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Windows 7: Computer freezes after new windows update, system restore doesn't work

05 Sep 2011   #1
laceydahl

64 bit
 
 
Computer freezes after new windows update, system restore doesn't work

I have windows 7 on an acer aspire 5517. After the latest windows update KB2539636, the computer will not work except in safe mode. When in regular mode it freezes while trying to load the main page. We tried system restore multiple times and system restore failed. We tried multiple dates on system restore. I've tried to delete this update through remove programs, but it won't uninstall it in safe mode. Please help.


My System SpecsSystem Spec
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05 Sep 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hello laceydahl & welcome,

Re Windows Update KB2539636 & associated problems....

Quote:


How to obtain help and support for this security update


For home users, no-charge support is available
by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. For more information about how to contact your local Microsoft subsidiary for support issues with security updates, visit the Microsoft International Support website:
Please Verify your Location

North American customers can also obtain instant access to unlimited no-charge email support or to unlimited individual chat support by visiting the following Microsoft website:
Help and Support

For enterprise customers, support for security updates is available through your usual support contacts.
MS11-069: Description of the security update for the .NET Framework 4 on Windows XP SP3, Windows Server 2003 SP2, Windows Vista SP2, Windows Server 2008 SP2, Windows 7, Windows 7 SP1, Windows Server 2008 R2 and Windows Server 2008 R2 SP1: Aug

Links for you to peruse.

Update KB2539636 will not install - Microsoft Answers

Update KB2539636 will not install - Microsoft Answers

Windows Update errors A troubleshooting guide - 4sysops

Repair Install
My System SpecsSystem Spec
06 Sep 2011   #3
killer bee

windows7 Ultimate SP1 x32bit
 
 

Hey buddy try to reinstall your OS again. Then if there's some issue in your OS files they will replace to new one.
My System SpecsSystem Spec
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06 Sep 2011   #4
laceydahl

64 bit
 
 

It is an Acer Aspire
My System SpecsSystem Spec
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 Computer freezes after new windows update, system restore doesn't work




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