Trusted time: 26/02/2011 10:24:35
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:26:2011 09:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAADAAAAAQABAAEAln0kMNQZEDO8ILbyJOZI0FTy1Pa2J2I93v2WEN54ji4=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC 082410 APIC1729
FACP 082410 FACP1729
SRAT AMD FAM_F_10
HPET 082410 OEMHPET 
MCFG 082410 OEMMCFG 
OEMB 082410 OEMB1729
SSDT A M I POWERNOW


My System SpecsSystem Spec
.

26 Feb 2011   #2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Where did you get your copy of Windows 7 from? Specifically did you buy online such as from ebay?

Download and run this tool.

http://go.microsoft.com/fwlink/?linkid=52012

Click on Copy tab in the tool, paste to notepad, save as .txt file, upload the file here. With that I may be able to tell you whether its really a blocked key etc.
My System SpecsSystem Spec
26 Feb 2011   #3

64bit
 
 

Ive already run this and posted the results. I can assure you the key is blocked.
My System SpecsSystem Spec
.


26 Feb 2011   #4

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Yes, thats a blocked key. Its been blocked because its a MSDN key which has been illegally sold. See here.

Blocked Product Keys

You'll need to buy a new license or try contact the seller for a refund.
My System SpecsSystem Spec
26 Feb 2011   #5

64bit
 
 

Sorry but you are talking total rubbish, this key has been activated with no problems at all until I had to reinstall a few times This is what blocked it.
It was purchased from a large High St. retailer who are now not interested -
the reason quoted - the packaging has been opened!
My System SpecsSystem Spec
26 Feb 2011   #6

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Quote   Quote: Originally Posted by cms2 View Post
Sorry but you are talking total rubbish, this key has been activated with no problems at all until I had to reinstall a few times This is what blocked it.
It was purchased from a large High St. retailer who are now not interested -
the reason quoted - the packaging has been opened!
Illegally sold MSDN keys work fine till they are found out and blocked by MS. Genuine retail keys are completely transferrable, if the blocking is due to hardware changes you should be able to call MS and get them to activate for you.
My System SpecsSystem Spec
26 Feb 2011   #7

Windows 8.1 Pro RTM x64
 
 

Even genuine Retail keys can be blocked if MS suspects that the EULA has been breached. The installation of Windows using the same key on different hardware within a short period of time (even if the reason is genuine) can trigger the blockage of the key.
My System SpecsSystem Spec
26 Feb 2011   #8

64bit
 
 

This is my problem, there seems to be no way of contacting MS to explain the situation. Customer services is no longer available through phone activation.
My System SpecsSystem Spec
26 Feb 2011   #9

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Quote   Quote: Originally Posted by cms2 View Post
This is my problem, there seems to be no way of contacting MS to explain the situation. Customer services is no longer available through phone activation.
Why not? Heres how you do it.

How To Activate Windows 7 Via Phone Activation ‘slui.exe 4′ Client
My System SpecsSystem Spec
26 Feb 2011   #10

64bit
 
 

You have'nt tried it lately, if the key cannot be activated MS automaticly cut the call, giving you no chance to query the reason.
My System SpecsSystem Spec
Reply

 Contact Microsoft





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