Windows 7: Touchpad issues after Win 7 upgrade

tensyume · 05 Mar 2011

I formatted, and completed a clean of Win 7 Enterprise 32bit from Vista 32bit today. Since this was done, the touchpad dont work anymore. I installed the synaptic mouse driver from the hp homepage for my laptop, and restarted like 10 times, it still doesnt work.

http://img20.imageshack.us/img20/8595/75697209.png

Here is an image of my mouse control panel.
Notice there isnt anything in the "device" box.

Help please ~~

Bill2 · 05 Mar 2011

Go to the device manager and check if there are devices there with yellow exclamation marks, under Mice and other pointing devices.

tensyume · 05 Mar 2011

double post

tensyume · 05 Mar 2011

Quote: Originally Posted by Bill2

Go to the device manager and check if there are devices there with yellow exclamation marks, under Mice and other pointing devices.

http://img192.imageshack.us/img192/3941/94407505.png

fresh and clean..

Thomas · 05 Mar 2011

Try downloading the latest up to date drivers (v15.2.7) from the Synaptic website below.

Drivers | Synaptics

Bill2 · 05 Mar 2011

Right click on the mouse entry in device manager and check what driver its showing. If its using the default MS driver, update the driver and use both options- search online as well as search my computer.

Though even with the default drivers, the basic functionality should work fine. Synaptics drivers only add extra features and options.

tensyume · 05 Mar 2011

Quote: Originally Posted by Bill2

Right click on the mouse entry in device manager and check what driver its showing. If its using the default MS driver, update the driver and use both options- search online as well as search my computer.

Though even with the default drivers, the basic functionality should work fine. Synaptics drivers only add extra features and options.

One of them is HID-compliant mouse from Microsoft eHome Infrared Transceiver,
and other one is HID-compliant mouse from Microsoft Windows USB Mouse(I connected a usb mouse for now).
I pressed on automatic update for both of those devices, and they say it is already up to date..

Bill2 · 05 Mar 2011

Try uninstalling the synaptic driver, reboot. Extract the downloaded synaptic driver to a folder on the hard drive. Now update the driver in device manager by pointing to that folder. You can repeat the exercise with the latest downloaded, extracted drivers (use the link in post #5 above).

Also check whether the touchpad is turned off- many laptops have a small button at the top of the touchpad to turn it on or off or check in the settings.

tensyume · 05 Mar 2011

Quote: Originally Posted by Bill2

Try uninstalling the synaptic driver, reboot. Extract the downloaded synaptic driver to a folder on the hard drive. Now update the driver in device manager by pointing to that folder. You can repeat the exercise with the latest downloaded, extracted drivers (use the link in post #5 above).

Also check whether the touchpad is turned off- many laptops have a small button at the top of the touchpad to turn it on or off or check in the settings.

I just tried that, and it doesnt work. the touchpad button is colored ON (white) . if it was off, it should be red..

But the thing is even if i press the turn off/on button for the touchpad, it doesnt change to red and stays at white

Bill2 · 05 Mar 2011

I believe this is a driver issue for 2 reasons- one, in the device manager the correct synaptic driver is not seen installed, and two- the touchpad light not changing colour. I've used HP laptops for a long time and there is a similar issue in the mute button- unless the correct driver is installed, the colour does not toggle between blue and orange.

Try this method to completely remove old mouse drivers.

How to remove old & unused device drivers in Windows 7 | The Windows Club

or better still

Drivers - Clean Left over Files after Uninstalling

Windows 7: Touchpad issues after Win 7 upgrade

Touchpad issues after Win 7 upgrade problems?