New
#11
Hi
Here's an update. J
Launched the Fixit program - ran OK and Windows Update page then showed Checked for Updates - Never; Updates Installed - None.
Check for Updates - found 14 Win7 updates plus Windows Defender update. Selected all 14 Win7 updates - downloaded all; claimed 10 pending/successful and 4 failed.
Performed System Restart - completed Stage 4 of 4 Assemble Service Pack. Login/system start then Install Service Pack. Stopped after a short time - "Installation not successful - ELEMENT_NOT_FOUND (0x80070490).
Check for Updates again - found 4 Win7 updates. Tried to install three (excluded SP1) - three failed (Error 8024200D)
Ran Standalone Installer (Hotfix KB947821) - log file shows zero errors(!)
View Update History - shows only Windows defender and Hotfix as successful; all others as failed.
View list of Installed Updates - shows 9 Win7 updates installed today?!
I have attached the latest log files in case these help give any clues to the underlying cause(s).
Q1: In your experience what is the most likely cause of the previous file corruption - hard-disk error or a software update anomaly?
Q2: Do you think any of this behaviour might be caused by anti-virus software conflicts?
Cheers - Nick