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Windows 7: Windows update crashes my computer


26 May 2011   #1

Windows 7 Home Premium 64bit
 
 
Windows update crashes my computer

I have recently had a virus which did several things to my computer...

It continuously opened spam websites whenever I googled something, or even opened random tabs for no reason.
I also had the boot loop error where windows did not start properly
It also had a boot critical file error c:\\ci.dll corrupted.

In my frustration I did a dell factory reset, this let me use windows again and create a new login, but the problems persisted.
I fixed the boot critical file error with the http://www.sevenforums.com/crashes-d...al-file-4.html advice, and it also stopped the spam sites when I use the web.

Computer appears to be running fine now. However, when the computer tries to run windows update it does the download part ok but when it restarts and tries to "configure window" it crashes and then has a boot error, which sometime it resolves and sometimes it doesn’t. But in the end I can always start windows again.

When I am logged on I now have user interface stopped working come up, and the computer proceeds to send info to windows, as of 10 minutes ago he also shows the same for windows update, and sends info to windows. Every time I run "fix problems with windows update" it fixes something but this doesn’t appear to help.

Any help or suggestions on how to get windows up to date after my factory restore. Thanks.


My System SpecsSystem Spec
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26 May 2011   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

What anti-virus program are you using?
My System SpecsSystem Spec
26 May 2011   #3

Windows 7 Home Premium 64bit
 
 

I use the free avg software.

Additionally this morning I start my computer and he decided to tell me that windows isn't genuine. (It is, came with the computer from Dell). I restarted the machine and it didnt come up again.
My System SpecsSystem Spec
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27 May 2011   #4
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

  1. Please download MGADiag[/url] and save it to your desktop.
  2. Double click the icon on your desktop.
  3. Push
  4. Push
  5. Go to Start -> Run and type in "Notepad"
  6. Go to Edit -> Paste in notepad.
  7. x out all of the numbers and letters in the line beginning with "Windows Product Key:"
  8. Copy and paste that log here.
My System SpecsSystem Spec
27 May 2011   #5

Vista Home Premium x86 SP2
 
 

Quote   Quote: Originally Posted by Jacee View Post
  1. Please download MGADiag[/url] and save it to your desktop.
  2. Double click the icon on your desktop.
  3. Push
  4. Push
  5. Go to Start -> Run and type in "Notepad"
  6. Go to Edit -> Paste in notepad.
  7. x out all of the numbers and letters in the line beginning with "Windows Product Key:"
  8. Copy and paste that log here.
http://go.microsoft.com/fwlink/?linkid=52012
My System SpecsSystem Spec
27 May 2011   #6

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Jacee and Richard -

Neither of your links work.
My System SpecsSystem Spec
27 May 2011   #7

Vista Home Premium x86 SP2
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Jacee and Richard -

Neither of your links work.
Hello!

Do they work now? It took me ages to get it to work, and after editing it about 12 times within the first 5 minutes, I did get it to work, and it works for me now.

Does it work for you now, or not?

Thanks a lot, and an excellent catch!

Richard
My System SpecsSystem Spec
27 May 2011   #8

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Quote   Quote: Originally Posted by niemiro View Post

Hello!

Do they work now? It took me ages to get it to work, and after editing it about 12 times within the first 5 minutes, I did get it to work, and it works for me now.

Does it work for you now, or not?

Thanks a lot, and an excellent catch!

Richard
Hi Richard-

Yes, your link now goes directly to the MGADiag.exe download.

Jacee's link still shows Address Not Valid.
My System SpecsSystem Spec
27 May 2011   #9

Windows 7 Home Premium 64bit
 
 

Hi Jacee,
Thanks for your help, the diagnostic tool wouldn't let me copy so I uploaded screen shots in a word file, hope this is all the information you need.
Thanks again!!!!


Attached Files
File Type: docx Windows Diagnostic Tool fildo.docx (200.7 KB, 21 views)
My System SpecsSystem Spec
28 May 2011   #10
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

It doesn't look like your copy of Windows7 has been validated. Click on the "validate now" button (on the right) in this link
What is validation and how does it work? - Microsoft Windows
My System SpecsSystem Spec
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 Windows update crashes my computer




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