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Windows 7: Windows Update failing, attached diagnostics log

29 Sep 2011   #11
Windows Sniper

Windows 8.1
 
 

Sorry mate did you try deleting the files and then re-downloading them and doing a Shutdown Install?


My System SpecsSystem Spec
.
30 Sep 2011   #12
Crowface

Windows 7 Ultimate x64
 
 

Uhh, I manually downloaded SP1 and tried to install, but as soon as I double click it, it fails. Let me get a link to another thread where the guy fixed it with the zip file...


Unable to install updates because of 800B0100


That's the fix I'm talking about... but I have no idea where he's getting those files in the zip archive from... anyone know?
My System SpecsSystem Spec
01 Oct 2011   #13
niemiro

Vista Home Premium x86 SP2
 
 

Quote   Quote: Originally Posted by Crowface View Post
Uhh, I manually downloaded SP1 and tried to install, but as soon as I double click it, it fails. Let me get a link to another thread where the guy fixed it with the zip file...


Unable to install updates because of 800B0100


That's the fix I'm talking about... but I have no idea where he's getting those files in the zip archive from... anyone know?
Hello!

I make those .zip archives, and you are perfectly correct, that is exactly the fix you need

I shall create you one. However, before I can do that, I need one piece of information from you. Do you have Internet Explorer 9 installed? If you don't, please do not install it, and if you do, please do not uninstall it. Just leave it how it is until I have fix this, but just tell me whether you have it or not.

Thanks a lot!

Richard
My System SpecsSystem Spec
.

02 Oct 2011   #14
Crowface

Windows 7 Ultimate x64
 
 

Negative, I don't have it installed. Running IE 8 right now. When you do upload the files, could you tell me the reasoning behind it, and how you are making them? I'd like to know for future reference. Thanks!
My System SpecsSystem Spec
02 Oct 2011   #15
niemiro

Vista Home Premium x86 SP2
 
 

Hello again!

Quote   Quote: Originally Posted by Crowface View Post
Negative, I don't have it installed. Running IE 8 right now.
Thanks a lot! Read on for why this matters

Quote   Quote: Originally Posted by Crowface View Post
When you do upload the files, could you tell me the reasoning behind it, and how you are making them? I'd like to know for future reference. Thanks!
That would be no problem at all! I would love to explain this to you!

Right, I don't know exactly what you do and don't know, so I shall verge on the side of over-explaining, rather than under-explaining. Please do not be offended at all by this, as I promise that no offence is ever intended. If there is anything you do not understand, please do feel free to ask as many questions as you like. Right, let's get on with it!

As I think you already know, the only log I am using is the one created by the System Update Readiness Tool (SURT), which is created in C:\Windows\Logs\CBS\CheckSUR.log. When it comes to diagnosing complicated issues, many more logs come into play. But your error code is extremely common, and quite simple to fix.

If you look under my name, you will see that I am still running Vista (the reason being that I can't afford to buy 7 ) However, I am a Vista supporter. The error you are receiving now is extremely common for Windows 7, and there is no direct equivalent for Windows Vista. Vista had a small multitude of common Windows Update errors, all of which were harder to fix than this one, especially one particularly dire error for Vista SP1, the infamous 0xc01a001d, which I had a success rate of about 5%, otherwise a Clean Install (not even a Repair Install). That was bad. However, this error code is really, really common. A victory for Vista over 7! It may be about the only time I can say that, but it is true!

Anyway, back on topic! Let's have a look at your log file.

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2011-09-28 07:54

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_12_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_12_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_13_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_13_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_14_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_14_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_15_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_15_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_3_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_3_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_4_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_4_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_5_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_5_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB2559049_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_for_KB2559049_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB2559049_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_for_KB2559049_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat        

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 112
 Found 20 errors
  CBS MUM Corrupt Total count: 10
  CBS Catalog Corrupt Total count: 10

Unavailable repair files:
    servicing\packages\Package_12_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_12_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_13_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_13_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_14_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_14_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_15_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_15_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_3_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_3_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_4_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_4_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_5_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_5_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_for_KB2559049_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_for_KB2559049_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_for_KB2559049_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_for_KB2559049_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum
    servicing\packages\Package_12_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_12_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_13_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_13_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_14_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_14_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_15_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_15_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_3_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_3_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_4_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_4_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_5_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_5_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_for_KB2559049_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_for_KB2559049_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_for_KB2559049_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_for_KB2559049_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat
    servicing\packages\Package_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat

Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
Firstly, look at the list after "Unavailable repair files:". You will see that every entry there is duplicated. Nobody knows for sure the reason why, but I do have a very strong suspicion.

