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Windows 7: SP1 not installing

19 Jul 2011   #1

Windows 7 Home Premium 64bit
 
 
SP1 not installing

I have made several attempts to install Service Pack 1.
Initially through Windows Upate process and now more recently i have downloaded the big 1.9gb .iso file. This has been burnt to DVD and i have attempted twice to install from the DVD. On each of these last 2 ocassions it has reached the 'configuration' stage but has failed at 15% then 'reverted the changes'.
I have run the System Update Readiness Tool ( this said it installed ok ), i have turned off Avast AV and i have disconnected from the internet during installation.
I notice in Windows Update there are a lot of old updates which have 'failed' - updates which were released before SP1 was. Should i attempt in install these first then try SP1 again?
Paul

My System SpecsSystem Spec
.

19 Jul 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

pilgrim paul.

*To give you an answer to your question we need the failed update KB******* numbers please.

* Did you check in Event Viewer re the failed updates / SP1?

Type eventvwr in search.
Go to the windows log>application tab.
Look for critical errors (they have red in the left column)that say anything that relates to the problem.
Please note the event ID, and the source codes and tell us what they are.

* FYI - Win 7 SP1 Issues.

Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center

ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems
My System SpecsSystem Spec
19 Jul 2011   #3

Windows 7 Home Premium 64bit sp1
 
 

when it is a failed update the best thing to do is to insert the Windows 7 disc and do a upgrade and that will fix the service pack issue

Mind you i had to do this in order for it to take right
My System SpecsSystem Spec
.


20 Jul 2011   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Solarstarshines View Post
when it is a failed update the best thing to do is to insert the Windows 7 disc and do a upgrade and that will fix the service pack issue

Mind you i had to do this in order for it to take right
{Off topic}
IF
you were supplied with said Win 7 disc....
In my country these are NOT supplied at point of {new computer /OS} sale.
My System SpecsSystem Spec
20 Jul 2011   #5

Windows 7 Home Premium 64bit sp1
 
 

well the next thing is to contact the vendor about the situation they should have some kind of fix for that
My System SpecsSystem Spec
20 Jul 2011   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Solarstarshines View Post
well the next thing is to contact the vendor about the situation they should have some kind of fix for that
{Off topic.}
Oh that it was so easy.
Doesn't work that way here.

If one requires the OS disc one buys it at full retail price.{ usually our computer gear is double USA prices.} We truly are at a disadvantage in this area.
My System SpecsSystem Spec
20 Jul 2011   #7

Windows 7 Home Premium 64bit sp1
 
 

well i don't know what to tell you my friend read the numbers and go through the fixes

one reason could be video card or other periphials installed

I bought two Windows 7 home premium disc it cost me some money but hey i don't have to worry about the pain in the butt of getting a service pack installed

If i were you ,I would invest in buying the disc it will save you alot of HEADACHES trust me

Please also get a legit copy of your own no ISO -remakes and fake codes we are real and legit here

Not you JMH im sure you are very legit i had to specify ...sorry
My System SpecsSystem Spec
20 Jul 2011   #8

Windows 7 Home Premium 64bit
 
 

Thanks JMH,

Found loads of errors in event viewer - see below.

Solarstarshines - no disc supplied to me.

Also found this link on your site, is it worth trying? - wont try anything until i hear back from you. You clearly know a lot more than i do.

