Fix Windows Update, corrupt file in C:\Windows\Installer

MowGreen said:

You are right, try a Repair of MS Office 2007 Primary Interop Assemblies if you can find the disk.
Otherwise, if you only need to view PowerPoint files, you can uninstall all of the MS Office "stuff" ( I'd call it something else but might get in trouble ) and install a free PowerPoint viewer from MS.

At this stage of the game I recommend that you give the Fixits a shot in the order they are posted.
What do you have to lose ?

As to the other updates ... Service Pack 1 and Internet Explorer 9 need to be installed by themselves. There are prerequisite updates that must be installed prior to installing SP1 from Windows Update.
From - You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates

Update 976902, 2534366, or 2533552 may have to be installed on your computer before Windows 7 SP1 will be offered in Windows Update.

KB976902 Description of the Windows 7 and Windows Server 2008 R2 installation software feature update
KB2534366 Windows 7 Sp1 installation fails on a machine with all Language packs installed Error 0xC0000009A
KB2533552 An update that prevents a "0xC0000034" error message when you try to install Windows 7 SP1 or Windows Server 2008 R2 SP1is available

If you are going to install SP1 via Windows Update, suggest you download and save the above anyway. Install them in the order they are listed, one at a time, restarting the system in between the installation of each of the updates.

After SP1 has been applied, if you want it, download, save, and then run the full, standalone installer for IE9 x64 for Win 7 - Windows Internet Explorer 9 for Windows 7 64-bit Edition and Windows Server 2008 R2 64-bit Edition

I only view Powerpoint, but I do use Word and Excel occasionally. So I cannot uninstall all of Office. I still have not found my disks. I have to call Lenovo (where I bought this from), which has to wait until Monday (or probably Tuesday).

I didn't completely understand all of your last post, but I think my next step (while waiting to get my MS Office disks) is to do the Fixits in this post.

@Mow-

If some (all?) of the issues are related to MS Office components, would OP be better off uninstalling completely and switching to either OpenOffice or LibreOffice? Word and Excel should still be compatible. Sorry for jumping in on this. My curiosity got the better of me.

Thank you for that feedback, Mow. Richard (niemiro) has been tutoring me behind the scenes. I now find myself strangely drawn to these quirky problems. :)

Hi everyone who was helping me (and following). I am returning to this thread. I was diverted by other priorities. Sorry to keep you all in suspense.

I have not made any progress on this issue.

Lenovo said I can use the Product Recovery disks I made when I first setup this PC for the MS Office install disks. They were rather unknowledgeable (and uncooperative) about it, and also wrong.

I have tried all the fixits, and the new Update Fixit, as well, with no luck.

Is my next step to try a Repair Install (which I would like to avoid)? If I do a Repair Install, do I have to reinstall programs and software?

MowGreen said:

80070663 ERROR_PATCH_PACKAGE_OPEN_FAILED

Is PowerPoint 2007 installed as a part of Office 2007 or by itself ?

Depending upon how it was installed, you could try running a Repair of PP2007 by opening PowerPoint, click Help, and choose the Repair option, if it's available.
If not, then open Control Panel > Programs and Features.

Locate either Office 2007 or PowerPoint 2007, click once on it to highlight it, click the Repair link on the Menu bar.
If there is no Repair link and it's showing Uninstall/Change on the Menu bar, click on Change, wait until the window loads and then choose the Repair option.

The 80070663 exit code may be resolved by running the Fixit found here - You receive an error message when you install an Office program or open an Office program or document

If no joy, try this Fixit. Ignore the System tip as it does apply to Windows 7 - How to fix MSI software update registration corruption issues

As to the rest of your post, despite the fact that Windows is running in normal mode when you attempt to update, the update servers were detecting that it was running in Safe Mode. Either there was a detection issue with the update servers or, more likely, the Windows Installer issue was being misinterpreted by the update servers, thus, the system appeared to be running in Safe Mode.
The last entry showing that condition was on

2011-05-25 18:34:15:155 1420 6d0 COMAPI - WARNING: Exit code = 0x8007043C

It's no longer appearing in the WindowsUpdate.log

The older release of the Windows Update Agent is not that serious and is not what is causing the PowerPoint update to fail to install. We'll address that later.

