Cannot receive any Window Updates

zarnic said:

Wow! I didn't expect this level of interest. Been living too long with the no-update problem that I've become complacent.

Techmonkey74:
Yes I can see other web sites and some Microsoft, as long as I don't download.

The Anti-(whatever) that I have used, or do, includes Malware Bytes, Norton, Antivira, and McAfee but little has changed. Maybe my problem is not a malware issue but it does seem strange that Windows is the only victum and sites that offer malware products can not usually be accessed.

After being beat 'bout the head and shoulders from what a user sees everyday, it is easy to become complacent.

The folks at the independent anti-virus testing body AV-Test.org have been in touch with some interesting statistics.
They are finding more than one million unique malware samples a month, and presently the total amount of unique samples in their malware collection exceeds 22 million.

Source: AV-Test.org’s malware count exceeds 22 million | Naked Security

zarnic said:

Anak:
I tried to download the Malicious Software Tool and got " Internet Explorer cannot display the webpage" in a seperate window... typical response.

As for ' Live One Care ', went there but read "As of October 2009, Windows Live OneCare sales were discontinued in all markets. Product support ended on April 11, 2011.As of October 2009, Windows Live OneCare sales were discontinued in all markets. Product support ended on April 11, 2011...."

Darn! Missed it by 3days!

As far as Malicious:

• Restart your machine and try to get into Safe Mode with networking.
• Usually the user has to tap the F8 key while the machine is booting up.

• Go to this site to start: SuperAntiSpyware
• Click on the Red Button to download the free version.
• When it asks you to save the file, click save file, then save it to your Desktop under an assumed name like mydoghasfleas, do not forget we are trying to fool any nasties that this is a harmless file.
• Right click the file and click on Run As Administrator if it asks to update say okay.
• Then let it run.

This trick should also work with the Malicious tool. But, you have to be in Safe Mode!

Any Antimalware tool that is downloaded has to saved under a fictitious name in order to fool the nasties!


If you are happy with Avira Okay, but get rid of all the other extra programs. If you need help because some do not want to be un-installed we will get it figured out, there are tools.

For Starters: McAfee removal tool
Scroll down to Windows Vista \ 7 to start that process.
Do not forget to rename the file before you save it!

I can even show you how to remove any errant entries that were missed in the registry.

I am doing chores outside today so I am not able to stay nearby to see your responses, but I will check back at least once every hour.

Anak

Ahhh...I see Jacee has arrived. Follow her advice, she will be able to help you quicker than I can with a more aggressive approach. As I tend to take a more cautious approach.

Once again looking around ... Windows Update error 80072ee2

zarnic said:

Maybe my problem is not a malware issue but it does seem strange that Windows is the only victum and sites that offer malware products can not usually be accessed.

Not maybe, but a definite yes that you are infected.
Your statement contains the two prime examples of malware behaviour especially the last one.

techmonkey that bleepingcomputer link you provided would be a good place to start, and either mbam or SuperAS would work.

The fact that it is suggested there could mean that the antivira malware might not be too hard to eradicate, but zarnic is going to have to make the effort to scan his machine first to make sure it is not infected, otherwise any effort to fix his update problem will be futile.

It would not surprise me that once zarnic cleaned up his machine his update problem would disappear.

So I've been fighting with this same windows update error all day today. I've tried every fix I could find out there for this including ones mentioned in this thread. I removed all AV/AS, toggled off/on firewall, etc.... to no avail. As a last ditch effort I decided to unjoin this system from the domain and then rejoin. Much to my surprise, when the machine is off the domain here, windows update works perfectly. If I join to the domain again, the error repeats itself and I cannot do windows updates again(even from the local Admin account while still joined).

Now I assume that you're not running a domain at home so this kinda doesn't apply to you directly, but what it tells me is that this is related to a group policy setting of some sort that's being pushed to my machine when joined (I'm thinking firewall/defender). So I'd think that your problem is related to your Firewall settings or any settings that an AV/AS might apply similar to a firewall.

I could be wrong here, but I'd scrutinize those items on your computer to the best of your ability, I suspect one of them is blocking updates in some way. Sorry I have not discovered a fix yet, I'll keep at the machine I have here though and post any updates I have on this for you.