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Windows 7: Cannot reactivate windows after updating system bios


01 Sep 2011   #1

windows 7 Home premium 64 bit
 
 
Cannot reactivate windows after updating system bios

Hello all
I was running windows 7 home premium perfectly for the last around 7 to 8 months. the other day I updated system bios and thereafter got the message to reactivate windwos. I used my product key but turned out to be invalid. I am in trouble kindly help help

My System SpecsSystem Spec
.

01 Sep 2011   #2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

For an OEM system, deactivation after a bios update would point to a modded bios being used earlier. However, you have not filed up your system specs. Please run this tool, click Continue, click Copy, then paste the results here or paste into notepad and upload the text file.

go.microsoft.com/fwlink/?linkid=52012
My System SpecsSystem Spec
01 Sep 2011   #3

windows 7 Home premium 64 bit
 
 

Code:
 
thanks bill2 for the concern. here are the results pasted. 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TVH22-CMYFG-GVQMK
Windows Product Key Hash: Wu/4O39NTmJeoDzdrJ+R6TpAo0M=
Windows Product ID: 00359-OEM-8783711-27953
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3386155B-E03D-4A7C-9277-8197A329AAED}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3386155B-E03D-4A7C-9277-8197A329AAED}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GVQMK</PKey><PID>00359-OEM-8783711-27953</PID><PIDType>3</PIDType><SID>S-1-5-21-2841030451-295250436-1279114259</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH55HC__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>TCIBX10H.86A.0046.2011.0422.1617</Version><SMBIOSVersion major="2" minor="6"/><Date>20110422000000.000000+000</Date></BIOS><HWID>32FE3707018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pakistan Standard Time(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-837-127953-02-1033-7601.0000-2442011
Installation ID: 001311344483275904467462057591960781926924502686291161
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GVQMK
License Status: Initial grace period
Time remaining: 32220 minute(s) (22 day(s))
Remaining Windows rearm count: 4
Trusted time: 01-Sep-11 5:10:09 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:10:2011 14:53
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: PAAAAAIABgABAAEAAAADAAAAAgABAAEAln0gEnqk8AeAlpK5YnVCxvgVdF38kRzLMPpCtonYMzqmBlxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL DH55HC 
FACP INTEL DH55HC 
HPET INTEL DH55HC 
MCFG INTEL DH55HC 
SSDT INTEL DH55HC 
ASF! INTEL DH55HC
My System SpecsSystem Spec
.


01 Sep 2011   #4

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Your log seems OK. Try reentering the key carefully. If it doesnt work, the easiest option would be to use phone activation.

Activate Windows 7 by Phone

The Pakistan activation center phone number is (92) (21) 11167 4357 in case phone activation makes a fuss.
My System SpecsSystem Spec
01 Sep 2011   #5

windows 7 Home premium 64 bit
 
 

dear bill2 can i contact microsoft directly on phone as all offices of microsoft in Pakistan are closed due to holidays for another 5 days and they do not respond. Secondly is there any options where we can get prompt support on line ?
regards
My System SpecsSystem Spec
01 Sep 2011   #6

Windows 7 Ultimate SP1 64-Bit
 
 

Unfortunately, Faisal, Microsoft will not offer support for OEM products.

Their argument is that as the OEM software is heavily discounted, support must be provided by the manufacturer.

If it is a self-build computer with an OEM operating system, support rests with yourself i.e. up the creek without a paddle as we say here.
My System SpecsSystem Spec
01 Sep 2011   #7

windows 7 Home premium 64 bit
 
 

hmm!! thats terrifying. I have built the system my self and installed seperatly purchased softwareIt. That should mean phone support on a given country number is the only way for help ?

can the reactivation problem be solved by reverting to old bios which was installed before the update ?
My System SpecsSystem Spec
01 Sep 2011   #8

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

OK, lets try something. Follow the steps below to recreate the licensing store.

1) Click the Start button
2) Type: CMD.exe in the start search field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (it may ask you if you are sure, select yes)
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: slui
8) After a couple of seconds Windows Activation dialog will appear. You likely be asked to re-enter your product key and/or re-activate.
My System SpecsSystem Spec
01 Sep 2011   #9

windows 7 Home premium 64 bit
 
 

the dialog for product key again reappears. the activation is not successful. tried twice
My System SpecsSystem Spec
01 Sep 2011   #10

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Obviously its being seen by MS's activation servers as in use or something, only MS can unblock it so you'll need to speak to a real human being. I guess you'll have to twiddle your thumbs awhile for the activation, but you can use the computer without any problems.
My System SpecsSystem Spec
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 Cannot reactivate windows after updating system bios




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