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Win7 SP1 upgrade: ERROR_SXS_ASSEMBLY_MISSING (0x80073701)
Hi,
I have a Windows 7 Enterprise edition.
When upgrading to SP1 (online or standalone file) I receive error:
ERROR_SXS_ASSEMBLY_MISSING (0x80073701)
I ran the System Update Readiness Tool but it didn't find any problems.
Also sfc /scannow didn't report any errors.
In the CBS log I find these errors:
2011-05-12 13:23:26, Error CSI 0000000e (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #8045# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-Help-Customization-OEM-Deployment-LanguagePack, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"it-IT", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [109]"Microsoft-Windows-Help-Customization-Package~31bf3856ad364e35~amd64~it-IT~6.1.7600.16385.OEMHelpCustomization", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
I don't know why, but for some reason it wants something from an italian language pack:
Microsoft-Windows-Help-Customization-Package~31bf3856ad364e35~amd64~it-IT~6.1.7600.16385.OEMHelpCustomization
- lkpsetup only shows my default english language, no other languages.
- under \windows\system32\catroot\{F750E6C3-38EE-85E5-00C0F4C295EE}\
I have these files:
Microsoft-Windows-Help-Customization-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.cat
Microsoft-Windows-Help-Customization-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.cat
Microsoft-Windows-Help-Customization-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385.cat
Microsoft-Windows-Help-Customization-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.cat
Microsoft-Windows-Help-Customization-Package~31bf3856ad364e35~amd64~it-IT~6.1.7600.16385.cat
This is the same for most of the other packages (no language, en-US and it-IT) in this directory.
How can I uninstall these it-IT packages ?
Thanks,
Kris