Can't update Windows


  1. phenix
    Posts : 254
    windows 7 Pro 64 bit
       New #1

    Can't update Windows


    Got message 80072efd.
    Running Windows 7 Pro. Windows firewall off
    Running ESET SS 5 Eset firewall on

    Don't know if ESET is causing the problem or something else.
    Thanks for any help
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  3. Sardonicus
    Posts : 1,996
    Windows 7 Home Premium 64 bit
       New #2

    It is suggested by MS, that you temporarily disable 3rd part firewalls and then try to update.

    You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates
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  4. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #3

    phenix said:
    Got message 80072efd.
    Running Windows 7 Pro. Windows firewall off
    Running ESET SS 5 Eset firewall on

    Don't know if ESET is causing the problem or something else.
    Thanks for any help
    Hello phenix,

    See if these links help provide answers....

    Windows Update error 80072efd

    You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates

    How do I reset Windows Update components?
      My Computer
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  6. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #4

    Phenix,

    Problem fixed?
      My Computer
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  7. phenix
    Posts : 254
    windows 7 Pro 64 bit
    Thread Starter
       New #5

    Thanks all for helping.
    I have fired off a message to ESET. I think some setting in the new ESET SS 5 is causing the problem.
    Tried adding to the exception list in ESET but I really don't know what I am doing.
    Don't waste any more of your time on this as it must be Esets problem.
      My Computer
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  8. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #6

    Would a logical approach be to simply uninstall Esetl
    Install MSE (Microsoft Security Essential) -- link in my sig-- which will also turn the Windows Firewall back on.
    Install the updates.

    When you get an answer from ESET, then you can go back to using ESET, assuming they present you with a working solution.
      My Computer
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