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Windows 7: Cannot access windows update (Unknown error)

04 May 2011   #1
donkristo

Windows 7 Home Premium 64-bit + all other OS'
 
 
Cannot access windows update (Unknown error)

Hey. I'm working as a PC technician so I get alot of PC's in with errors, but this one is beyond my knowledge, and i came across this forum, and I assume someone here knows what to do
So, this customer has problems with his Dell laptop when trying to run windows update. The error message states that the service is not running, and that i need to try to restart the computer, which i've tried. I tried resetting the windows update and everything. ran MBAM and removed/disabled all AV e.g.
Does anyone know what the problem might be?
I cannot find the service Automatic Updates running, could this be why? and how do i enable it/install it in that case?

Thanks for all help


My System SpecsSystem Spec
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04 May 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
Sometimes those update problems can be tricky. Possibly a reset may help
How do I reset Windows Update components?
My System SpecsSystem Spec
04 May 2011   #3
donkristo

Windows 7 Home Premium 64-bit + all other OS'
 
 

Thanks for the reply, but it didn't solve the problem.
I tried running it on agressive too, but no help there either. The net connection is working as it should, and I really have no clue about what could be causing this.
The computer has recently been done a recovery on from a workshop, and windows haven't been updated since this, since it can't find any updates when the service can't seem to be running.
My System SpecsSystem Spec
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04 May 2011   #4
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Control panel> Administrative Tools> Services> Windows Update

Make sure it is set as mine in the SNIP- turned on.

Where you see in yellow Stop and Restart towards top left you may need to click Restart or possibly Stop then Restart.
You can also right click Win Updates in the long list I have circled. That gives you a list of options.

Hope that helps.
Mike

Click the picture to enlarge.


Attached Thumbnails
-services-win-update.png  
My System SpecsSystem Spec
05 May 2011   #5
donkristo

Windows 7 Home Premium 64-bit + all other OS'
 
 

Quote   Quote: Originally Posted by Hopalong X View Post
Control panel> Administrative Tools> Services> Windows Update

Make sure it is set as mine in the SNIP- turned on.

Where you see in yellow Stop and Restart towards top left you may need to click Restart or possibly Stop then Restart.
You can also right click Win Updates in the long list I have circled. That gives you a list of options.

Hope that helps.
Mike

Click the picture to enlarge.
Thanks, but I've already tried this, without any result
My System SpecsSystem Spec
Reply

 Cannot access windows update (Unknown error)




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