Solved Windows Update Error 80072F78

Jazzgirl

Jazzgirl

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I'm posting again because something wiped out what I had written. I am getting error 80072F78 when trying to install 8 of 18 updates. I've tried several times, repaired the update module according to directions but I am still getting the error. Any suggestions on what to do?

Windows 7 64-bit.
 

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Windows 7 Professional
OS
Windows 7 Professional

My Computer My Computer

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Win7U 64 RTMQ95508GB GskillASUS|EAH4850/HTDI/1GD3/A
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Win7U 64 RTM
CPU
Q9550
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GA-EP45-UD3R
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8GB Gskill
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ASUS|EAH4850/HTDI/1GD3/A
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Logitech MX610 USB Cordless
Thanks James. I had already seen that and gone through all the suggestions. The time is fine in Windows and in the bios. Nothing is different and my other Win7 laptop (32-bit) updated just fine with no issues. I have no idea why Windows Update decided to act weird on this laptop. I'm still getting the error and I haven't had any connection issues. Everything is fast as usual.
 

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Windows 7 Professional
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Windows 7 Professional
If you haven't read it already, there is a discussion here that pertains to your issue. The original problem is from a few years, back, but the last post is from march 2011. Worth a shot.

That said, WU being disabled can also be malware or viruses. Regardless of the outcome, I recommend full scans (will take time) for malware and viruses. Free programs often recommended here are Malwarebytes and MSE. I've recently added SuperAntiSpyware to my mix and have found it to be very effective in exposing issues that MWB did not.

James
 

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Win7U 64 RTMQ95508GB GskillASUS|EAH4850/HTDI/1GD3/A
OS
Win7U 64 RTM
CPU
Q9550
Motherboard
GA-EP45-UD3R
Memory
8GB Gskill
Graphics Card(s)
ASUS|EAH4850/HTDI/1GD3/A
Sound Card
xfi Plat
Monitor(s) Displays
Dell 2405fpw
Screen Resolution
1920x1200
Hard Drives
Seagate & WD sata Drives
PSU
Antec
Case
Antec
Keyboard
MS Natural Ergonomic 4000
Mouse
Logitech MX610 USB Cordless
It wasn't malware or a virus. I am pretty fanatical about protection and rarely (really!) have any issues but I do know how to take care of them. I own Malwarebytes and Superantispyware and they scan constantly. I did figure out the only change I made after the last update was installing Eset NOD32 beta 5. I haven't had any updates since I had installed it so I uninstalled it and reinstalled the current version 4 and was able to download and install the latest updates with no problem.

I thought I'd come back and post the solution to my problem. Beta software really can get in the way!

Solved!
 
Last edited:

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Windows 7 Professional
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Windows 7 Professional
Glad you got it solved, and thanks for posting back. Anyone googling for that error will now have information that might help them. :geek:
 

My Computer My Computer

At a glance

Win7U 64 RTMQ95508GB GskillASUS|EAH4850/HTDI/1GD3/A
OS
Win7U 64 RTM
CPU
Q9550
Motherboard
GA-EP45-UD3R
Memory
8GB Gskill
Graphics Card(s)
ASUS|EAH4850/HTDI/1GD3/A
Sound Card
xfi Plat
Monitor(s) Displays
Dell 2405fpw
Screen Resolution
1920x1200
Hard Drives
Seagate & WD sata Drives
PSU
Antec
Case
Antec
Keyboard
MS Natural Ergonomic 4000
Mouse
Logitech MX610 USB Cordless
Thanks James! That is why I like to post any resolution I come up with. Sometimes I have to talk or type something to figure it out. I usually (almost always) do but it helps to have someplace to go get some feedback. I don't know everything and I like a place like this that has a multitude of information. Thanks!
 

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Windows 7 Professional
OS
Windows 7 Professional
Wow, I was pulling my hair out trying to figure out why 8 (of 16) updates worked, and the other 8 give me error 80072F78. I too have ESET Nod32 Antivirus 5 Beta installed.

