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Windows 7: Issues with recent Windows Update

28 Feb 2011   #1
NoooneyDude

Windows 7 Professional 32bit
 
 
Issues with recent Windows Update

Hey everyone,
I've been having an issue with a Windows 7 Update, I think it was either a Critical Security Update, or Critical Windows Update.

I had several updates to install, so I installed them, then it wanted me to restart the computer, which I did. Upon booting, I get a quick glance of the dreaded BSOD, and the computer restarts, and comes up with Startup Repair, and asks me if I wanted to use System Restore. I click yes, and after a while my computer restarts without problems, and I can actually log into Windows. A dialogue box appears, saying that "System Restore did not complete successfully, your computer's files and settings were not changed", yet that cannot be true because I noticed some software restored, which I had previously uninstalled.

I managed to find what update was causing the problem using the process of elimination, several restarts and system restores, and could install every other update without a problem.

However, a few days later, I again get the BSOD during startup. So I thought that that update had gotten installed somehow, and restored two days earlier. But this time it was not a success. I still could not boot Windows. So I restored to even earlier date, and now I could get to the Login screen. I tried to login, but it gave me a temporary account, so I logged out and tried to login again. Same result, but a restart fixed this.

Now some of my software is corrupted. (Java, Microsoft Word, Google Chrome, Skype and a couple of others). I know that all the corrupted software was installed before the date that I had restored to, so System Restore was not the fault, right?

I managed to successfully reinstall all of my software, except Java. When I tried to reinstall it, a dialogue box would appear, saying;
"This software has already been installed on your computer. Would you like to reinstall it?"
I click yes, and two errors pop up, which I have forgotten. So I completely delete the Java directory in Program Files, but no change. I then used CCleaner, but no difference. As a third attempt, I rummaged through the Registry deleting anything to do with Java. This took awhile, but I made some progress! Now, I get to the Java Installer window, where it shows the progress bar, I get the error message;
"The system cannot open the device or file specified."
I click cancel. Another error message pops up, saying;
"Internal error 2755. 110, C:Users\David Campbell\AppData\LocalLow\Sun\Java\jre1.6.0_24\jre 1.6.0_24-pfrom23.msi."
Did I delete too much in the registry?

How can I fix this problem?


Another problem, is that I cannot play any of my music! Even if they are off a CD! It's as if the music plays, but I cannot hear any sound. I thought that it might be a corrupted Windows Media Player, so I downloaded and installed VLC Media Player to see if that made a difference, but it does exactly the same thing. I don't think it's a driver issue, because Windows 7 sounds and sites like YouTube still plays audio.


And also, I cannot check for updates. When I click the Check for updates button, it displays the progress bar but after a minute or so goes back to the Check for updates for your computer screen.


Would it just be easier to completely reinstall Windows 7? (It would be a pain and a hassle)

Thanks in advance


My System SpecsSystem Spec
.

01 Mar 2011   #2
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

What updates do you install?

I wouldn't install an update unless for a reason.
My System SpecsSystem Spec
01 Mar 2011   #3
NoooneyDude

Windows 7 Professional 32bit
 
 

I normally install the critical ones, but sometimes I will install the recommended ones on occasion.
My System SpecsSystem Spec
.


01 Mar 2011   #4
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

If you wish to uninstall an update, follow these prompted steps...

1. Navigate to Control Panel\Programs\Installed Updates
2. Select an update you wish to uninstall and then click the button "uninstall"
My System SpecsSystem Spec
01 Mar 2011   #5
NoooneyDude

Windows 7 Professional 32bit
 
 

Unfortunately there is no point in uninstalling a current update, the updates I have installed aren't causing the problem. The damage has already been done. I don't have that "bad" update installed, otherwise Windows 7 wouldn't boot, nor can I install it, because Windows Update doesn't work!
My System SpecsSystem Spec
01 Mar 2011   #6
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Quote   Quote: Originally Posted by NoooneyDude
I managed to successfully reinstall all of my software, except Java. When I tried to reinstall it, a dialogue box would appear, saying;
"This software has already been installed on your computer. Would you like to reinstall it?"
I click yes, and two errors pop up, which I have forgotten. So I completely delete the Java directory in Program Files, but no change. I then used CCleaner, but no difference. As a third attempt, I rummaged through the Registry deleting anything to do with Java. This took awhile, but I made some progress! Now, I get to the Java Installer window, where it shows the progress bar, I get the error message;
"The system cannot open the device or file specified."
I click cancel. Another error message pops up, saying;
"Internal error 2755. 110, C:Users\David Campbell\AppData\LocalLow\Sun\Java\jre1.6.0_24\jre 1.6.0_24-pfrom23.msi."
Did I delete too much in the registry?
Uninstall Java and then reinstall again?

Run chkdsk for hard disk errors/corrupt OS files.
Run sfc /scannow to verify and repair OS files.
My System SpecsSystem Spec
01 Mar 2011   #7
NoooneyDude

Windows 7 Professional 32bit
 
 

I cannot... The System Restore had deleted the Java Uninstaller.

I have checked the disk for errors, but no problems found.

sfc /scannow detected some corrupt files but couldn't fix them, I went to have a look at that log, but it was empty.

I'll check on this thread tomorrow.
Thanks for your help though.
My System SpecsSystem Spec
03 Mar 2011   #8
NoooneyDude

Windows 7 Professional 32bit
 
 

I figured why that CBS log was empty... I had to give my account full control over the file.
I have attached the file to this post.


Attached Files
File Type: log CBS.log (1.86 MB, 25 views)
My System SpecsSystem Spec
11 Mar 2011   #9
NoooneyDude

Windows 7 Professional 32bit
 
 

I decided to reinstall Windows 7. No problems now
My System SpecsSystem Spec
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