Trouble installing service pack 1. Please help - Log attached

niemiro · 30 Mar 2011

Hello again!

Really sorry for the late reply. I am practically drowning in work...we usually have three people to deal with this forum. At the moment, we are influxed with SP1 errors, it is only me, I have two maths exams on Friday, and I have a deadline for three programs for a client due on Sunday. Sorry for the delay.

Can you please use this program to calculate the MD5 for your downloaded Windows 7 SP1 installer: HashMyFiles: Calculate MD5/SHA1/CRC32 hash of files

and then tell me the MD5 so that I can check that your download is not corrupt.

Can you also please zip up and upload C:\Windows\Logs\CBS\CBS.log.

Thanks!

Richard

niemiro · 30 Mar 2011

DShuck said:

Hi

I have pretty much the same issue in that SPI will not install even using the *.iso SP1 file. I have the same OS as you and I have working on this for weeks now with no luck.

I continue to get the following error whenever I try to run SP1,even running in SafeMode, ERROR_SXS_COMPONENT_STORE_CORRUPT(080073712).

I have tried running the SP1 Update in the Windows Update Mode as well as in the Standalone Installer Mode, neither works. My last attempt was in SafeMode using "7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso" that also failed.

I am running in Administrator mode. All Microsoft System "Updates" with the exception of the SP1 Update, have & continue to install sucessfully.

Good luck with this one and let me know if you find an answer and i will do the same!

Thanks!
Doug

Hello Doug,

I am already helping you in your own thread. Please don't post onto someone else's thread, as it only confuses matters.

Anyway, your problem is completely different, because you have two corrupt .manifest files.

Thanks!

Richard

cola286 · 30 Mar 2011

Hey mate,

This is the MD5: 28d3932f714bf71d78e75d36aa2e0fb8

Please don't feel you need to rush. I understand people have lives out of the forums and I appreciate your help as it is. :)

Edit: Oops nearly forgot to upload CBS. Here it is :)

niemiro · 01 Apr 2011

Hello again!

Thank you so much for your patience. I really appreciate that really rare and exceptional quality.

Maths is over, and I shall make absolutely every effort I can to help you quickly from now on.

The MD5 looks good. I am not quite sure what is going on in that CBS.log. It claims that it cannot find the registry key. I don't believe this is the actual cause, just because SP1 is not actually installed.

It also keeps saying that there may be many partially installed updates.

I am not quite sure what is going on. I have just called in someone much better than I, who may unfortunately have to suggest uninstalling SP1 using the previous procedure, and then Repair Installing, (or worse, but probably and hopefully not)

What installation DVDs do you have, just in case?

Richard

**cluberti** · 01 Apr 2011

Well...... here's why the system is sticking at 0% on the download - it thinks SP1 is already installed, for some reason it would seem, and there's already a downloaded copy of this in the SoftwareDistribution store:

Code:

2011-03-28 22:27:04, Info                  CBS    Session: 30141755_276245151 initialized by client WindowsUpdateAgent.
2011-03-28 22:27:04, Info                  DPX    Started DPX phase: Resume and Download Job
2011-03-28 22:27:04, Info                  DPX    Started DPX phase: Apply Deltas Provided In File
2011-03-28 22:27:04, Info                  DPX    Ended DPX phase: Apply Deltas Provided In File
2011-03-28 22:27:04, Info                  DPX    Started DPX phase: Apply Deltas Provided In File
2011-03-28 22:27:05, Info                  DPX    Ended DPX phase: Apply Deltas Provided In File
2011-03-28 22:27:05, Info                  DPX    Ended DPX phase: Resume and Download Job
2011-03-28 22:27:05, Info                  CBS    Opened cabinet package, package directory: C:\Windows\SoftwareDistribution\Download\1fd4c61c673511704c8f9c5bf2591e11\, sandbox location: \\?\C:\Windows\SoftwareDistribution\Download\1fd4c61c673511704c8f9c5bf2591e11\, cabinet location: \\?\C:\Windows\SoftwareDistribution\Download\1fd4c61c673511704c8f9c5bf2591e11\windows6.1-kb976932-x64-express.cab, manifest location: \\?\C:\Windows\SoftwareDistribution\Download\1fd4c61c673511704c8f9c5bf2591e11\update.mum
2011-03-28 22:27:05, Info                  DPX    Started DPX phase: Resume and Download Job
2011-03-28 22:27:05, Info                  DPX    Started DPX phase: Apply Deltas Provided In File
2011-03-28 22:27:05, Info                  DPX    Ended DPX phase: Apply Deltas Provided In File
2011-03-28 22:27:05, Info                  DPX    Ended DPX phase: Resume and Download Job
2011-03-28 22:27:05, Info                  DPX    Started DPX phase: Resume and Download Job
2011-03-28 22:27:05, Info                  DPX    Started DPX phase: Apply Deltas Provided In File
2011-03-28 22:27:10, Info                  DPX    Ended DPX phase: Apply Deltas Provided In File
2011-03-28 22:27:10, Info                  DPX    Ended DPX phase: Resume and Download Job
2011-03-28 22:27:10, Info                  CBS    Appl: detect Parent, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, DistributionComp: GE, RevisionComp: GE, Exist: present
2011-03-28 22:27:10, Info                  CBS    Appl: detectParent: package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, state: Installed
2011-03-28 22:27:10, Info                  CBS    Appl: detect Parent, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, disposition state from detectParent: Installed
2011-03-28 22:27:10, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, applicable state: Installed
2011-03-28 22:27:10, Info                  CBS    Exec: Asynchrous operation, session completes later
2011-03-28 22:27:10, Info                  CBS    Asynchronous Session: 30141755_276245151 finalized. [HRESULT = 0x00000000 - S_OK]
2011-03-28 22:27:10, Info                  CBS    Blocked system sleep; prior state: 0x80000000
2011-03-28 22:27:10, Info                  CBS    Exec: Processing started.  Client: WindowsUpdateAgent, Session: 30141755_276245151, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
2011-03-28 22:27:11, Info                  CBS    Exec: Using execution sequence: 330
2011-03-28 22:27:11, Info                  CBS    Reboot mark refs incremented to: 1
2011-03-28 22:27:11, Info                  CBS    Disabling LKG boot option
2011-03-28 22:27:11, Info                  CBS    Client specifies CbsMovePayload, or client is Windows Update, will move payload to system.
2011-03-28 22:27:11, Info                  CBS    Appl: detect Parent, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, DistributionComp: GE, RevisionComp: GE, Exist: present
2011-03-28 22:27:11, Info                  CBS    Appl: detectParent: package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, state: Installed
2011-03-28 22:27:11, Info                  CBS    Appl: detect Parent, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, disposition state from detectParent: Installed
2011-03-28 22:27:11, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, applicable state: Installed
2011-03-28 22:27:12, Info                  DPX    Started DPX phase: Resume and Download Job
2011-03-28 22:27:12, Info                  DPX    Started DPX phase: Apply Deltas Provided In File
2011-03-28 22:32:32, Info                  CBS    Session: 30141755_3558462883 initialized by client Software Explorer.
2011-03-28 22:32:32, Info                  CBS    Session: 30141755_3559272930 initialized by client Software Explorer.
2011-03-28 22:32:33, Info                  CBS    Session: 30141755_3564153209 initialized by client Software Explorer.
2011-03-28 22:32:41, Info                  CBS    Session: 30141755_3645487861 initialized by client Software Explorer.
2011-03-28 23:00:14, Info                  CBS    Trusted Installer signaled for shutdown, going to exit.

According to CBS, you have a restore point created before this - I would *strongly* suggest getting back to that restore point, rebooting, and then running checksur and a sfc /scannow to make sure you're actually stable and at the correct file versions before trying SP1 again:

Code:

2011-03-28 21:59:25, Info                  CBS    SPI: Deleting VSS snapshot
2011-03-28 21:59:26, Info                  CBS    SPI: Deleting VSS snapshot
2011-03-28 21:59:28, Info                  CBS    SPI: Deleting VSS snapshot
2011-03-28 21:59:28, Info                  CBS    SPI: Completed deleting VSS snapshots
2011-03-28 21:59:59, Info                  CBS    SPI: System restore point Windows 7 Service Pack 1 created

It might be useful to actually make an entire system backup at this point before continuing with SP1 again, if you're paranoid about not having to reinstall if you lose the restore points. Unfortunately, the system is in a state of limbo right now that I'm not sure you can easily get out of.