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Windows 7: Windows Update error 800B0100


20 May 2011   #1

Windows 7 Ultimate 32-bit
 
 
Windows Update error 800B0100

I always get the error 800B0100 when I try to scan for updates. One of the updates is IE9, which I tried installing manually. Neither the online nor the offline installer worked.

I got this output from the System Update Readiness tool:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 11.0
2011-04-27 21:49

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2506223_RTM~31bf3856ad364e35~x86~~6.1.1.1.cat

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB2497640_SP1~31bf3856ad364e35~x86~~6.1.1.2 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_10_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2497640_RTM~31bf3856ad364e35~x86~~6.1.1.2.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum

Checking Component Store

Summary:
Seconds executed: 475
Found 5 errors
CBS MUM Missing Total count: 3
CBS Catalog Corrupt Total count: 1
CBS Watchlist Package Missing Total count: 1

Unavailable repair files:
servicing\packages\Package_for_KB2506223_RTM~31bf3856ad364e35~x86~~6.1.1.1.mum
servicing\packages\Package_10_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum
servicing\packages\Package_for_KB2497640_RTM~31bf3856ad364e35~x86~~6.1.1.2.mum
servicing\packages\Package_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum
servicing\packages\Package_for_KB2506223_RTM~31bf3856ad364e35~x86~~6.1.1.1.cat
servicing\packages\Package_10_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.cat
servicing\packages\Package_for_KB2497640_RTM~31bf3856ad364e35~x86~~6.1.1.2.cat
servicing\packages\Package_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.cat

(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache


How do I fix this? I've been in touch with Windows Update's technical e-mail support (which operates from India, apparently) but they haven't been able to resolve the problem.

My System SpecsSystem Spec
.

20 May 2011   #2

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Need this one installed for IE8 first. Manual install at below link. Restart if prompted.
Quote from your log- "f) CBS MUM Missing 0x00000002 servicing\Packages\Package_10_for_KB2497640"

KB2497640
http://www.microsoft.com/downloads/en/details.aspx?familyid=59676b71-8b9d-4230-a9e0-b20db3e3ec7e&displaylang=en
---------------------------------------------------------------------
I'll be working on the rest of them for you.

Quote:
Unavailable repair files:
servicing\packages\Package_for_KB2506223_RTM~31bf3856ad364e35~x86~~6.1.1.1.mum Link below
servicing\packages\Package_10_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum Link above

These are repeats of unavailable KB's.
servicing\packages\Package_for_KB2497640_RTM~31bf3856ad364e35~x86~~6.1.1.2.mum servicing\packages\Package_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum
servicing\packages\Package_for_KB2506223_RTM~31bf3856ad364e35~x86~~6.1.1.1.cat
servicing\packages\Package_10_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.cat
servicing\packages\Package_for_KB2497640_RTM~31bf3856ad364e35~x86~~6.1.1.2.cat
servicing\packages\Package_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.cat
KB2506223- Manual download restart if prompted.
Download details: Security Update for Windows 7 (KB2506223)

You can re run Readiness tool if you wish and see if it finds anything else.
If good try the IE9 again.

Mike
My System SpecsSystem Spec
21 May 2011   #3

Windows 7 Ultimate 32-bit
 
 

I got this message when I tried to install KB2497640 and KB2506223.


"Some updates couldn't be installed."

No error code though. I should point out that I'm running Windows 7 in VMware Player, but I don't know if it makes a difference.
My System SpecsSystem Spec
.


21 May 2011   #4

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

VM player may be a problem. Never used one.

You are trying the manual downloads one at a time I hope. Do not try both at the same time.

Run the readiness tool and post the Checksur.log.
My System SpecsSystem Spec
21 May 2011   #5

Windows 7 Ultimate 32-bit
 
 

Quote   Quote: Originally Posted by Hopalong X View Post
You are trying the manual downloads one at a time I hope. Do not try both at the same time.
I didn't run them at the same time. Is there a way to uncover the exact error message that was generated by the installer? Perhaps that will give some insight.
My System SpecsSystem Spec
21 May 2011   #6

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Just checking.

Post the checksur.log and I'll leave a message for our update specialist Niemiro.

If anyone can fix it he can but he will need the check.sur log to do so.

