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Windows 7: Win7 SP1 Question

28 Mar 2011   #1
FernBch

windows 7 ultimate x64 w/ SP1
 
 
Win7 SP1 Question

Hi Everyone,

This has probably been asked before, but forgive me, I am new here.

I recently bought a PC running Windows 7 ultimate x64. I have noticed that I have some errors most likely associated with the registry. I am getting the "corrupted search provider" message in IE8 and can't fix it, inability to set history days to keep, temp internet file storage, and a few others. I've tried a system restore, but that caused more problems and won't complete succesfully.

My question is, can I uninstall service pack 1 and reinstall it? I would wipe the system clean and start over but I don't have the installation disc for W7.

I know from previous experience with XP pro that I could do what I'm asking because the download from MS pretty much replaced everything. Is the update for W7 Ultimate structured the same? If not, will what I'm asking work anyway?

I don't want to have to get a copy of the OS unless I have no choice. Once I get it straightened out I plan on creating a set of restore discs so if anything happens I can just recover from it and restore my file backup as well.

Thanks in Advance,
Mike


My System SpecsSystem Spec
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28 Mar 2011   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Have you run an Anti-virus and Anti-malware scan?
Flushed the DNS cache?
Cleaned out all temps?
My System SpecsSystem Spec
28 Mar 2011   #3
FernBch

windows 7 ultimate x64 w/ SP1
 
 

Done, done, and done. The AV scan made things worse (I think). I'm also running Norton 360. I've had the system for about 4 days and the issues showed up after day two.
My System SpecsSystem Spec
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28 Mar 2011   #4
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Totally uninstall Norton:
http://service1.symantec.com/support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument&seg=hm&lg=en&ct=us

Then install Microsoft Security Essentials, update it and run a full system scan. https://www.microsoft.com/downloads/...2-33d813687a7f

Let me know how you're doing.
My System SpecsSystem Spec
28 Mar 2011   #5
FernBch

windows 7 ultimate x64 w/ SP1
 
 

Will do. Won't be able to post up the results until later this evening or tomorrow morning.
My System SpecsSystem Spec
28 Mar 2011   #6
gregrocker

 

I'd also install IE9 for a fresh start. http://windows.microsoft.com/en-US/i...oducts/ie/home

It's even better than IE8 and out of beta now.
My System SpecsSystem Spec
28 Mar 2011   #7
FernBch

windows 7 ultimate x64 w/ SP1
 
 

Already tried installing IE9. Didn't help.
My System SpecsSystem Spec
28 Mar 2011   #8
sreedhav

MS Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by Jacee View Post
Have you run an Anti-virus and Anti-malware scan?
Flushed the DNS cache?
Cleaned out all temps?
Dear FernBch,
Kindly get a second opinion on any lurking malware with Hitman Pro's free scanner. It is very fast and you may post the results straight away.Link : Products - SurfRight

I want you to run Superantispyware portable scanner too. Please don't get misled by the name. It at times catches more trojans and etc than MBAM! Link : SUPERAntiSpyware.com - SUPERAntiSpyware Portable Scanner

Regards,
Sreedhav
My System SpecsSystem Spec
29 Mar 2011   #9
FernBch

windows 7 ultimate x64 w/ SP1
 
 

Quote   Quote: Originally Posted by Jacee View Post
Totally uninstall Norton:
http://service1.symantec.com/support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument&seg=hm&lg=en&ct=us

Then install Microsoft Security Essentials, update it and run a full system scan. https://www.microsoft.com/downloads/...2-33d813687a7f

Let me know how you're doing.


Norton360 is gone, MSE is installed. Ran the scan and all is clear. Scanned 1.3M files and no threats were detected. Hitman found nothing, Superantispyware portable found nothing.

FWIW, This PC is new and has only seen enough unprotected internet time to download and install AV software. MSE is now the fourth program that I've run since this issue appeared so I'm quite confident that I have no spam, malware, etc. affecting it. I did not install the software when the system was built, so I don't know what was done. The items that are not working properly point to a registry problem and I have no way to correct it, if I'm thinking right. It behaves as if there are entries that are missing altogether.

I tried installing IE9 and it didn't give the ability to set "Days to keep" in history, size of the temp storage, etc. So I reverted back to IE8 and nothing changed. I was hoping to replace whatever is missing through that process, but it didn't. What's not right must have been like that from the beginning.
My System SpecsSystem Spec
29 Mar 2011   #10
FernBch

windows 7 ultimate x64 w/ SP1
 
 

I've also noticed something else. When I go to download a program, such as microsoft security essentials, if I choose run from the menu box, the progress indicator progresses, but nothing happens when it completes. If I choose save, then run the download it will install no problem. Really beginning to sound like there's something wrong with windows itself.
My System SpecsSystem Spec
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