windows 7 sp1 error

arjt1973 said:

Hello Richard!

Sorry for the long time between my posts, I work shifts and get home quite late, and I had to go shopping today.

Anyway enough about me, I have re-run the System Update Readiness Tool and have created a LOGS folder on my desktop and copyed all the files you have requested, then zipped it.

I have enclosed it with this post.

I hope this gives you all the infomation you need to find a fix for the problem.

Many Thanks!

Andy.

I am so sorry! I completely missed the fact that you had uploaded your logs. I was waiting for you to...and you already had. My fault.

From your CBS.log:

Code:

2011-06-11 01:42:53, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
2011-06-11 01:42:53, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
2011-06-11 01:42:59, Info                  CBS    SPI: Deleting directory: C:\7d769f5ff9ddd7f09a4db394a487\1bd85d7e681e79ab2ac18c82.  ret=2
2011-06-11 01:42:59, Info                  CBS    Session: 30156752_2206303424 initialized by client WindowsUpdateAgent.
2011-06-11 01:43:00, Info                  CBS    WinVerifyTrust failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2011-06-11 01:43:00, Error                 CBS    Failed to verify if catalog file \\?\C:\Windows\SoftwareDistribution\Download\18e2c83e42cc8f0cc17b5dbfaf982690\update.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2011-06-11 01:43:00, Info                  CBS    Failed to initialize internal package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2011-06-11 01:43:00, Error                 CBS    Failed to create internal package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]

I think that we are making progress. No errors are remaining in your CheckSUR.log. No new errors have appeared.

Hopefully, all we have to do is give Windows Update a bit of a kick start.

Please run the Fix-It here: How do I reset Windows Update components?

It is completely compatible with 7. The message at the top is out of date.

Please DO run it in Aggressive Mode.

Doing it manually is not worth it. Just run the Fix-It once, and see if it can work some magic.

Restart your computer, and re-try Windows Update.

If you still have a 0x800B0100 return code, please download SP1 from here: Download details: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

You want the windows6.1-KB976932-X86.exe package.

Give that a try.

If it STILL will not install, then please create a new folder on your Desktop called LOGS2.

Copy into that new folder the C:\Windows\Logs\CBS folder, and the C:\Windows\WindowsUpdate.log file.

Right click on your new LOGS2 folder > Send to > Compressed (Zipped) folder, and upload it here for me.

Thanks a lot, and the very best of luck!

Richard

Jacee said:

Richard, this is what I found about STIERR_INVALID_HW_TYPE
Vista x64 will not let me install or upgrade downloaded software - Microsoft Answers

Ah. I get where you are coming from now. Thank you so much for sharing, and really sorry for stepping on your toes.

Oh no. We have just gone on a wild goose chase, both of us, and it is all my fault!

I did standard lookup on 0x8007000d. Standard lookup works on almost all error codes:

Code:

C:\Users\Richard>err 0x8007000d
# for hex 0x8007000d / decimal -2147024883 :
  STIERR_INVALID_HW_TYPE                                        stierr.h
  STIERR_INVALID_HW_TYPE                                        stierr.h
# 2 matches found for "0x8007000d"

C:\Users\Richard>

I have just gone through the logs:

Code:

2011-06-10 03:05:24, Info                  DPX    Started DPX phase: Resume and Download Job
2011-06-10 03:05:25, Info                  DPX    Started DPX phase: Apply Deltas Provided In File
2011-06-10 03:15:21, Info                  DPX    Ended DPX phase: Apply Deltas Provided In File
2011-06-10 03:15:21, Info                  DPX    DpxException hr=0x8007000d code=0x020201
2011-06-10 03:15:21, Info                  DPX    Ended DPX phase: Resume and Download Job
2011-06-10 03:15:21, Info                  DPX    DpxException hr=0x8007000d code=0x020217
2011-06-10 03:15:21, Info                  CBS    Failed to extract files from cabinet \\?\C:\Windows\SoftwareDistribution\Download\8941ba73f649c028902cd678ff78607f\windows6.1-kb976932-x86-express.cab [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
2011-06-10 03:15:21, Info                  CBS    Failed to extract all files from cabinet \\?\C:\Windows\SoftwareDistribution\Download\8941ba73f649c028902cd678ff78607f\windows6.1-kb976932-x86-express.cab [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
2011-06-10 03:15:21, Info                  CBS    Failed to extract all files from cabinet \\?\C:\Windows\SoftwareDistribution\Download\8941ba73f649c028902cd678ff78607f\windows6.1-kb976932-x86-express.cab [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
2011-06-10 03:15:21, Info                  CBS    Failed to add package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
2011-06-10 03:15:21, Info                  CBS    Failed to prepare starting packages [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
2011-06-10 03:15:21, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
2011-06-10 03:15:21, Info                  CBS    WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, status: 0x8007000d, failure source: CBS Other, start state: Resolved, target state: Resolved, client id: WindowsUpdateAgent
2011-06-10 03:15:21, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-06-10 03:15:22, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2011-06-10 03:15:22, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2011-06-10 03:15:26, Info                  CBS    Reboot mark refs: 0
2011-06-10 03:15:26, Info                  CBS    Enabling LKG boot option
2011-06-10 03:15:26, Info                  CBS    Restored system sleep block state: 0x80000000

