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Windows 7: Windows update keeps installing same file

12 Mar 2011   #1
revmike

windows 7
 
 
Windows update keeps installing same file

As noted in the title windows update has installed the file kb2393802 a total of 45 times on my computer. Therefore I have reset it to check for updates but only install what I choose. Does anyone have any ideas why? Thanks


My System SpecsSystem Spec
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12 Mar 2011   #2
Carolyn

Windows 7 Ultimate 64 bit
 
 

My System SpecsSystem Spec
12 Mar 2011   #3
johnnya

Windows Home Premium 64bit
 
 

Hi REVMIKE and welcome to the forum. Not sure why you keep getting nagged about this one update. It appears to be just a standard security update.
The next time it shows up as an update to install, just click to hide this update in the future and not install automatically. This way you can turn back on your standard update settings. Hope this helps
Cheers
JohnnyA
My System SpecsSystem Spec
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12 Mar 2011   #4
revmike

windows 7
 
 

Thanks JohnnyA, that took care of it.
My System SpecsSystem Spec
12 Mar 2011   #5
johnnya

Windows Home Premium 64bit
 
 

You are most welcome, we are glad to be of help.
Cheers
JohnnyA
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13 Mar 2011   #6
Digerati

Windows 7 Profession 64-bit
 
 

When you look at the install history, does it show that it was successfully installed. I think if me, rather than ignore it, I would uninstall it from my machine, reboot, and run WU again.
My System SpecsSystem Spec
13 Mar 2011   #7
johnnya

Windows Home Premium 64bit
 
 

Good point Digerati. When the OP said "installed the file kb2393802 a total of 45 times" I guessed he meant "successfully". However, if the update is not being successfully installed, it would be hard to "I would uninstall it from my machine, reboot, and run WU again". If it just is not being installed after 45 attempts, then further investigating would be required.
Cheers
JohnnyA
My System SpecsSystem Spec
13 Mar 2011   #8
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Try a direct manual download of the update from here.
Download details: Security Update for Windows 7 (KB2393802)

Many times this solves the problem.
Mike
My System SpecsSystem Spec
13 Mar 2011   #9
Digerati

Windows 7 Profession 64-bit
 
 

Quote:
However, if the update is not being successfully installed, it would be hard to "I would uninstall it from my machine, reboot
Not necessarily. It can still be installed, but failed to initialize or had some other problem and did not enable. This may be seen as a failure, but still listed just the same. So it would be interesting to see how listed.

In any case, I would go into Control Panel > Programs and Features, and click on "View installed updates", find KB2393802 and uninstall it, if listed there. Reboot to ensure the Registry is reset and have WU check for updates again and see what happens. Hopefully, if it reports it is still needed, it will install properly and completely this time, and not keep telling you to install it.

Or, you might try Microsoft's Windows Update troubleshooter.

In any event, it is a security update, and for that reason, it needs to be installed.

Have you scanned for malware?
My System SpecsSystem Spec
14 Mar 2011   #10
Wolfseye

WIN 7 (Ultimate)
 
 

Same problem here. With this Update and another. See pictures in other thread.

Problems with latest Updates (03-14-2011)

Even more weird the second picture.
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 Windows update keeps installing same file




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