Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Canīt update via windows update

25 Apr 2011   #1

Windows 7 Home Premium 32bit.
Canīt update via windows update

It says the service for updating windows is not running, I checked it and it is running, I restarted the computer twice, still not working. Automatic updates wont work too, it seems. Any help ?

My System SpecsSystem Spec
25 Apr 2011   #2

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)

hi there
have a read of this link (the quote is a extract from it) >>> Windows Update errors – A troubleshooting guide - 4sysops

Download the Windows Update Agent (WUA)

As a Windows component, the Windows Update Agent (WUA) is also updated through Windows Update. But if Windows Update errors occur, you should check if you really have the latest version. You can determine the WUA version by checking the properties of wuaueng.dll in %SystemRoot%\system32\. As of this writing, the current file version is 7.5.7601.17514 for Windows 7 and 7.4.7600.226 for Windows Vista and Windows XP. If you don’t have the latest WUA version, you can download the Windows Update Agent here and then install it manually. Even if your Windows Update Agent is up to date, you could check out whether reinstalling WUA solves your problem.
My System SpecsSystem Spec
25 Apr 2011   #3

Windows 7 Ultimate 64 bit

Several of the rogue programs out there will disable Windows Updates. Was your computer recently infected?

Give this a try:

Go to Start, Run and type or Copy/Paste the following line:
Hit Enter
My System SpecsSystem Spec

25 Apr 2011   #4

Windows 7 Home Premium 32bit.

Carolyn : tried it it says it was done without problems
brianzion : I tried to manually install x86 wua.exe but in the middle of installation it said : program stopped running, need to be closed (dunno how is that exactly in english - but you got the point)
My System SpecsSystem Spec
25 Apr 2011   #5

Windows 7 Ultimate 64 bit

I think you should scan your computer for malware.

Please download Malwarebytes' Anti-Malware and save to your desktop.
  • Right-click mbam-setup.exe And select " Run as administrator " then follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to:
    Update Malwarebytes' Anti-Malware
    Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform Full Scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
My System SpecsSystem Spec
25 Apr 2011   #6

Windows 7 Home Premium 32bit.

Malwarebytes' Anti-Malware
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Database version: 6442

Windows 6.1.7600
Internet Explorer 9.0.8112.16421

25.4.2011 19:54:18
mbam-log-2011-04-25 (19-54-18).txt

Scan type: Full scan (C:\|)
Objects scanned: 593949
Time elapsed: 1 hour(s), 39 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\JitBit\jitbit macro recorder\macrolauncher.exe (Backdoor.Agent.PS) -> Quarantined and deleted successfully.
c:\Users\Narco\documents\internet_download_manager_6-05\idm.6.xx.0.2-snd\SnDk&p.exe (RiskWare.Tool.CK) -> Quarantined and deleted successfully.
c:\Users\Narco\documents\downloads\just cause 2.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
c:\Users\Narco\documents\downloads\Programs\ventrilo-2.1.4.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Windows\System32\secushr.dat (Malware.Trace) -> Quarantined and deleted successfully.

What now ?
My System SpecsSystem Spec
25 Apr 2011   #7

Windows 7 Home Premium 32bit.

I managed to install my Windows Update Agent, but still cant run windows update (I did fix it thing ) ... my wuaueng.dll is updated to the latest version it seems ...
My System SpecsSystem Spec
25 Apr 2011   #8
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Because you were infected with this Bot ... Backdoor.Agent.PS
You need to change all of your passwords, using a 'known clean' computer. Don't use the one that was infected!
ThreatExpert Report: Trojan.PR.Agent.PS, Backdoor.Trojan, Trojan-Proxy.Win32.Agent.ex..

Also, Download the HostsXpert 4.3 - Hosts File Manager. This will restore MS's Hosts file.
  • Unzip HostsXpert 4.3 - Hosts File Manager to a convenient folder such as C:\HostsXpert
  • Click HostsXpert.exe to Run HostsXpert 4.3 - Hosts File Manager from its new home
  • Click "Make Hosts Writable?" in the upper right corner (If available).
  • Click Restore Microsoft's Hosts file and then click OK.
  • Click the X to exit the program.
  • Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.
My System SpecsSystem Spec
25 Apr 2011   #9

Windows 7 Home Premium 32bit.

Already solved the update thing , but this is kinga serious, do you think it will cause damage? Got closed blizz several weeks ago, it said somebody was trying to hack in. But it showed up that this wasnt so hot, just changed pass and I was good to go ... anyway thx, changing all passwords would bedefinately right.
My System SpecsSystem Spec
25 Apr 2011   #10
Layback Bear

Windows 7 Pro. 64/SP-1

To the OP. What you haven't solved is how did you get all this shhhhit. To make sure it's does not happen again. IMHO that might be the next thing to look at.
My System SpecsSystem Spec

 Canīt update via windows update

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar help and support threads
Thread Forum
Windows 7 - Update KB976932 and KB982526 update failure- error 800b100
Hey, I'm trying to install update KB976932 (Windows Service pack 1 for 64bit) and KB982526 (Microsoft .NET Framework 3.5 SP1) but I keep getting error 800b100 which stops me from doing so. I've tried deactivating my firewall; manually installing from the microsoft website; and using the...
Windows Updates & Activation
Windows Update fails in Update Check. Error code C80003FA.
Hello, I recieve error C80003FA whenever I do a Windows Update run. It doesn't get past the stage of checking for updates. I've tried several fixes including: - Waiting 15 minutes and running Windows Update again. - Letting Windows Update run on its own schedule. - SFC /Scannow -...
Windows Updates & Activation
Windows Update Update KB2887535 code 800F0900 corrupt files ?
Hello, Windows 7 Ultimate x64 SP1 with Windows Updates set to download but no install yet, since many tools start at startup. However our friends decided to install Windows Update Agent 7.6.7600.320 without asking. This caused a full hang of the system, including frozen mousepointer....
Windows Updates & Activation
Windows update error 9C48, Internet Explorer update.
Hello. It all started couple of days ago when I wansn't able to start my Skype, because at the login window Skype uses Internet Explorer:( I've been trying couple of days to do something. At first I was getting internet explorer 10 update error, but somehow, magically, that update installed, but...
Windows Updates & Activation
Unable to install Windows Update: Update Kernel-mode driver framework
I am unable to update the Kernel-mode driver framework ver 1.11 for windows 7 for x64-based systems (KB2685811). I get error: 80073712 Also, I am getting BSOD/stop errors in normal mode that say anything from: -memory_management 0x0000000001a, - "A device driver attempting to corrupt the...
Windows Updates & Activation
Windows Update is not working/Update Readiness Tool won't install
Win 7 64 Windows Update not working (post migration), nor is Windows Update Readiness tool installing. I have renamed catroot and stopped services, nothing working. I just migrated HD to a hybrid solid state (Seagate Momentus). I had this problem both with Acronis 2009 and Acronis 2013, and...
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Đ Designer Media Ltd

All times are GMT -5. The time now is 04:11.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App