"HRESULT = 0x8007000d - ERROR_INVALID_DATA"

So, it is a System Error Code, so I should be able to:

Code:

C:\Users\Richard>err d
# for hex 0xd / decimal 13 :
  BTH_ERROR_HOST_REJECTED_LIMITED_RESOURCES                     bthdef.h
  MUTEX_LEVEL_NUMBER_VIOLATION                                  bugcodes.h
  EVENT_MSCEP_FAIL_TO_ENCRYPT                                   ceplog.mc
# SCEP Add-on cannot encrypt the return CertRep (3) message
# to the client's certificate (%2).  %3  Please find support
# information at http://%1/certsrv/mscep/mscephlp.htm.
  MSG_E_CANNOT_GET_KEY_PROVIDER                                 certlog.mc
# Certificate Services did not start: Unable to extract key
# provider information from the CA certificate for %1.  %2.
  CR_NO_SUCH_DEVNODE                                            cfgmgr32.h
  LOG_MODULE_EVTLOG                                             clusvmsg.h
  IAAPI_BADNUM                                                  iaapi.h
# /* Bad INTEGER or ENUMERATED number */
  MD_ERROR_SUB403_CERT_REVOKED                                  iiscnfg.h
  KDC_ERR_BADOPTION                                             kerberr.h
# KDC cannot accommodate requested option
  RSVP_Err_UNKN_OBJ_CLASS                                       lpmapi.h
  POLICY_ERRV_SUBNET_DEF_FLOW_DURATION                          lpmapi.h
  MAPI_DIAG_LENGTH_CONSTRAINT_VIOLATD                           mapidefs.h
  MMSYSERR_INVALIDALIAS                                         mmsystem.h
  MSIDBERROR_BADFILENAME                                        msiquery.h
# bad filename
  NRC_DUPNAME                                                   nb30.h
# /* duplicate name                             */
  NDDE_INVALID_APPNAME                                          nddeapi.h
  NMERR_INVALID_HPROPERTY                                       netmon.h
  ODBC_ERROR_LOAD_LIB_FAILED                                    odbcinst.h
  OLE_ERROR_OBJECT,                                             ole.h
# Not a valid object                      */
  MSG_LOAD_TEMPLATE                                             pollog.mc
# The %1 Certificate Template could not be loaded.  %2.
  MFE_NO_SPACE                                                  routprot.h
# not enough room in packet
  SCESTATUS_ALREADY_RUNNING                                     scesvc.h
  SNMP_ERRORSTATUS_RESOURCEUNAVAILABLE                          snmp.h
  GE_SSC_ERR_OBJ_CLOSED                                         ssc.h
# /* object is not available for use due  to configuration */
  TWCC_CAPUNSUPPORTED                                           twain.h
# /* Capability not supported by source            */
  MSG_NT4_DOMAIN                                                w32timemsg.mc
# Time Provider NtpClient:  This machine is configured to use
# the domain hierarchy to
# determine its time source, but the computer is joined to a
# Windows NT 4.0 domain. Windows NT 4.0 domain controllers do
# not have
# a time service and do not support domain hierarchy as a
# time source.
# NtpClient will attempt to use an alternate configured
# external time
# source if available.  If an external time source is not
# configured
# or used for this computer, you may choose to disable the
# NtpClient.
  ERROR_INVALID_DATA                                            winerror.h
# The data is invalid.
  LDAP_CONFIDENTIALITY_REQUIRED                                 winldap.h
  SNMP_ERROR_RESOURCEUNAVAILABLE                                winsnmp.h
# 29 matches found for "d"

C:\Users\Richard>

Dang! winerror.h comes up perfectly!

Anyway, windows6.1-kb976932-x86-express.cab is corrupt in that error message. The Aggressive Mode fix should fix that.

My only other thoughts are that we seem to have a lot of corrupt files on this computer. I am starting to become slightly suspicious about the integrity of the hard disk, actually.

Sorry Jacee! I should have spent more time making sure about that error code.

Richard

Hello richard,

Thanks for all your hard work on trying to fix this problem, I will do what you ask and let you know how i get on.

Thanks!

Andy.

Thanks Jacee, I will try this and let you know if it works!

Thanks

Andy.

Hi Richard and Jacee

So sorry that i haven't been on the forums for a bit, (I've just returned from my holiday.)

Anyway i did what you said and installed sp1, but on rebooting i just get a blank screen and the hdd light just stays lit and everything crashes.

So at the end of this month i am going to upgrade the dinosaur of a computer that i have to something much faster and far superior.

I would like to thank both of you very much for all your help on trying to slove this problem for me.

Hopefully i won't have any issues with the new machine, if i do i'll let you know.

Thanks again.

Andy.

niemiro said:

If you still have a 0x800B0100 return code, please download SP1 from here: Download details: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

You want the windows6.1-KB976932-X86.exe package.

This is exactly the hint that I needed, thanks a lot :)
I had been trying numerous times installing Win7 SP1 the official way,
wasting several hour with fat useless MickeySoft FixIt tools etc., just to find out
that nothing helped but simply manually downloading and installing the update.

hi,
i have the same problem!
please help me!

i need some files!
my windows version ist windows professional 7 64bit.

how about this?