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Windows 7: Problem installing SP1

25 Jul 2011   #1

7 Ultimate x64
Problem installing SP1

I'm trying to install SP1 on a machine running 64 bit Home Premium and it is repeatedly failing with error 8007371B (unknown error).

Details are:

Update: Windows 7 Server Pack 1
updateGuid: (5DA03162-868E-4567-80A2-D046B3FB1B09)

Anyone got any suggestions?

My System SpecsSystem Spec

25 Jul 2011   #2
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate

Hello GeoffSeel, welcome to Seven Forums!

Are you trying to install SP 1 from Windows Update or the Standalone?
My System SpecsSystem Spec
25 Jul 2011   #3

7 Ultimate x64

Thanks for the swift response:

Via Windows Update

Wrong place I guess.

Also reading around at other threads it looks like I need the System Update Readiness Tool so I will try that.
My System SpecsSystem Spec

25 Jul 2011   #4

Win 7 Ultimate 64-bit. SP1.

See if the below is of any help to you....

Win 7 SP1.
Generic steps to take before installing Windows 7 Service Pack 1.

* How to increase your chances of installing Service Pack 1 successfully.

Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center
(Revised 05/12/11 - new steps added to help insure success)

* Update your device drivers to the most recent Windows 7 device drivers from your computer manufacture's support web site (for your specific make and model)

* Start by installing the chipset/motherboard driver followed by the remaining available drivers.

* Run the SFC /SCANNOW command. This will check and repair if necessary any critical Windows system files.

Click on Start/All programs/Accessories then
Right click on Command Prompt option and select 'Run as administrator'.
At the command prompt enter: SFC /SCANNOW

* Run the System Update Readiness Tool:
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

* Also: Steps to take before installing Win7 SP1

Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center

* { I believe} Free unlimited installation and compatibility support is available
for issues related to Windows 7 Service Packs:
Note: Availability of chat, phone or e-mail support differs depending on your geographic location.

* Some issues may require more advanced support for which there may be a charge:

Microsoft Support

* Windows 7 - Service Pack 1 – How to install Step by Step
Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center

* Learn how to install Win 7 SP1

Learn how to install Windows 7 Service Pack 1 (SP1)

* Win7 SP1: Installation tips

Windows 7 SP1 Follow-up

* Troubleshoot problems installing a service pack for Windows 7

Troubleshoot problems installing a service pack for Windows 7 and Windows Server 2008 R2


Windows Server 2008 R2 SP1, Windows 7 SP1 | Download Service Pack
My System SpecsSystem Spec
25 Jul 2011   #5

MS Windows 7 Ultimate SP1 64-bit

Excellent list.

Where did you find it?

@geoff Follow that list. I'm interested in the end result.
Be sure and let us know how the update progresses.
My System SpecsSystem Spec
26 Jul 2011   #6

Vista Home Premium x86 SP2


Please follow @JMH's excellent list of things to try. If you *still* have a problem, please:

Copy the C:\Windows\Logs\CBS folder to your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!


P.S. It is important to try @JMH's list first, because tools like the System Update Readiness Tool create log files, as does SFC, and so collect logs after running these, so that I can analyse those logs as well
My System SpecsSystem Spec

 Problem installing SP1

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