Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Microsoft blocking Win7 keys purchased from the MS Store

04 Sep 2011   #1
bobkn

Windows 7 Pro X64 SP1
 
 
Microsoft blocking Win7 keys purchased from the MS Store

My desktop surprised me with a "Windows Not Genuine" message, and a black desktop background, this morning.

To make a long story short, I'd purchased two Win7 Home Premium Upgrade keys in the summer of 2009, online from the Microsoft Store (in the USA).

Microsoft had blocked the keys, and show the purchases as having been returned. (I didn't know that it was possible to return downloads. Even if it is, I have not requested any return.)

Microsoft issued me two new keys, while they "investigate the problem".

(I'm not sure when this actually happened. I didn't use the machine from 8/28 through most of 9/2, because of a power outage due to Irene. To complicate matters further, I'd replaced my boot drive with a new SSD a couple of weeks previously, using Acronis True Image 2010 to clone the OS drive. Turned out to be a coincidence; MS had invalidated the original keys.)

Am I alone in this?


My System SpecsSystem Spec
.
04 Sep 2011   #2
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

I've never heard of this.

I purchased an Ultimate upgrade key earlier this year and Microsoft e-mailed me the key, which I promptly printed two copies of and kept as proof of purchase.

It could be cloning the drive that triggered the blocking by Microsoft as they run validation checks even after you've activated.
My System SpecsSystem Spec
04 Sep 2011   #3
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
.

04 Sep 2011   #4
bobkn

Windows 7 Pro X64 SP1
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
I've never heard of this.

I purchased an Ultimate upgrade key earlier this year and Microsoft e-mailed me the key, which I promptly printed two copies of and kept as proof of purchase.

It could be cloning the drive that triggered the blocking by Microsoft as they run validation checks even after you've activated.
I've needed to re-activate Windows many times before, sometimes for reasons as trivial as changing disk drivers. I have never managed to cause MS to block a retail key, though.

I can't quote MS exactly, but I was told that the key was blocked because the product was returned. What? Is that how MS would mark a product that they believe is being used in violation of the license agreement? Wouldn't they be be explicit about if they believed that I was engaged in piracy? (I am not. 2 machines, 2 licenses, both retail.)
My System SpecsSystem Spec
04 Sep 2011   #5
cluberti

Windows 10 Pro x64
 
 

That would be interesting - if you do ever figure it out, let us know. I've never heard of that before, although anything is possible of course.
My System SpecsSystem Spec
04 Sep 2011   #6
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by bobkn View Post
Quote   Quote: Originally Posted by seavixen32 View Post
I've never heard of this.

I purchased an Ultimate upgrade key earlier this year and Microsoft e-mailed me the key, which I promptly printed two copies of and kept as proof of purchase.

It could be cloning the drive that triggered the blocking by Microsoft as they run validation checks even after you've activated.
I've needed to re-activate Windows many times before, sometimes for reasons as trivial as changing disk drivers. I have never managed to cause MS to block a retail key, though.

I can't quote MS exactly, but I was told that the key was blocked because the product was returned. What? Is that how MS would mark a product that they believe is being used in violation of the license agreement? Wouldn't they be be explicit about if they believed that I was engaged in piracy? (I am not. 2 machines, 2 licenses, both retail.)
Don't forget that you're only buying a licence to use the software and I suppose if Microsoft's validation checks revealed the terms of the EULA were being broken then I suppose they would place a block on its use.

On the other hand, there could be a problem with their activation database, which could trigger a query.
My System SpecsSystem Spec
04 Sep 2011   #7
bobkn

Windows 7 Pro X64 SP1
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
Don't forget that you're only buying a licence to use the software and I suppose if Microsoft's validation checks revealed the terms of the EULA were being broken then I suppose they would place a block on its use.

On the other hand, there could be a problem with their activation database, which could trigger a query.
I have the impression that there was some sort of error involving the MS Store. I doubt that I'll ever be told of the nature of the problem.

The new keys that MS gave me work, and the WGA message is gone. This is the first time that I've been inconvenienced by WGA. I hope that it's the last.
My System SpecsSystem Spec
05 Sep 2011   #8
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Sounds like somebody made an error in the MS store then.

Anyway, pleased to hear that things are good now.
My System SpecsSystem Spec
Reply

 Microsoft blocking Win7 keys purchased from the MS Store




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
How do I install Win7 OEM when I should have purchased Win7 Retail
I am currently running XP Professional 2002 SP3. I purchased Win7 Home Premium SP1, 64 bit on-line last week and they sent me the OEM version. Because I opened the package they will not accept a return of OEM for the Retail version. Is there a way to install OEM on my PC? I have a Dell...
Windows Updates & Activation
Microsoft has purchased Nokia for 7.2Billion
Nokia is now M$ Devices and Services and also purchased there patent's as well Microsoft buying Nokia's devices and services unit
News
Microsoft Store of Win 8 in Win 7
1. Is MS store in Win 8 an application? 2. Can we install it in Win 7? If so,how?
General Discussion
I think Microsoft had the idea of an app store before anyone.
If you ran Windows Xp and never looked at the Start Menu, you would see a link called Windows Catalog. That would had taken you to the Microsoft Store, where you'd be able to browse some random Microsoft software and some hardware. Obviously, it was totally under-developed to be what we know now as...
Chillout Room
purchased UK student discount Win7, not downloadable
I apologize if this question has been asked and answered in this forum. I purchased the UK student discount win7 professional -32 bit yesterday, and got the confirmation email saying it is ready to be downloaded. However, when I was following the step 2 to copy and paste the given link to...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:14.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App