There is either an incorrect registry setting or a corrupted file ( which may or may not be 890b53b.msp ) that is causing the update's installation issue.

I cannot repair Powerpoint since I don't have the proper disks. Lenovo either cannot, or will not, send them to me. In the past, I remember MS always giving out hologram disks, even with pre-installed versions of Office. But I can't find them; I may have lost them.

The two fixits in this post did not work. But I did notice that somewhere it says the CBS Manifest is corrupt. I don't know how relevant that is.

MowGreen said:

You are right, try a Repair of MS Office 2007 Primary Interop Assemblies if you can find the disk.
Otherwise, if you only need to view PowerPoint files, you can uninstall all of the MS Office "stuff" ( I'd call it something else but might get in trouble ) and install a free PowerPoint viewer from MS.

At this stage of the game I recommend that you give the Fixits a shot in the order they are posted.
What do you have to lose ?

As to the other updates ... Service Pack 1 and Internet Explorer 9 need to be installed by themselves. There are prerequisite updates that must be installed prior to installing SP1 from Windows Update.
From - You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates

Update 976902, 2534366, or 2533552 may have to be installed on your computer before Windows 7 SP1 will be offered in Windows Update.

KB976902 Description of the Windows 7 and Windows Server 2008 R2 installation software feature update
KB2534366 Windows 7 Sp1 installation fails on a machine with all Language packs installed Error 0xC0000009A
KB2533552 An update that prevents a "0xC0000034" error message when you try to install Windows 7 SP1 or Windows Server 2008 R2 SP1is available

If you are going to install SP1 via Windows Update, suggest you download and save the above anyway. Install them in the order they are listed, one at a time, restarting the system in between the installation of each of the updates.

After SP1 has been applied, if you want it, download, save, and then run the full, standalone installer for IE9 x64 for Win 7 - Windows Internet Explorer 9 for Windows 7 64-bit Edition and Windows Server 2008 R2 64-bit Edition

I am not going to do the SP1 and IE9 updates yet. I would like to fix Update first. Also, it occurs to me that this problem first occurred around the time SP1 came out.

MowGreen said:

I highly recommend giving the Fixits a shot. And, please keep us posted as to your communications with Lenovo.

Done. See above please. They were no help.

marsmimar said:

@Mow-

If some (all?) of the issues are related to MS Office components, would OP be better off uninstalling completely and switching to either OpenOffice or LibreOffice? Word and Excel should still be compatible. Sorry for jumping in on this. My curiosity got the better of me.

Well, I'm certainly not going to pay for an upgrade for MS Office. I have never heard of LibreOffice. Good tip. Excel is the only good Office tool, and it is also a necessary one. I do have need for the other tools now and then, but I would still consider uninstalling them.

Thanks, folks.
Jeff

MowGreen said:

...
The decision to replace Office is up to "StupidUser". Sorry, I don't know the posters real name

OMG, I am so offended!

So, if you're curious, I used to work a help desk. We were always frustrated by how stupid our users could be. We even had a category for certain type of issues: PEBKAC.

I'm not really creative at picking out online usernames for myself. When I started posting to boards like this for help, I realized I'd become one of those users. And know you know the rest of the story.

MowGreen said:

... stupid is the title that should be given to the dunderheads who decided not to include the Office installation files

That's a good point, too.

MowGreen said:

Apparently, Microsoft does not understand what a User Friendly environment is.

But this is old news.

StupidUser said:

...

Is my next step to try a Repair Install (which I would like to avoid)? If I do a Repair Install, do I have to reinstall programs and software?

Also, if the answer is 'yes', please point me to one of those tutorials which tells me how to do a Repair Install. You should point me to the one for stupid users.

Here's a pretty good guide for Repair Installs. It would hurt to give it a go as user settings, personal files, etc won't be touched.

Repair Install

marsmimar said:

Here's a pretty good guide for Repair Installs. It would hurt to give it a go as user settings, personal files, etc won't be touched.

Repair Install

The warning on that thread says that I cannot do a repair install using an OEM created Win7 disk. Does this mean I'm SOL?