Windows Update - Reset

Error 25/05/2011 22:47:12 RapiMgr 8 None
Error 28/05/2011 21:40:49 SideBySide 33 None
Error 28/06/2011 20:58:28 SideBySide 33 None
Error 28/06/2011 20:58:28 SideBySide 33 None
Error 28/05/2011 21:40:49 SideBySide 33 None
Error 07/03/2011 19:01:20 SideBySide 33 None
Error 07/03/2011 19:01:20 SideBySide 33 None
Error 28/05/2011 21:40:49 SideBySide 33 None
Error 07/03/2011 19:01:20 SideBySide 33 None
Error 16/05/2011 21:23:27 SideBySide 33 None
Error 16/05/2011 21:23:16 SideBySide 63 None
Error 16/05/2011 21:23:27 SideBySide 33 None
Error 24/11/2010 19:23:42 SideBySide 63 None
Error 28/06/2011 20:36:47 RapiMgr 8 None
Error 28/06/2011 20:58:28 SideBySide 33 None
Error 28/06/2011 20:58:28 SideBySide 33 None
Error 15/01/2011 17:55:45 SideBySide 63 None
Error 28/06/2011 20:58:17 SideBySide 63 None
Error 16/06/2011 23:31:44 SideBySide 33 None
Error 16/06/2011 23:31:45 SideBySide 33 None
Error 16/06/2011 23:31:44 SideBySide 33 None
Error 16/06/2011 23:31:44 SideBySide 33 None
Error 19/02/2011 19:59:07 SideBySide 63 None
Error 19/02/2011 20:05:20 SideBySide 33 None
Error 19/02/2011 20:05:21 SideBySide 33 None
Error 19/02/2011 20:04:02 SideBySide 63 None
Error 19/02/2011 20:05:20 SideBySide 33 None
Error 07/03/2011 18:59:00 SideBySide 63 None
Error 28/05/2011 21:40:49 SideBySide 33 None
Error 07/03/2011 19:01:20 SideBySide 33 None
Error 07/03/2011 19:01:07 SideBySide 63 None
Error 28/05/2011 21:40:40 SideBySide 63 None
Error 14/12/2010 20:55:43 SideBySide 63 None
Error 16/06/2011 23:31:35 SideBySide 63 None
Error 08/12/2010 21:29:18 RapiMgr 8 None
Error 14/12/2010 20:51:38 SideBySide 63 None
Error 16/05/2011 21:23:27 SideBySide 33 None
Error 30/11/2010 20:40:55 SideBySide 33 None
Error 30/11/2010 20:40:55 SideBySide 33 None
Error 21/05/2011 14:58:47 RapiMgr 8 None
Error 30/11/2010 20:40:48 SideBySide 63 None
Error 30/11/2010 20:40:55 SideBySide 33 None
Error 26/01/2011 19:21:03 SideBySide 63 None
Error 06/01/2011 18:14:02 SideBySide 33 None
Error 14/12/2010 19:35:52 Application Error 1000 (100)
Error 30/11/2010 20:40:55 SideBySide 33 None
Error 06/07/2011 19:24:08 VSS 12289 None
Error 21/05/2011 14:58:47 RapiMgr 8 None
Error 30/11/2010 20:39:55 SideBySide 63 None
Error 08/06/2011 21:23:36 RapiMgr 8 None
Error 19/07/2011 19:34:45 SideBySide 33 None
Error 19/07/2011 19:34:44 SideBySide 33 None
Error 19/07/2011 19:34:40 SideBySide 63 None
Error 19/07/2011 19:34:44 SideBySide 33 None
Error 19/07/2011 19:34:44 SideBySide 33 None
Error 21/05/2011 18:07:58 SideBySide 63 None
Error 21/05/2011 18:08:13 SideBySide 33 None
Error 06/01/2011 18:13:48 SideBySide 63 None
Error 06/01/2011 18:10:08 SideBySide 63 None
Error 21/05/2011 18:08:13 SideBySide 33 None
Error 12/01/2011 21:40:00 Windows Backup 4104 None
Error 16/05/2011 21:23:27 SideBySide 33 None
Error 21/05/2011 18:08:13 SideBySide 33 None
Error 21/05/2011 18:08:13 SideBySide 33 None
Error 06/01/2011 18:14:02 SideBySide 33 None
Error 21/05/2011 17:03:21 RapiMgr 8 None
Error 03/06/2011 21:33:31 RapiMgr 8 None
