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Windows 7: Windows Update doesn't work


03 Jul 2011   #1

Windows 7 Pro
 
 
Windows Update doesn't work

I purchased a Gateway desktop with Windows 7 installed, but no installation disc. When I try to run Windows Update, it takes me to the site, but the shield is X'd out, and it tells me the service is not running, although in fact it is. I have seen others reporting this same problem, at sites all over the Internet, and have seen about a dozen suggested solutions, none of which works for me (or for a lot of other people). Any advice on this, apart from waiting for Microsoft to fix it (and deliver the fix in some way other than WU)?

My System SpecsSystem Spec
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03 Jul 2011   #2

Windows 7 Enterprise x64 no SP
 
 

Have you tried turning off your firewall for a few minutes?
My System SpecsSystem Spec
03 Jul 2011   #3

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by jpgirard View Post
I purchased a Gateway desktop with Windows 7 installed, but no installation disc. When I try to run Windows Update, it takes me to the site, but the shield is X'd out, and it tells me the service is not running, although in fact it is. I have seen others reporting this same problem, at sites all over the Internet, and have seen about a dozen suggested solutions, none of which works for me (or for a lot of other people). Any advice on this, apart from waiting for Microsoft to fix it (and deliver the fix in some way other than WU)?
Are you sure your date and time is correct in bios?
My System SpecsSystem Spec
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04 Jul 2011   #4

Windows 7 Pro
 
 

Disabling firewall doesn't work, and BIOS date/time are correct.
My System SpecsSystem Spec
04 Jul 2011   #5
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello JP, and welcome to Seven Forums.

You might see if OPTION TWO in the tutorial below may be able to help with this if you have not already tried it.

Windows Update - Reset

If so, and it didn't help, then you might consider doing a system restore using a restore point dated before you had this issue to hopefully fix it.

Hope this helps,
Shawn
My System SpecsSystem Spec
05 Jul 2011   #6

Windows 7 Pro
 
 

It didn't work, but thanks for the advice.

It was this way when I got it, so I'm guessing that a factory restore won't help. At this point, I'm thinking I'll just have to buy an installation disc and do a clean reinstall.
My System SpecsSystem Spec
05 Jul 2011   #7
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

A system restore is not the same as a factory recovery/restore.

If the laptop originally came with Windows 7 installed on it from the manufacturer, then you should have a factory recovery partition to use to reinstall Windows 7 with without having to buy another copy of Windows 7.

For a Gateway computer:
Gateway Support - Full Factory Recovery
My System SpecsSystem Spec
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 Windows Update doesn't work




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