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Windows 7: Cannot install Windows Security Update KB2570947

17 Sep 2011   #11
WimYogya

windows 7
 
 

I have Genuine Windows 7 w Service Pack 1 and the Genuine label shows on the bottom right.


My System SpecsSystem Spec
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17 Sep 2011   #12
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by WimYogya View Post
I have Genuine Windows 7 w Service Pack 1 and the Genuine label shows on the bottom right.
Excellent.

Try following:
netsh winsock reset catalog

netsh int ipv4 reset reset.log

netsh int ipv6 reset reset.log



You will need to go to an elevated command prompt, i.e., run cmd.exe as administrator.
My System SpecsSystem Spec
17 Sep 2011   #13
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Since you are using ESET, then a couple more steps may be necessary.

See following:

If ESET Smart Security 5 Beta, that's the root for this kind of problems. This can be done only by open "Advanced Setup" (or simply push F5 button), then under "Web and email", go to "Protocol Filtering" and simply untick the "Enable application protocol content filtering". Reenable after updates have completed.

Disabling personal firewall or web and email settings the in "Basic Setup" does NOT disable protocol filtering.

Lately we have had a number of problems related to ESET which is normally a quite good product.
My System SpecsSystem Spec
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18 Sep 2011   #14
WimYogya

windows 7
 
 

Done. Problem solved.
Thanks for your elaborate and effective help!

Maybe you should find a way to enter it in the Windows KB under the error message number, because that would be the first place to look after a fail message pops up.

I could solve the problem without the ESET 5 beta steps.
The first two resets were enough - the 3rd was not applicable to me, CMD said.

Thanks again!
My System SpecsSystem Spec
18 Sep 2011   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Glad that we could help.

Thanks for getting back to us with the results and measures you took.
My System SpecsSystem Spec
19 Sep 2011   #16
Forsno

Windows 7 Professional SP1 64 bit
 
 
Similar but slightly different problem

I've got a similar but slightly different problem: Windows Update seems to get stuck while trying to download the same update. The system update log reveals that it's unable to cash the update (error code 0x800f0816).

There's never any message that the update has failed from Window Update - it's just stuck downloading 0 % until I restart the system.

I've tried the course of action that worked for the OP without any improvement.

Perhaps it's different enough that I should start a new thread?
My System SpecsSystem Spec
19 Sep 2011   #17
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by Forsno View Post
Perhaps it's different enough that I should start a new thread?
Yes.
My System SpecsSystem Spec
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 Cannot install Windows Security Update KB2570947




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