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Windows 7: Cannot install Windows Security Update KB2570947

16 Sep 2011   #1
WimYogya

windows 7
 
 
Cannot install Windows Security Update KB2570947

Yesterday Windows Update installed a number of important updates. Smoothly as usual.
But Security Update for Windows 7 (KB2570947) (172 KB) cannot be installed.
Tried 20 times but it fails all the time.
Error code 80072F78, could not find any proper help that solved the problem.

Already temporarily disabled my ESET NOD32 5 protection, no difference.
Any help?
Thanks!


My System SpecsSystem Spec
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16 Sep 2011   #2
NoN

Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
 
 

Error code 80072F78 seems to be related to the time and date including Internet Zone. Make sure your computer is right on time zone.
My System SpecsSystem Spec
16 Sep 2011   #3
WimYogya

windows 7
 
 

Yes I know.
That is what I found in several support sites.
But it makes no sense: my computer time and time zone have been correct from the start. Never wrong.
So, then what?
My System SpecsSystem Spec
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16 Sep 2011   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

did all of the other updates install correctly?

Never 2nd guess MS on the updates.
Install all critical updates.
Install all important updates.
Install all optional updates (other than the 30+ language updates)

Check the update history. Any other updates which have not eventually been successfully installed?
My System SpecsSystem Spec
16 Sep 2011   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by WimYogya View Post
Yes I know.
That is what I found in several support sites.
But it makes no sense: my computer time and time zone have been correct from the start. Never wrong.
So, then what?
How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. For more information about how to contact your local Microsoft subsidiary for support issues with security updates, visit the Microsoft International Support website: Please Verify your Location
North American customers can also obtain instant access to unlimited no-charge email support or to unlimited individual chat support by visiting the following Microsoft website: Help and Support
My System SpecsSystem Spec
17 Sep 2011   #6
NoN

Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
 
 

Have you tried to manually install that MS update? That might not solve Error code 80072F78, but at least if it does install

Download Details - Microsoft Download Center - Security Update for Windows 7 (KB2570947)
My System SpecsSystem Spec
17 Sep 2011   #7
WimYogya

windows 7
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
did all of the other updates install correctly?
Check the update history. Any other updates which have not eventually been successfully installed?
Yes, all always smooth.
This is the first and only one that gives trouble.

I am not a North American customer, but live in Indonesia.
So phone or email support not available, which is strange, by the way.
Then what?
My System SpecsSystem Spec
17 Sep 2011   #8
WimYogya

windows 7
 
 

Quote   Quote: Originally Posted by NoN View Post
Have you tried to manually install that MS update?
What exactly IS a manual update? I keep retrying to install the failing one, every time failing again.
Any other procedure?
My System SpecsSystem Spec
17 Sep 2011   #9
NoN

Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
 
 

Quote   Quote: Originally Posted by WimYogya View Post
Quote   Quote: Originally Posted by NoN View Post
Have you tried to manually install that MS update?
What exactly IS a manual update? I keep retrying to install the failing one, every time failing again.
Any other procedure?
Sorry, i meant using the Microsoft Stand-Alone Installer from the link i provided above...regards to which Os x32bits or x64bits you're working with.
My System SpecsSystem Spec
17 Sep 2011   #10
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

WinYoga,

Let's get one thing out of the way right now which can cause update problems.

I need for you to verify that you have a genuine Win 7.

If MS thinks you r version is not genuine, this can cause all kinds of problems with updates. They so not genuine, then you end up with update problems.
Do me a favor. WIN + Pause/Break | bottom right., you should see a Genuine Microsoft display. Iif not then, have you activated your Windows?
If not, then activate.

WIN is the key with the wavy microsoft flag.

I'n not saying that this is the problem, I just want to make sure that we don't waste your time.
My System SpecsSystem Spec
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 Cannot install Windows Security Update KB2570947




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