| Windows 7: SP 1 install wiped out programs and data? |
16 Jul 2011
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#1 | | Windows 7 home premium 64 bit |
SP 1 install wiped out programs and data? Help needed! I received a message about Windows updates being ready to install, but not the usual "be sure to back up all data, etc." so I closed all open programs and set it to run while taking the dog for his morning walk. Upon return, I see a new home page without all the previous icons and the following oddities:
1. Outlook needs to be reinstalled. If I do this, I'm afraid that I will have to recreate my address book, email files, and calendar entries
2. iTunes doesn't show my music library, Picassa 3.8 needs to be (re)installed.
What happened? The files (data, photos and music) are still on my C drive, but no longer show up when each program is launched. I think I can figure out how to tell Picassa to import the photos, and I assume iTunes can be told to search for the music library. But I'm primarily worried about the contacts, etc. in Outlook. If I sync my iPhone, will the contacts there be added to Outlook? Ditto with the calendar entries. And how do I import the emails into the newly installed Outlook; I can't seem to find where they're located on my C drive.
Thanks!
Richard | My System Specs |
| System Manufacturer/Model Number Toshiba Satellite A505 OS Windows 7 home premium 64 bit CPU Intel Centrino Motherboard unk Memory 4 GB Graphics Card unkn Sound Card unkn Monitor(s) Displays n/a PSU unk Case fusion finish Cooling external fan Hard Drives 600 MB |
16 Jul 2011
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#2 | | |
you could try a system restore from a restore point prior to SP1 install--then--if that works....turn off windows updates | My System Specs | | System Manufacturer/Model Number SALEON model 2.2b OS win7 ultimate 32bit CPU core2 Extreme QX6850-OCd to 3.15 GHz Motherboard ASUS P5G41-M LE Memory 4 GB Graphics Card NVidia 8600 GT Monitor(s) Displays 23" acer PSU 500W Thermaltake Case mini tower Hard Drives one SATA 250GB partitioned equally in half
one SATA 160GB-internal storage |
17 Jul 2011
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#3 | | Windows 7 Ultimate SP1 64-Bit New Jersey, U.S.A. |
FWIW, there were many horror stories about installing SP1 via WindowsUpdate or via the standalone EXE ( Google ), way back when...
I sat on the upgrade for a couple of weeks before it was publicly released. I had some time at the end of February to do it, and when it looked like it was installed, the update rebooted the PC in order to complete it, but never got me back to the desktop (nevermind the details, as this is Gruntled's thread).
Each story seems to be unique. Have not seen any mention of legal or illegal copies being involved. | My System Specs | | System Manufacturer/Model Number Custom OS Windows 7 Ultimate SP1 64-Bit CPU i7-950 4.140GHz OC'd Motherboard P6T Deluxe V2 Memory 12G PSU Corsair HX850W Case Antec P183 Cooling Noctua NH-D14 Hard Drives 1-3T, 15T total Internet Speed 30/30 |
17 Jul 2011
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#4 | | MS Windows 7 Ultimate SP1 64-bit Austin, Texas |

Quote: Originally Posted by Gruntled Help needed! I received a message about Windows updates being ready to install, but not the usual "be sure to back up all data, etc." so I closed all open programs and set it to run while taking the dog for his morning walk. Upon return, I see a new home page without all the previous icons and the following oddities:....!
Richard Richard,
Welcome to SevenForums.
SP1 did NOT cause your problems.
Always keep your computer up to date.
First and foremost, run a full MalwareBytes scan on your computer (link in my sig).
Second, run the System File Checker. SFC /SCANNOW Command - System File Checker | My System Specs | | System Manufacturer/Model Number Toshiba Satellite S875D-S7239 laptop OS MS Windows 7 Ultimate SP1 64-bit CPU AMD A10-4600M Motherboard AMD Pumori (Socket FT1) Memory 6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28) Graphics Card AMD Radeon HD 7660G Sound Card High Definition Audio Device Monitor(s) Displays Generic PnP Monitor (1600x900@60Hz) Screen Resolution 1600x900@60Hz Keyboard Standard PS/2 Keyboard Mouse HP Wireless Optical Mobile Mouse Model FHA-3410 Hard Drives SSD 119GB Corsair CSSD-V128GB2 ATA Device Internet Speed What the local pub, local coffee shop offers. Other Info Optical Drive:MATSHITA BD-CMB UJ160B ATA Device
Also have an Asus ha1002xp netbook with Win 7 Ultimate installed. |
17 Jul 2011
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#5 | | MS Windows 7 Ultimate SP1 64-bit Austin, Texas |
Richard,
Did you make a typo or do you truly only have 1 GB of memory?
