Have you run the System Update Readiness Tool ( CheckSUR) yet ? Go here, click the DOWNLOAD button, and save
CheckSUR for Windows 7 x86
- System Update Readiness Tool for Windows 7 (KB947821) [May 2011]
Please note that the system must
be connected to the internet when CheckSUR is run.
When the download finishes close all
open programs and browsers.
Now run Windows6.1-KB947821-v12-x86.msu
and restart the system if prompted to.
Next, either copy & paste the contents of one of the logs that CheckSUR created when it ran or copy & paste the contents of one of the logs into a .txt file using Notepad and attach it to your reply post, please.
The logs are located at and named Windows\Logs\CBS\CheckSUR.log