Take an example two lines:

(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_12_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_12_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat

(f): Means FATAL. You may occasionally see (w), for WARNING. Also, you will see a (fix), on the NEXT line. This means that the previous line has been FIXed.

CBS MUM Corrupt/CBS Catalog Corrupt: Explains the type of error message. There are SO many possible values here.

0x800B0100/0x800F0900: The error code you will receive back from Windows Update. If you fix all of the 0x800B0100 lines, you will receive a 0x800F0900 error from Windows Update. Vast number of possible values.

Next: Name and location of corrupt file.

Line 1: Shows you the contents of the first line. Kind of useless. Here, your files are empty. Sometimes this comes back as junk.

Basically, you have 20 corrupt Windows files, and these need to be replaced.

THE KRUX: The .zip file that I will provide you with contains good copies of these 20 files, we put them into a certain location, the System Update Readiness Tool performs the switch-over, these 20 files are no longer corrupt, and so Windows Update works again. That is the theory behind this.

Right, how do you source these files! Firstly, DO NOT take them out of a current, working, copy of Windows 7. Some people will do this. Some people will even recommend it, because they know of no other way. 95% of the time, this will be perfect. If you remember to match up computers with the same copy of Internet Explorer, I would guess that the success rate would rise to 98% or so. But it is not perfect! It is dangerous! There is a better way! Please use my way!

A few of the many dangers:
  • Mismatch Internet Explorer versions
  • Mismatch other components
  • That machine is not as clean as you first thought
  • Unlikely to be able to source all from a single machine - time consuming and dangerous
  • Windows features on and off
  • Language packs and regional settings
  • Different versions of programs
  • Any two machines are not the same!
  • The most important point which I left to the end and have forgotten...
Anyway, I am hungry! I shall go and have a bite to eat, and pick up this story in half an hour!

Richard
My System SpecsSystem Spec
02 Oct 2011   #16
niemiro

Vista Home Premium x86 SP2
 
 

OK, so half an hour when to pot, and turned into 12 hours.

Anyway, the overall reason is that a single file name can have multiple contents, and not all computers have every file.

Well, the correct way is to extract a replacement file from the actual install, which makes sense.

Right, there are two tutorials for System Update Readiness Tool logfiles, both of which are long, and both of which only brush the surface. If you are truly dedicated, read this! System Update Readiness Tool - CheckSur.log File Analyzis

It is not an easy read. The author's first language is not English, and it can be hard to follow at times.

However, it also teaches the basic, fundamental techniques. These are not longer used. Nowadays, we have automated tools (written by me ) to automate almost all scenarios, and tutorials for their use, usually reserved for apprentices in this field of study. If you are interested, send me a Private Message, and tell me which bits you are interested in. You are more than welcome to (and I am the author so I have the keys and rights)

Right, let's do things the semi-manual way.

Look again at your log. Take an example line.

"Package_for_KB2559049~31bf3856ad364e35~amd64~~6.1.1.2.cat"

Find which Knowledge Base (KB) article it belongs to, in this case KB2559049.

Check that there are no other KBs in the log. For you, there are not. If there are, repeat the below for each one.

Visit support.microsoft.com/kb/{number}, in this case support.microsoft.com/kb/2559049

(TIP: In actual fact, it is faster to Google KB2559049)

Select the download link for IT Professionals (none of the others will bring you to the correct page)

Find the correct download link: Download Details - Microsoft Download Center - Cumulative Security Update for Internet Explorer 8 in Windows 7 x64 Edition (KB2559049)

Understand now why I asked if you had IE8 or IE9?

Download it.

The above tutorial will show you how to extract it.