Error 06/01/2011 18:14:02 SideBySide 33 None
Error 25/12/2010 17:11:28 Application Error 1000 (100)
Error 21/05/2011 17:43:47 RapiMgr 8 None
Error 28/06/2011 19:46:35 MsiInstaller 11704 None
Error 21/05/2011 17:19:39 RapiMgr 8 None
Error 06/01/2011 18:14:02 SideBySide 33 None
Error 13/04/2011 19:41:57 SideBySide 33 None
Error 13/04/2011 19:41:57 SideBySide 33 None
Error 13/04/2011 19:41:57 SideBySide 33 None
Error 13/04/2011 19:41:57 SideBySide 33 None
Error 08/12/2010 18:30:15 SideBySide 33 None
Error 08/12/2010 18:30:00 SideBySide 63 None
Error 08/12/2010 18:26:58 SideBySide 63 None
Error 08/12/2010 18:30:14 SideBySide 33 None
Error 08/12/2010 18:30:14 SideBySide 33 None
Error 14/12/2010 20:56:07 SideBySide 33 None
Error 14/12/2010 20:56:07 SideBySide 33 None
Error 20/03/2011 21:02:10 RapiMgr 8 None
Error 20/03/2011 20:48:53 SideBySide 63 None
Error 01/12/2010 18:12:33 Application Hang 1002 (101)
Error 08/12/2010 18:30:15 SideBySide 33 None
Error 13/04/2011 19:41:40 SideBySide 63 None
Error 12/06/2011 12:51:47 RapiMgr 8 None
Error 24/11/2010 19:23:59 SideBySide 33 None
Error 05/01/2011 18:13:14 SideBySide 33 None
Error 05/01/2011 18:13:14 SideBySide 33 None
Error 02/07/2011 19:55:02 SideBySide 33 None
Error 02/07/2011 19:55:02 SideBySide 33 None
Error 24/11/2010 19:23:59 SideBySide 33 None
Error 24/11/2010 19:23:59 SideBySide 33 None
Error 24/11/2010 19:20:08 SideBySide 63 None
Error 15/07/2011 20:03:24 Application Error 1000 (100)
Error 24/11/2010 19:23:59 SideBySide 33 None
Error 05/01/2011 18:09:16 SideBySide 63 None
Error 05/01/2011 18:12:58 SideBySide 63 None
Error 20/06/2011 19:47:46 RapiMgr 8 None
Error 05/07/2011 20:48:59 RapiMgr 8 None
Error 05/01/2011 18:13:13 SideBySide 33 None
Error 02/07/2011 19:55:02 SideBySide 33 None
Error 02/07/2011 19:55:02 SideBySide 33 None
Error 05/01/2011 18:13:13 SideBySide 33 None
Error 02/07/2011 19:54:50 SideBySide 63 None
Error 25/11/2010 20:28:52 SideBySide 63 None
Error 01/06/2011 21:57:39 SideBySide 33 None
Error 01/06/2011 21:57:39 SideBySide 33 None
Error 18/11/2010 20:35:43 SideBySide 63 None
Error 01/06/2011 21:57:39 SideBySide 33 None
Error 01/06/2011 21:57:39 SideBySide 33 None
Error 16/03/2011 18:34:41 SideBySide 63 None
Error 16/03/2011 18:34:52 SideBySide 33 None
Error 01/06/2011 21:57:25 SideBySide 63 None
Error 16/03/2011 18:32:43 SideBySide 63 None
Error 18/11/2010 20:38:18 SideBySide 33 None
Error 01/06/2011 22:38:32 RapiMgr 8 None
Error 19/02/2011 20:05:21 SideBySide 33 None
Error 14/12/2010 20:56:06 SideBySide 33 None
Error 18/11/2010 20:38:17 SideBySide 33 None
Error 18/11/2010 20:38:17 SideBySide 33 None
Error 18/11/2010 20:37:25 SideBySide 35 None
Error 23/11/2010 18:50:58 RapiMgr 8 None
Error 18/11/2010 20:38:17 SideBySide 33 None
Error 23/11/2010 19:33:56 RapiMgr 8 None
Error 29/06/2011 22:02:55 RapiMgr 8 None
Error 29/06/2011 21:53:20 SideBySide 33 None
Error 04/05/2011 18:59:22 Application Error 1000 (100)
Error 12/01/2011 19:49:30 McLogEvent 5022 None
Error 14/12/2010 20:56:06 SideBySide 33 None
