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Windows 7: restored computer, windows lost genuine

03 Oct 2011   #1
ZenixNet

Windows 7 Home Premium 64-bit
 
 
restored computer, windows lost genuine

I used Windows Restore to restore files from a different computer (old computer crashed) now the new computer is not genuine and it wont accept any Windows 7 key. Also, all previous restore points are missing.


My System SpecsSystem Spec
.
15 Oct 2011   #2
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Did you see any sort of error message?

Activation Error Codes
My System SpecsSystem Spec
15 Oct 2011   #3
alphanumeric

Windows 10 Education 64 bit
 
 

You restored files from a completely different PC and now your surprised that Activation has failed? You've corrupted your system files. There are a lot of files that are specific to the hardware windows was installed to, especially those tied to windows activation. I'd say its time to re-install windows.
My System SpecsSystem Spec
.

15 Oct 2011   #4
ZenixNet

Windows 7 Home Premium 64-bit
 
 

I did the same thing on a previous computer and it didn't mess up.
Also, I select only the user folder I never thought that would mess it up.
My System SpecsSystem Spec
16 Oct 2011   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
My System SpecsSystem Spec
18 Oct 2011   #6
fergiet

Windows 7 64 bit
 
 

I have a similar problem. My son's laptop had a major crash so we re-imaged the drive from an image backup of his C Drive that I stored on one of my External drives. Then it started to report that it was not genuine. Tried the phone activation but that failed and reported that the win 7 could be a pirate copy.

It was bought from Amazon UK at the start of this year.

I used the MS diagnostic tool and have pasted the results below.

Any help welcome.


Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-WYD9V-TXHJK-4Y9MV
Windows Product Key Hash: MWii7bcoRnvqHdweviyOF0zR3C8=
Windows Product ID: 00359-232-6190784-86849
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {F7443840-2833-40B7-9D3D-CD52A2B46A5C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.110622-1503
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F7443840-2833-40B7-9D3D-CD52A2B46A5C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4Y9MV</PKey><PID>00359-232-6190784-86849</PID><PIDType>5</PIDType><SID>S-1-5-21-3965928390-4291915949-880304300</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Equium L40</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.30 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080229000000.000000+000</Date></BIOS><HWID>17BA3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BB6E83BA3C09500</Val><Hash>PwrtPaWjYwy+OIqRjx9rvQgzUHE=</Hash><Pid>73931-640-0670602-57480</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7600.16385
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00172-232-619078-00-2057-7600.0000-2912011
Installation ID: 005155640365823333966390999665251470118993085861322906
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4Y9MV
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 18/10/2011 14:25:17
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:18:2011 14:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAJJR2ZlCRRCDqTk6rbjqkPej7khgwc/RI
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSASU TOSASU00
FACP TOSASU TOSASU00
HPET TOSASU TOSASU00
BOOT TOSASU TOSASU00
MCFG TOSASU TOSASU00
SLIC TOSASU TOSASU00
OEMB TOSASU TOSASU00
TCPA TOSASU TOSASU00
My System SpecsSystem Spec
19 Oct 2011   #7
fergiet

Windows 7 64 bit
 
 

Seems to be a fake ! I have contacted Amazon, their reseller and MS.

My System SpecsSystem Spec
19 Oct 2011   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by fergiet View Post
I have a similar problem. My son's laptop had a major crash so we re-imaged the drive from an image backup of his C Drive that I stored on one of my External drives. Then it started to report that it was not genuine. Tried the phone activation but that failed and reported that the win 7 could be a pirate copy.

It was bought from Amazon UK at the start of this year.

I used the MS diagnostic tool and have pasted the results below.

Any help welcome.


Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-WYD9V-TXHJK-4Y9MV
Windows Product Key Hash: MWii7bcoRnvqHdweviyOF0zR3C8=
Windows Product ID: 00359-232-6190784-86849
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
This is another Blocked MSDN Key - contact the vendor (if they haven't skipped town) and demand a refund, and notify Amazon MarketPlace.
My System SpecsSystem Spec
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