However, that is really slow. If you want to be an efficient pro, follow this tutorial instead: Windows Update - Extract an Update

Now use your extracted files to produce your fix. It will take ages!

But look, I have a tool to automate the whole thing!

Windows Update failing, attached diagnostics log-surt_fix_generator.png

Windows Update failing, attached diagnostics log-surt_fix_generator2.png

Now that does save me a lot of time! It will analyse the log file, extract the update, create the fix, and .zip it up for me! I really no longer do any work at all! If you want a copy, please drop me a PM. And that goes for anybody reading this.

Very soon, there will be a version of that tool which inexperienced users can use. It features a nice wizard, analyses the log file, downloads the required files from Microsoft servers, creates the fix, and fixes the machine, all in a simple to use Next->Next->Finish format. Now that is cool About 1 month away. Perfectly in time for any trends in Windows 8 update failures. I shall be hot off the mark for Windows 8!

There are so many more programs of mine, tricks, and so much more to learn. If you are interested, ask or PM me! Anyway, onto the fix (which you hopefully understand a little better now)

WARNING! This fix was created specifically for this user! If you are not this user, do not follow these instructions!
@Crowface: Ignore the above

Download the attached .zip file. Inside it, will be two folders, Packages and Manifests.

Create these folders if they do not already exist: C:\Windows\Temp\CheckSur\Servicing\Packages\ and C:\Windows\Temp\CheckSur\winsxs\Manifests

Extract Packs.zip onto your Desktop. Please place the contents of my Desktop\Packages in C:\Windows\Temp\CheckSur\Servicing\Packages\ and my Desktop\Manifests in C:\Windows\Temp\CheckSur\winsxs\Manifests.

DO NOT place the .zip file in that folder, or the folders themselves. Make sure that a lot of files are in each of those Checksur folder. NOTE: For you there are no manifests. Just move on.

Re-run the System Update Readiness Tool, and get me another copy of C:\Windows\Logs\CBS\CheckSUR.log.

Also, please retest Windows Updates (with fingers slightly crossed, no matter how much we both know that that won't help! lol.)

Thanks a lot!

Richard


Attached Files
File Type: zip Packs.zip (1.12 MB, 10 views)
My System SpecsSystem Spec
04 Oct 2011   #17
Crowface

Windows 7 Ultimate x64
 
 

Well, we're almost out of the woods. The Update tool fixed and installed SP1 and a couple more hotfixes. Thanks for that, amazing work by the way. Still having trouble with 4 hotfixes, though. I've run the Update Readiness tool and it says no errors, but I still can't install:

KB2559049
KB2491683
KB2511455
KB2544893

It's giving me error code 8024200D.

Any more magic advice?

Edit: Also, it won't let me install IE9 through the update tool. I haven't tried manually, but I'll hold off on that as I use Firefox mainly. I'd still like to update IE to 9 eventually, as multiple software programs use IE9 as a default, unchangeable browser, such as games with embedded browsers. This gives the Error Code 2.

Restarted multiple times, still no luck.

Another Edit: Tried manually deleting the SoftwareDistribution folder to clear any potentially corrupted downloads, but it just downloaded them fresh and still failed.
My System SpecsSystem Spec
04 Oct 2011   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

All the problems in the log relate to KB2559049 update - I suggest that you try reinstalling that offline (you may have to uninstall it first)

MS11-057: Cumulative Security Update for Internet Explorer: August 9, 2011
My System SpecsSystem Spec
05 Oct 2011   #19
niemiro

Vista Home Premium x86 SP2
 
 

Quote   Quote: Originally Posted by NoelDP View Post
All the problems in the log relate to KB2559049 update - I suggest that you try reinstalling that offline (you may have to uninstall it first)

MS11-057: Cumulative Security Update for Internet Explorer: August 9, 2011
That is not the best fix for the issue. It will fail, (and may leave the system in a worse state than before). If you wish to learn how to analyse those log files, and create proper fixes, please read the publically avaiable tutorials, my above posts which give hints at the correct fix, or send me a Private Message.

Thanks a lot for your co-operation,

Richard
My System SpecsSystem Spec
05 Oct 2011   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry 'bout that - must remember not to post at silly hours!
My System SpecsSystem Spec
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