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Windows 7: 'Windows not genuine' message even though it is genuine


30 Jun 2011   #1

32-bit Windows 7 Home Premium & Windows 8 Release Preview
 
 
'Windows not genuine' message even though it is genuine

Hello, I am using an Acer Aspire 5738G, which originally came with Windows Vista Home Premium. Later I got the free Windows 7 Home Premium update disc and never encountered any problem.

But since the last 1 month or so, I've been getting this 'Windows not genuine' message on a random basis. Microsoft Security Essentials says that it will disable itself within 30 days if the issue is not resolved. When I click on 'Resolve issue', an IE window is opened and takes me to Microsoft's website. When I do all the steps explained, everything goes back to normal and my Windows is again considered as genuine.

I am a bit worried, although I can always solve the problem, it still irritates me when I see the 'Windows not genuine' message. What could be the cause of the problem and what is the solution?

Thanks in advance.

My System SpecsSystem Spec
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30 Jun 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Try this
Genuine Microsoft Software

...and if you are using any cleaning util's / software you should probably look at them because that would be my first guess as to where they went.
My System SpecsSystem Spec
30 Jun 2011   #3

32-bit Windows 7 Home Premium & Windows 8 Release Preview
 
 

I've already tried that. And I use CCleaner, does that help?
My System SpecsSystem Spec
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01 Jul 2011   #4

Windows 7 Ultimate x64
 
 

You might be able to try to phone Microsoft and see if you can resolve the licensing issue. If you bought it and have a product key, that might be the best route to go...
My System SpecsSystem Spec
01 Jul 2011   #5

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Hello Abhishek,

Couple of things you can try. Sometimes random deactivation can occur because of a registry permissions issue, so try the method in this article.

Genuine Windows 7 Became Pirated? Make It Original and Activated Again - Tweaking with Vishal

Another thing you can try if that does not work is to go to the installed updates section, then locate and delete kb971033 (WAT). Now go and validate on the MS site again and see if the problem recurs.

If you're non-genuine right now, run the mgadiag tool and upload the report here, I'll take a look.

http://go.microsoft.com/fwlink/?linkid=52012
My System SpecsSystem Spec
01 Jul 2011   #6

32-bit Windows 7 Home Premium & Windows 8 Release Preview
 
 

Whenever I go and validate, it gets validated. But then, after a week or so I get the 'not genuine' message again.
My System SpecsSystem Spec
01 Jul 2011   #7
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

The other day I had the same problem on one system. I called them and they fixed it in no time.
My System SpecsSystem Spec
01 Jul 2011   #8

Windows 7 Home Premium 64-bit Service Pack 1
 
 

If ms doesn't help you could do a system restore to a date before the problem happened
My System SpecsSystem Spec
01 Jul 2011   #9

Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by Abhishek Sharma View Post
Whenever I go and validate, it gets validated. But then, after a week or so I get the 'not genuine' message again.
See if you can correlate that with the use of something.

For example if you run CC Cleaner once a week, then the next time you turn your computer on it becomes not genuine...
My System SpecsSystem Spec
02 Jul 2011   #10

32-bit Windows 7 Home Premium & Windows 8 Release Preview
 
 

@Whs: Whom did you call? MS Windows Customer Care?

@fseal: That seems like a good idea. I'll try it.
My System SpecsSystem Spec
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 'Windows not genuine' message even though it is genuine




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