Error 23/11/2010 20:17:22 SideBySide 63 None
Error 12/01/2011 19:49:30 McLogEvent 5004 None
Error 12/01/2011 19:49:30 McLogEvent 5022 None
Error 16/03/2011 18:34:52 SideBySide 33 None
Error 04/05/2011 18:59:16 Application Error 1000 (100)
Error 16/03/2011 18:34:52 SideBySide 33 None
Error 16/03/2011 18:34:52 SideBySide 33 None
Error 12/01/2011 19:49:30 McLogEvent 5004 None
Error 29/06/2011 21:53:20 SideBySide 33 None
Error 29/06/2011 21:53:20 SideBySide 33 None
Error 29/06/2011 21:53:10 SideBySide 63 None
Error 29/06/2011 21:53:20 SideBySide 33 None
Error 19/05/2011 20:56:48 RapiMgr 8 None
Error 24/11/2010 22:25:31 Application Error 1000 (100)
Error 02/03/2011 19:20:56 SideBySide 63 None
Error 09/12/2010 20:16:57 SideBySide 63 None
Error 06/06/2011 21:31:16 RapiMgr 8 None
Error 16/07/2011 20:01:38 SideBySide 63 None
Error 18/06/2011 20:21:39 SideBySide 33 None
Error 22/01/2011 21:30:25 Application Hang 1002 (101)
Error 11/05/2011 20:11:56 RapiMgr 8 None
Error 02/03/2011 19:25:44 SideBySide 63 None
Error 16/07/2011 20:01:48 SideBySide 33 None
Error 18/06/2011 20:21:39 SideBySide 33 None
Error 09/12/2010 20:16:01 SideBySide 63 None
Error 09/12/2010 19:57:30 SideBySide 33 None
Error 30/04/2011 21:28:15 RapiMgr 8 None
Error 09/12/2010 19:57:30 SideBySide 33 None
Error 09/12/2010 19:57:05 SideBySide 63 None
Error 09/12/2010 19:57:30 SideBySide 33 None
Error 09/12/2010 19:57:30 SideBySide 33 None
Error 30/04/2011 20:51:57 SideBySide 33 None
Error 30/04/2011 20:51:56 SideBySide 33 None
Error 30/04/2011 20:51:44 SideBySide 63 None
Error 16/07/2011 19:10:02 Application Error 1000 (100)
Error 30/04/2011 20:51:57 SideBySide 33 None
Error 30/04/2011 20:51:57 SideBySide 33 None
Error 12/02/2011 20:27:18 Application Hang 1002 (101)
Error 11/05/2011 20:46:09 SideBySide 33 None
Error 11/05/2011 20:46:09 SideBySide 33 None
Error 11/05/2011 20:46:09 SideBySide 33 None
Error 19/05/2011 20:37:07 MsiInstaller 11730 None
Error 11/05/2011 20:46:09 SideBySide 33 None
Error 10/02/2011 19:59:58 SideBySide 63 None
Error 24/11/2010 22:26:12 Application Error 1000 (100)
Error 02/03/2011 19:27:07 SideBySide 33 None
Error 02/03/2011 19:27:06 SideBySide 33 None
Error 11/05/2011 20:45:58 SideBySide 63 None
Error 02/03/2011 19:27:07 SideBySide 33 None
Error 23/06/2011 20:40:34 VSS 12305 None
Error 02/03/2011 19:27:07 SideBySide 33 None
Error 16/07/2011 20:01:48 SideBySide 33 None
Error 02/12/2010 19:33:43 Application Hang 1002 (101)
Error 16/07/2011 20:01:48 SideBySide 33 None
Error 18/06/2011 20:21:39 SideBySide 33 None
Error 18/06/2011 20:21:39 SideBySide 33 None
Error 18/06/2011 20:21:29 SideBySide 63 None
Error 09/12/2010 20:16:59 SideBySide 33 None
Error 09/12/2010 20:16:59 SideBySide 33 None
Error 27/11/2010 17:20:02 RapiMgr 8 None
Error 09/04/2011 22:11:57 RapiMgr 8 None
Error 16/07/2011 20:01:48 SideBySide 33 None
Error 09/12/2010 20:16:59 SideBySide 33 None
Error 22/06/2011 20:55:25 RapiMgr 8 None
Error 22/05/2010 10:53:53 SideBySide 33 None
Error 22/05/2010 10:53:53 SideBySide 33 None