If you only have one GB, then there is a big, big problem.
Immediately increase your memory to 2GB as a bare, bare, bare minimum. You should increase to at least 4GB. | My System Specs | | System Manufacturer/Model Number Toshiba Satellite S875D-S7239 laptop OS MS Windows 7 Ultimate SP1 64-bit CPU AMD A10-4600M Motherboard AMD Pumori (Socket FT1) Memory 6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28) Graphics Card AMD Radeon HD 7660G Sound Card High Definition Audio Device Monitor(s) Displays Generic PnP Monitor (1600x900@60Hz) Screen Resolution 1600x900@60Hz Keyboard Standard PS/2 Keyboard Mouse HP Wireless Optical Mobile Mouse Model FHA-3410 Hard Drives SSD 119GB Corsair CSSD-V128GB2 ATA Device Internet Speed What the local pub, local coffee shop offers. Other Info Optical Drive:MATSHITA BD-CMB UJ160B ATA Device
Also have an Asus ha1002xp netbook with Win 7 Ultimate installed. |
17 Jul 2011
|
#6 | | Windows 7 Ultimate SP1 64-Bit Peterborough, England |
Your Outlook Data File should be under Libraries>Documents>Outlook Files. | My System Specs | | System Manufacturer/Model Number HP Pavilion Elite 495UK OS Windows 7 Ultimate SP1 64-Bit CPU Intel Core i7 870 @ 2.93GHz Motherboard MSI 2A9C (CPU1) Memory 8Gb Dual-Channel DDR3 @ 664MHz Graphics Card nVidia GeForce GTX 460 1024MB dedicated RAM Sound Card Realtek HD Audio Monitor(s) Displays HP2310i Screen Resolution 1920 x 1080 Keyboard Logitech K750 solar-powered keyboard Mouse Logitech Wireless M180 mouse PSU 460W Case HP Elite Cooling Air cooled Hard Drives 1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage Internet Speed 2Mb Other Info Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop |
17 Jul 2011
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#7 | | Windows 7 home premium 64 bit |
Problem resolved! Thanks for the helpful responses. I did run the malware program suggested, and it found and quarantined one baddie. A Windows update then installed itself, and my old configuration (desktop, Outlook data, etc.) has all been restored. I have no idea why, but I'm a happy camper.
BTW, I have 4 GB of RAM, not one.
Cheers! | My System Specs | | System Manufacturer/Model Number Toshiba Satellite A505 OS Windows 7 home premium 64 bit CPU Intel Centrino Motherboard unk Memory 4 GB Graphics Card unkn Sound Card unkn Monitor(s) Displays n/a PSU unk Case fusion finish Cooling external fan Hard Drives 600 MB |
17 Jul 2011
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#8 | | MS Windows 7 Ultimate SP1 64-bit Austin, Texas |

Quote: Originally Posted by Gruntled Thanks for the helpful responses. I did run the malware program suggested, and it found and quarantined one baddie. A Windows update then installed itself, and my old configuration (desktop, Outlook data, etc.) has all been restored. I have no idea why, but I'm a happy camper.
BTW, I have 4 GB of RAM, not one.
Cheers! Glad to hear that all is well.
Thanks for letting me know how much ram you have. I was a little worried when I saw a 1 in your system specs. When you have an opportunity, updating the amount of ram will help avoid misconceptions.
thanks, karl | My System Specs | | System Manufacturer/Model Number Toshiba Satellite S875D-S7239 laptop OS MS Windows 7 Ultimate SP1 64-bit CPU AMD A10-4600M Motherboard AMD Pumori (Socket FT1) Memory 6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28) Graphics Card AMD Radeon HD 7660G Sound Card High Definition Audio Device Monitor(s) Displays Generic PnP Monitor (1600x900@60Hz) Screen Resolution 1600x900@60Hz Keyboard Standard PS/2 Keyboard Mouse HP Wireless Optical Mobile Mouse Model FHA-3410 Hard Drives SSD 119GB Corsair CSSD-V128GB2 ATA Device Internet Speed What the local pub, local coffee shop offers. Other Info Optical Drive:MATSHITA BD-CMB UJ160B ATA Device
Also have an Asus ha1002xp netbook with Win 7 Ultimate installed. SP 1 install wiped out programs and data? problems? All times are GMT -5. The time now is 07:41 AM. | |