I will now go an report this bug to them.

Thanks! :D
 

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Windows 7 Ultimate x64 SP1
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Windows 7 Ultimate x64 SP1
I registered just to say that this helped me. This was driving me crazy and I didn't think of what could be causing the problem.

:D
 

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Windows 7 Ultimate x64
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Windows 7 Ultimate x64
thanks

I registered too just to say thank you. By the way i found out is the HOLA that causing my update problem!

All i have to do is disable it before i run windows update
 

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windows 7 64 bit
Computer type
PC/Desktop
OS
windows 7 64 bit
I wasn't using the beta version, I use NOD 32 Security Suite 4. But I had to disable it to get windows to do the definitions update that it kept failing on previously. Even though just before disabling it to do that, I did 77mb of Internet Explorer 11 updates and other Win 7 patches just fine. So why is it blocking just this one update? Is there a chance it's a known bad address and disabling the firewall to update your PC is just letting the problem re-manifest itself after windows patched it?
 

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Windows 7 - Professional - 64 Bit.Quad core Socket 775 2.6Ghz4GbRadeon 6970 Pro 2Gb
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PC/Desktop
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Custome Build
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Windows 7 - Professional - 64 Bit.
CPU
Quad core Socket 775 2.6Ghz
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Gigabyte X48
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4Gb
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Radeon 6970 Pro 2Gb
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Samsung 830 Series 256Gb SSD. 2Tb Samsung platter drive, 1Tb Hitachi platter drive, 500Gb Samsung E-Sata Platter drive in external enclosure.
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ESET Security Suite 4 by NOD 32
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Mozilla Firefox

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Windows 7 Home Premium 64 bit sp1Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad...G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12...Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built using existing case
OS
Windows 7 Home Premium 64 bit sp1
CPU
Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core
Motherboard
Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0
Memory
G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red
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Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent
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NVIDIA High Definition & Realtech High Definition Audio
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Screen Resolution
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Paulang888

THANK YOU !
This was driving me nuts!
HOLA disable was the answer!
 

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Windows 7 Ultimate.
Computer type
Laptop
Computer Manufacturer/Model Number
HP G6
OS
Windows 7 Ultimate.
Antivirus
Norton Security
Browser
IE 11/Chrome/Msn Explorer/Firefox
Awesome! It was Hola that was screwing it up for me too. Thanks guys.
 

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Windows 7 x64
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PC/Desktop
OS
Windows 7 x64
You're my hero

The guy who said he had to disable Hola is my hero. I couldn't figure out how to disable it, so I just unloaded it. Now I can get updates. I spent hours trying to figure this out!:D:D:D:D:D:D:D:D:D:D:D
 

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windows home premium x64
Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
windows home premium x64
Disable Hola !

To fix windows update, try disabling HOLA.
It works !
(Damn, I forgot).
 

My Computer My Computer

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Windows 7 Ultimate.
Computer type
Laptop
Computer Manufacturer/Model Number
HP G6
OS
Windows 7 Ultimate.
Antivirus
Norton Security
Browser
IE 11/Chrome/Msn Explorer/Firefox
Hello together,
i got the same problem. My solution was , as well, deactivate hola; run update - restart computer - everything works fine.
so long
Jack Man
 

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win7 HP 64bitintel i5-34708 GB
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PC/Desktop
OS
win7 HP 64bit
CPU
intel i5-3470
Memory
8 GB
On a hunch I disabled Hola after Windows Update and IE 11 stopped working and it worked!

I then did a Google search and found this thread and see that I am not the only one that Hola has "infected".

I am now flushing Hola!

thanks - Roger
 

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Windows 7 Ultimate x64P84008 GBATI HD3400
Computer type
Laptop
Computer Manufacturer/Model Number
Acer TravelMate 6593
OS
Windows 7 Ultimate x64
CPU
P8400
Motherboard
Acer
Memory
8 GB
Graphics Card(s)
ATI HD3400
Hard Drives
1 TB
Antivirus
Norton
Browser
IE11
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