Mike
My System SpecsSystem Spec
21 May 2011   #7

Windows 7 Ultimate 32-bit
 
 

Here's the current state of CheckSUR.log:

Quote:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 11.0
2011-05-21 17:26

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2506223_RTM~31bf3856ad364e35~x86~~6.1.1.1.cat

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB2497640_SP1~31bf3856ad364e35~x86~~6.1.1.2 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_10_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2497640_RTM~31bf3856ad364e35~x86~~6.1.1.2.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum

Checking Component Store

Summary:
Seconds executed: 219
Found 5 errors
CBS MUM Missing Total count: 3
CBS Catalog Corrupt Total count: 1
CBS Watchlist Package Missing Total count: 1

Unavailable repair files:
servicing\packages\Package_for_KB2506223_RTM~31bf3856ad364e35~x86~~6.1.1.1.mum
servicing\packages\Package_10_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum
servicing\packages\Package_for_KB2497640_RTM~31bf3856ad364e35~x86~~6.1.1.2.mum
servicing\packages\Package_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum
servicing\packages\Package_for_KB2506223_RTM~31bf3856ad364e35~x86~~6.1.1.1.cat
servicing\packages\Package_10_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.cat
servicing\packages\Package_for_KB2497640_RTM~31bf3856ad364e35~x86~~6.1.1.2.cat
servicing\packages\Package_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.cat

(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache
My System SpecsSystem Spec
21 May 2011   #8

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

I posted to Niemiro for assistance.
I don't know when he will get to check it. Might be today but might be tomorrow.

Mike
My System SpecsSystem Spec
21 May 2011   #9

Vista Home Premium x86 SP2
 
 

Hello!

Sorry for the delay in responding! This one may require two passes to fix. We shall see.

N.B: There are no Manifest files for you.

WARNING! This fix was created specifically for this user! If you are not this user, do not follow these instructions!
@blooglet: Ignore the above

Download the attached .zip file. Inside it, will be two folders, Packages and Manifests.

Create these folders if they do not already exist: C:\Windows\Temp\CheckSur\Servicing\Packages\ and C:\Windows\Temp\CheckSur\winsxs\Manifests

Extract Packs.zip onto your Desktop. Please place the contents of my Desktop\Packages in C:\Windows\Temp\CheckSur\Servicing\Packages\ and my Desktop\Manifests in C:\Windows\Temp\CheckSur\winsxs\Manifests.

DO NOT place the .zip file in that folder, or the folders themselves. Make sure that a lot of files are in each of those Checksur folder.

Re-run the System Update Readiness Tool, and get me another copy of C:\Windows\Logs\CBS\CheckSUR.log.

I then wish you to use the standalone updates, and NOT to go through Windows Update. Mike has provided links above. I also wish you to try KB2497640 FIRST.

Thanks a lot!

Richard


Attached Files
File Type: zip Packs.zip (70.5 KB, 39 views)
My System SpecsSystem Spec
21 May 2011   #10

Windows 7 Ultimate 32-bit
 
 

Internet Explorer 9 installed perfectly (which probably caused that IE8 update to go away), but the remaining update still won't install.

Quote:
KB2506223: Beveiligingsupdate voor Windows 7
Right before I installed IE9 through Windows Update, I regenerated CheckSUR.log like you asked:

Quote:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 11.0
2011-05-21 20:38

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2506223_RTM~31bf3856ad364e35~x86~~6.1.1.1.cat
(fix) CBS Catalog Corrupt CBS File Replaced Package_for_KB2506223_RTM~31bf3856ad364e35~x86~~6.1.1.1.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab2.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2506223_RTM~31bf3856ad364e35~x86~~6.1.1.1.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab2.cab.

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB2497640_SP1~31bf3856ad364e35~x86~~6.1.1.2 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_10_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum
(fix) CBS MUM Missing CBS File Replaced Package_10_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab2.cab.
(fix) CBS Paired File CBS File also Replaced Package_10_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab2.cab.
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2497640_RTM~31bf3856ad364e35~x86~~6.1.1.2.mum
(fix) CBS MUM Missing CBS File Replaced Package_for_KB2497640_RTM~31bf3856ad364e35~x86~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab2.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2497640_RTM~31bf3856ad364e35~x86~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab2.cab.
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum
(fix) CBS MUM Missing CBS File Replaced Package_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab2.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2497640~31bf3856ad364e35~x86~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab2.cab.

Checking Component Store

Summary:
Seconds executed: 179
Found 5 errors
Fixed 4 errors
CBS MUM Missing Total count: 3
Fixed: CBS MUM Missing. Total count: 3
CBS Catalog Corrupt Total count: 1
Fixed: CBS Catalog Corrupt. Total count: 1
CBS Watchlist Package Missing Total count: 1
Fixed: CBS Paired File. Total count: 4
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache
I should point out that the Manifests folder inside your ZIP file was empty. Is this normal? My own Manifests folder was empty too.
My System SpecsSystem Spec
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 Windows Update error 800B0100




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