| Windows 7: Cannot install Windows Security Update KB2570947 |
16 Sep 2011
|
#1 | | |
Cannot install Windows Security Update KB2570947 Yesterday Windows Update installed a number of important updates. Smoothly as usual.
But Security Update for Windows 7 (KB2570947) (172 KB) cannot be installed.
Tried 20 times but it fails all the time.
Error code 80072F78, could not find any proper help that solved the problem.
Already temporarily disabled my ESET NOD32 5 protection, no difference.
Any help?
Thanks! | My System Specs |
| System Manufacturer/Model Number AcerAspire 1410 Netbook with external CD/DVD-RW OS windows 7 CPU Genuine Intel u2300 Motherboard ? Memory 4Gb Graphics Card ? Sound Card ? Monitor(s) Displays ? PSU ? Case ? Cooling ? Hard Drives Hitachi HTS
various WD external hard drives |
16 Sep 2011
|
#2 | | Windows 7 Professional SP1 - x64 Lost In Space, Vol 8-New Kind Of Kick |
Error code 80072F78 seems to be related to the time and date including Internet Zone. Make sure your computer is right on time zone. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number [May-Dec-2012] - New Mid-tower - (is done!) OS Windows 7 Professional SP1 - x64 CPU Ivy Bridge Core i5 K Motherboard Asus H77 Chipset (ATX) Memory G.Skill DDR3 PC3-12800 (16Gb) Graphics Card Sapphire HD 7770 Vapor-X Oc Sound Card SBXi-Fi Xtreme Audio (w/5.1 sound system) Monitor(s) Displays Asus Led 21,5" Screen Resolution 16/9 Keyboard Razer + Razer gamepad Mouse Razer PSU 700w 80+ Gold (ErP 6 ready) Case Cooler Master Silencio 550-v2 (modded) Cooling Gelid Solutions (PWM Push/pull Fans) Hard Drives Internal:
500Go Sata 6Gb/s (x2)
500Go Sata 3Gb/s (x2)
SSD 60Go Sata 6Gb/s Antivirus MSE 4.2 Browser IE10 Rtm |
16 Sep 2011
|
#3 | | |
Yes I know.
That is what I found in several support sites.
But it makes no sense: my computer time and time zone have been correct from the start. Never wrong.
So, then what? | My System Specs | | System Manufacturer/Model Number AcerAspire 1410 Netbook with external CD/DVD-RW OS windows 7 CPU Genuine Intel u2300 Motherboard ? Memory 4Gb Graphics Card ? Sound Card ? Monitor(s) Displays ? PSU ? Case ? Cooling ? Hard Drives Hitachi HTS
various WD external hard drives |
16 Sep 2011
|
#4 | | MS Windows 7 Ultimate SP1 64-bit Austin, Texas |
did all of the other updates install correctly?
Never 2nd guess MS on the updates.
Install all critical updates.
Install all important updates.
Install all optional updates (other than the 30+ language updates)
Check the update history. Any other updates which have not eventually been successfully installed? | My System Specs | | System Manufacturer/Model Number Toshiba Satellite S875D-S7239 laptop OS MS Windows 7 Ultimate SP1 64-bit CPU AMD A10-4600M Motherboard AMD Pumori (Socket FT1) Memory 6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28) Graphics Card AMD Radeon HD 7660G Sound Card High Definition Audio Device Monitor(s) Displays Generic PnP Monitor (1600x900@60Hz) Screen Resolution 1600x900@60Hz Keyboard Standard PS/2 Keyboard Mouse HP Wireless Optical Mobile Mouse Model FHA-3410 Hard Drives SSD 119GB Corsair CSSD-V128GB2 ATA Device Internet Speed What the local pub, local coffee shop offers. Other Info Optical Drive:MATSHITA BD-CMB UJ160B ATA Device
Also have an Asus ha1002xp netbook with Win 7 Ultimate installed. |
16 Sep 2011
|
#5 | | MS Windows 7 Ultimate SP1 64-bit Austin, Texas |

Quote: Originally Posted by WimYogya Yes I know.
That is what I found in several support sites.
But it makes no sense: my computer time and time zone have been correct from the start. Never wrong.
So, then what? How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. For more information about how to contact your local Microsoft subsidiary for support issues with security updates, visit the Microsoft International Support website: Please Verify your Location
North American customers can also obtain instant access to unlimited no-charge email support or to unlimited individual chat support by visiting the following Microsoft website: Help and Support | My System Specs | | System Manufacturer/Model Number Toshiba Satellite S875D-S7239 laptop OS MS Windows 7 Ultimate SP1 64-bit CPU AMD A10-4600M Motherboard AMD Pumori (Socket FT1) Memory 6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28) Graphics Card AMD Radeon HD 7660G Sound Card High Definition Audio Device Monitor(s) Displays Generic PnP Monitor (1600x900@60Hz) Screen Resolution 1600x900@60Hz Keyboard Standard PS/2 Keyboard Mouse HP Wireless Optical Mobile Mouse Model FHA-3410 Hard Drives SSD 119GB Corsair CSSD-V128GB2 ATA Device Internet Speed What the local pub, local coffee shop offers. Other Info Optical Drive:MATSHITA BD-CMB UJ160B ATA Device
Also have an Asus ha1002xp netbook with Win 7 Ultimate installed. |
17 Sep 2011
|
#6 | | Windows 7 Professional SP1 - x64 Lost In Space, Vol 8-New Kind Of Kick |
Have you tried to manually install that MS update? That might not solve Error code 80072F78, but at least if it does install Download Details - Microsoft Download Center - Security Update for Windows 7 (KB2570947) | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number [May-Dec-2012] - New Mid-tower - (is done!) OS Windows 7 Professional SP1 - x64 CPU Ivy Bridge Core i5 K Motherboard Asus H77 Chipset (ATX) Memory G.Skill DDR3 PC3-12800 (16Gb) Graphics Card Sapphire HD 7770 Vapor-X Oc Sound Card SBXi-Fi Xtreme Audio (w/5.1 sound system) Monitor(s) Displays Asus Led 21,5" Screen Resolution 16/9 Keyboard Razer + Razer gamepad Mouse Razer PSU 700w 80+ Gold (ErP 6 ready) Case Cooler Master Silencio 550-v2 (modded) Cooling Gelid Solutions (PWM Push/pull Fans) Hard Drives Internal:
500Go Sata 6Gb/s (x2)
500Go Sata 3Gb/s (x2)
SSD 60Go Sata 6Gb/s Antivirus MSE 4.2 Browser IE10 Rtm |
17 Sep 2011
|
#7 | | |