Error 26/11/2010 19:54:16 Application Error 1000 (100)
Error 26/03/2011 20:49:14 SideBySide 33 None
Error 22/05/2010 10:53:54 SideBySide 35 None
Error 06/06/2011 20:46:50 RapiMgr 8 None
Error 26/03/2011 20:49:00 SideBySide 63 None
Error 26/03/2011 20:49:14 SideBySide 33 None
Error 26/03/2011 20:49:14 SideBySide 33 None
Error 22/05/2010 10:53:53 SideBySide 33 None
Error 26/03/2011 20:49:14 SideBySide 33 None
Error 25/06/2011 12:01:15 SideBySide 33 None
Error 22/06/2011 19:51:51 Application Hang 1002 (101)
Error 22/05/2010 10:53:54 SideBySide 33 None
Error 22/05/2010 10:53:54 SideBySide 33 None
Error 25/06/2011 12:01:15 SideBySide 33 None
Error 22/11/2010 16:01:03 MsiInstaller 1041 None
Error 02/03/2011 21:44:50 Application Hang 1002 (101)
Error 15/06/2011 22:13:11 RapiMgr 8 None
Error 22/05/2010 10:53:54 SideBySide 35 None
Error 22/05/2010 10:53:54 SideBySide 33 None
Error 09/12/2010 19:28:05 Application Error 1000 (100)
Error 24/11/2010 22:26:41 Application Error 1000 (100)
Error 09/02/2011 21:56:55 Application Hang 1002 (101)
Error 22/05/2010 10:53:54 SideBySide 33 None
Error 09/12/2010 20:16:59 SideBySide 33 None
Error 09/12/2010 19:52:18 SideBySide 63 None
Error 02/03/2011 19:50:07 RapiMgr 8 None
Error 30/11/2010 19:56:26 SideBySide 63 None
Error 22/05/2010 10:53:53 SideBySide 33 None
Error 26/03/2011 20:47:18 SideBySide 63 None
Error 17/05/2011 20:38:03 MsiInstaller 11730 None
Error 30/11/2010 19:53:05 SideBySide 63 None
My System SpecsSystem Spec
20 Jul 2011   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

pilgrimpaul
Re Event Viewer Errors. There are so many listed that run from November till now. Would have been better to have researched these errors long ago.
I would suggest that in future you regularly check for errors & click on the appropriate links below each { General >More Information} to read what the error means & how to deal with it.

You could try to roll back via System Restore to a date prior to your current problems occurring or restore an appropriate System Back up that you should have made.

Links below for you to review - that may be of help.Yes you could also try the Win Update Reset.

SFC /SCANNOW Command - System File Checker

Disk Check

Check Disk (chkdsk) - Read Event Viewer Log

System Restore

Backup Complete Computer - Create an Image Backup

Backup User and System Files

Restore Backup User and System Files
My System SpecsSystem Spec
21 Jul 2011   #10

Windows 7 Home Premium 64bit
 
 

Thanks JMH for your time in helping me it is appreciated.

I have not received any previous error messages re the Event Viewer Errors. Should i have been going looking for them?

I did create recovery disc(s) when first setting up the laptop. Is this what you mean by a System Backup?

I have not had the laptop long, there is no paid for software on it and any important stuff is backed up on Dropbox - is a factory reset an option?

Paul
My System SpecsSystem Spec
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