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Windows 7: Can't install Win7 SP1 for x64 (KB976932)

25 Mar 2011   #1

Windows Vista HP 64-bit, Windows 7 P 64-bit, Leopard 10.5.8, Windows 7 P 32-bit
 
 
Can't install Win7 SP1 for x64 (KB976932)

[On Windows 7 Professional x64] (error codes 80070570, 80240016, 800736CC, etc., etc.)

Initially it failed to install, and then my system started crashing quite often and the file system became corrupted. I finally fixed the file system, backed up to a restore point prior to the failed install, and tried to install again. It kept crashing and/or failing first during the download and then after that finally got downloaded after several crashes it failed during the installation phase with a Windows Update error 800736CC. I then followed the instructions and deleted the files in the two windows folders and tried again, and it failed again during the download. After that I ran the little "fix" program that was recommended (Fixit50202.msi) and tried again. And, of course, it failed again.

So is this "update" just bug infested or something? It won't download right, won't install right, and even making the attempt seems to have messed up my system so that it no longer works properly.

What do I do at this point? Roll back to a restore point two months ago? At this point I'm thinking this silly update has just about fouled things up past the point of no return. And it looks like lots of people are in the same boat? What am I supposed to do now?

My System SpecsSystem Spec
25 Mar 2011   #2

Windows Vista HP 64-bit, Windows 7 P 64-bit, Leopard 10.5.8, Windows 7 P 32-bit
 
 

Good grief. Apparently it's not only bug infested, requires a PhD to install, but it resets the activation so you have to go through that rigmarole all over again. Next time, I'm getting a Mac. This is just unacceptable. I'm never building another Windows machine. I just updated to the latest version of Snow Leopard on my little MacBook and it took about 10 minutes and was completely hassle-free.
My System SpecsSystem Spec
25 Mar 2011   #3
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

First of all, have you downloaded and installed all the important updates before trying to get SP1?

Second, unplug any USB devices (printer, external drives, etc) and clean out all temporary files.

What Anti-virus are you running? I found that those with a 'webguard' do cause a problem.
My System SpecsSystem Spec
.


25 Mar 2011   #4

Windows Vista HP 64-bit, Windows 7 P 64-bit, Leopard 10.5.8, Windows 7 P 32-bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
First of all, have you downloaded and installed all the important updates before trying to get SP1?
Yes, every last one.

Quote:
Second, unplug any USB devices (printer, external drives, etc) and clean out all temporary files.

What Anti-virus are you running? I found that those with a 'webguard' do cause a problem.
Every attempt to install SP1 corrupts my file system, so I'm now afraid to even try it. I could unplug the USB devices and turn of virus protection, but I've tried turning off virus protection before and that didn't help. I can't imagine that the only problem is that I have some usb drives connected.

After the last attempt I had to check and repair the file system, which took *hours* and then I ran the install disk to repair the startup sequence which had apparently also been corrupted.

This "update" is full of bugs. It's hard to believe they graduated it from beta with all of these problems. It's like taking a hand grenade to my system. Currently if the "repair" from the Windows install disk didn't work my only option is to back up to an Acronis backup I did 4 months ago, and start over. Hopefully SP1 hasn't actually damaged my hardware. But I'm not trying it again until these bugs have been worked out, and they've repaired this version of SP1 with something a little more ready for prime time.

Also, I have another computer with Win7P-64 that hasn't been updated to SP1 yet, and I'm thinking about just turning update off on that computer. It's my media server, and I just don't want the hassle since it's working fine.
My System SpecsSystem Spec
25 Mar 2011   #5

Windows Vista HP 64-bit, Windows 7 P 64-bit, Leopard 10.5.8, Windows 7 P 32-bit
 
 

OK, I've backed up my system after doing all the repairs and decided to try again. I had done the deletions in the two folders in Windows. I think turned the system off, removed all the USB devices (3) and then turned off the Virus protection (Trend Micro) and am trying it again.

[It's now an hour later.]

It appears to have finally updated to SP1.

From now on I'm doing full backups of the system disk more often. Hopefully this update will also stop my system from randomly crashing.
My System SpecsSystem Spec
25 Mar 2011   #6
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You did good!!
My System SpecsSystem Spec
25 Mar 2011   #7

Windows Vista HP 64-bit, Windows 7 P 64-bit, Leopard 10.5.8, Windows 7 P 32-bit
 
 

Nope, I no sooner tried to update Java than it crashed like a ton of bricks. I tried uninstalling Java 6 Update 24 in Safe Mode but it said the installer wasn't installed correctly. This must have been a casualty created during the failed upgrades to SP1, and no telling what else was affected. Here's the data from the crash:
Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA8000E17980
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032511-28158-01.dmp
C:\Users\My Name\AppData\Local\Temp\WER-48344-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
The dmp file is indecipherable jibberish and the sysdata.xml file doesn't seem to exist.
My System SpecsSystem Spec
25 Mar 2011   #8
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Okay, let's try it this way ...
  • Download the latest version of Java Runtime Environment (JRE) 6.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6u24 allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u24-windows-i586-p.exe to install the newest version.
My System SpecsSystem Spec
25 Mar 2011   #9

Windows Vista HP 64-bit, Windows 7 P 64-bit, Leopard 10.5.8, Windows 7 P 32-bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Okay, let's try it this way ...
  • Then from your desktop double-click on jre-6u24-windows-i586-p.exe to install the newest version.
I was able to delete the old versions after getting out of safe mode, and then installed Update24. That hasn't solved the problem of unexpected crashes, though. The screen just suddenly goes blank and reboots. Again, I think the failed attempts to install SP1 have corrupted something in my installation, and I've got no idea what it is or how to fix it. I've already tried scanning and repairing the file structure, Restore, and ran Repair from the installation disk. I'm very irritated that the so-called "update" caused these problems. MS has again decided to use the customer as part of their debugging process. I'm pretty disgusted.
My System SpecsSystem Spec
25 Mar 2011   #10
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

No, it's not MS. You have a conflict problem with software or possibly hardware ...

Let's see if VEW can shed a detail or two:
download VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop

Running Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.

Click the check boxes next to Application and System located under Select log to query on the upper left
Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).

Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run

Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply.
My System SpecsSystem Spec
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 Can't install Win7 SP1 for x64 (KB976932)





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