Quote: Originally Posted by karlsnooks did all of the other updates install correctly?
Check the update history. Any other updates which have not eventually been successfully installed? Yes, all always smooth.
This is the first and only one that gives trouble.
I am not a North American customer, but live in Indonesia.
So phone or email support not available, which is strange, by the way.
Then what? | My System Specs | | System Manufacturer/Model Number AcerAspire 1410 Netbook with external CD/DVD-RW OS windows 7 CPU Genuine Intel u2300 Motherboard ? Memory 4Gb Graphics Card ? Sound Card ? Monitor(s) Displays ? PSU ? Case ? Cooling ? Hard Drives Hitachi HTS
various WD external hard drives |
17 Sep 2011
|
#8 | | |

Quote: Originally Posted by NoN Have you tried to manually install that MS update? What exactly IS a manual update? I keep retrying to install the failing one, every time failing again.
Any other procedure? | My System Specs | | System Manufacturer/Model Number AcerAspire 1410 Netbook with external CD/DVD-RW OS windows 7 CPU Genuine Intel u2300 Motherboard ? Memory 4Gb Graphics Card ? Sound Card ? Monitor(s) Displays ? PSU ? Case ? Cooling ? Hard Drives Hitachi HTS
various WD external hard drives |
17 Sep 2011
|
#9 | | Windows 7 Professional SP1 - x64 Lost In Space, Vol 8-New Kind Of Kick |

Quote: Originally Posted by WimYogya 
Quote: Originally Posted by NoN Have you tried to manually install that MS update? What exactly IS a manual update? I keep retrying to install the failing one, every time failing again.
Any other procedure? Sorry, i meant using the Microsoft Stand-Alone Installer from the link i provided above...regards to which Os x32bits or x64bits you're working with. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number [May-Dec-2012] - New Mid-tower - (is done!) OS Windows 7 Professional SP1 - x64 CPU Ivy Bridge Core i5 K Motherboard Asus H77 Chipset (ATX) Memory G.Skill DDR3 PC3-12800 (16Gb) Graphics Card Sapphire HD 7770 Vapor-X Oc Sound Card SBXi-Fi Xtreme Audio (w/5.1 sound system) Monitor(s) Displays Asus Led 21,5" Screen Resolution 16/9 Keyboard Razer + Razer gamepad Mouse Razer PSU 700w 80+ Gold (ErP 6 ready) Case Cooler Master Silencio 550-v2 (modded) Cooling Gelid Solutions (PWM Push/pull Fans) Hard Drives Internal:
500Go Sata 6Gb/s (x2)
500Go Sata 3Gb/s (x2)
SSD 60Go Sata 6Gb/s Antivirus MSE 4.2 Browser IE10 Rtm |
17 Sep 2011
|
#10 | | MS Windows 7 Ultimate SP1 64-bit Austin, Texas |
WinYoga,
Let's get one thing out of the way right now which can cause update problems.
I need for you to verify that you have a genuine Win 7.
If MS thinks you r version is not genuine, this can cause all kinds of problems with updates. They so not genuine, then you end up with update problems.
Do me a favor. WIN + Pause/Break | bottom right., you should see a Genuine Microsoft display. Iif not then, have you activated your Windows?
If not, then activate. WIN is the key with the wavy microsoft flag.
I'n not saying that this is the problem, I just want to make sure that we don't waste your time. | My System Specs | | System Manufacturer/Model Number Toshiba Satellite S875D-S7239 laptop OS MS Windows 7 Ultimate SP1 64-bit CPU AMD A10-4600M Motherboard AMD Pumori (Socket FT1) Memory 6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28) Graphics Card AMD Radeon HD 7660G Sound Card High Definition Audio Device Monitor(s) Displays Generic PnP Monitor (1600x900@60Hz) Screen Resolution 1600x900@60Hz Keyboard Standard PS/2 Keyboard Mouse HP Wireless Optical Mobile Mouse Model FHA-3410 Hard Drives SSD 119GB Corsair CSSD-V128GB2 ATA Device Internet Speed What the local pub, local coffee shop offers. Other Info Optical Drive:MATSHITA BD-CMB UJ160B ATA Device
Also have an Asus ha1002xp netbook with Win 7 Ultimate installed. Cannot install Windows Security Update KB2570947 problems? All times are GMT -5. The time now is 05:13 AM. | |