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Windows 7: Windows Update Install Errors again!

16 Jun 2011   #1

Win 7 Home Premium 64 bit
Windows Update Install Errors again!

Sorry guys, but I feel I need to bump this issue as its now beginning to cause serious concerns. Last night WinUpdate informs me that 14 updates are available, I downloaded them, hit install, quelle surprise 7 or so wont install and return an error (screenshots below). I've tried manaul install on each but still no success.

I downloaded & ran the 'reset & re-register Windows Update components' & the 'reset update history' tools (thanks to Win7 Forums). I then reinstalled the updates but again some failed. Of further concern is that one of the updates that did install caused my APC Powerchute s/ware to fail.

Net result, I've carried out two system restores and thankfully my APC software is working again, but Windows Updates is still telling me that these updates are available. This issue has been ongoing since about March 2011 where 2 or so updates would not install but now its 7 failures and I'm becoming concerned that it may be my OS.

I'm about to begin writing my Masters Thesis but I'm really concerned that this error is a symptom of a growing instability with my OS. I've trawled through the Win7 forum reading a number of threads that highlight a similar problem with Auto Update but none appear to have a fix, & manual installation is not working for me.

I'd be grateful for any suggestions or even a pointer on how to get direct to an online MS support site from Ireland, beleive me I've looked. I've placed the screenshots of the errors below)



Attached Thumbnails
Windows Update Install Errors again!-failed-updates-.png   Windows Update Install Errors again!-update-history-.png   Windows Update Install Errors again!-error-msg.png  
My System SpecsSystem Spec
16 Jun 2011   #2

Windows 7 Home Premium 64-bit, SP1

Have a look at these tutorials, some of which you might have already tried ......

1. Windows Update - reset
Windows Update - Reset
Reset Windows Update Components
How do I reset Windows Update components?

2. Install system readiness tool and run it
What is system readiness tool ?
System resources, such as file data, registry data, and even in-memory data, can develop inconsistencies during the lifetime of the operating system. These inconsistencies might be caused by various hardware failures or might be caused by software issues. In some cases, these inconsistencies can affect the Windows servicing store, and they can cause software updates not to work. The System Update Readiness Tool tries to resolve these inconsistencies.

Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2011]

3. Cannot Update Windows using Windows Update ( applicable to both Vista and Win 7 ).
Cannot Update Windows using Windows Update

Good luck.
My System SpecsSystem Spec
16 Jun 2011   #3

Win 7 Home Premium 64 bit

Thanks T-4-2

Yep I ran the reset tools to no avail and the system readiness tool has just completed and returned the following log report
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 12.0
2011-06-16 16:01

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Seconds executed: 928
No errors detected

No errors detected...!?! but the problem IS still there........

I've just hada look at te WinVistaCLub link you posted and to be honest I'm not confident mucking about with DLL files or the registry. I'll take a gander at the KB articles though...

Thanks for the assist,

My System SpecsSystem Spec

16 Jun 2011   #4

Windows 7 X64 Bit

You may of tried this but

Go to services, STOP Windows Updates
Open Computer \ C: Windows\Software Distribution\Data Store
DELETE all files and folders in here

RESTART Windows Update in Service

Before retrying open your Temp Folder (Hit %Temp% in search box)
and make sure its empty, if not , empty it

Then retry Windows Update
It should say Never Been Checked

Just a Thought
My System SpecsSystem Spec
16 Jun 2011   #5
Microsoft MVP

Windows 7 Ultimate 32bit SP1

See this (if you haven't already) ... try to perform "clean boot"
Windows update fails to install updates with error code 800736B3 - Microsoft Answers
My System SpecsSystem Spec

 Windows Update Install Errors again!

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