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Windows 7: Windows 7 Home hangs while applying update


05 Oct 2011   #1

Windows 7 Home 64 bit
 
 
Windows 7 Home hangs while applying update

I have windows update set so it downloads updates but doesn't apply them automatically.

For the last couple of nights, there has been an update to apply when I log off. In both cases, the update seemed to hang and I left the computer switched on overnight with the monitor switched off.

On the first occasion it was still hung in the morning so I reset the computer. All seemed to be OK during the day but when I came to close down there was an update to apply. I guess it was the same one. It hung again and I left the computer overnight again. This time it had switched off but when I switched it on again it came up with a temporary profile.

A message appeared telling me to look in the event viewer but that is a waste of time as there are several hundred million entries which don't mean anything to me.

Where do I go from here? I guess I can do a system restore but that is likely to lead me back here after a day or two as the system tries to keep itself up to date.
Any advice greatly appreciated.


My System SpecsSystem Spec
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05 Oct 2011   #2

Windows 7 Ultimate SP1 64-Bit
 
 

Welcome to Windows Seven Forums.

You haven't said which update it was, so I'll take a guess that it may have been SP1. It's never a good idea to switch your computer off while an update is being installed.

May I suggest you download and install the Windows 7 System Update Readiness Tool? It may help solve your problem. The link is for the 64-bit version.

Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011]
My System SpecsSystem Spec
05 Oct 2011   #3

Windows 7 Home 64 bit
 
 

The simple answer is that I don't know which update it was. Windows doesn't tell me!

I know its not a good idea to switch off the computer during an update but after 8 hours what should you do?

Thanks for the link I will try it.
My System SpecsSystem Spec
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05 Oct 2011   #4

Windows 7 Ultimate SP1 64-Bit
 
 

I'll agree, 8 hours is an awful long time.

You might also want to change your update settings, which will give you the chance to select each one first and check its purpose before you decide whether to download it.

Name:  UpdateSet.JPG
Views: 53
Size:  107.2 KB

If there are any you don't want, just right-click the update in question and choose Hide.


My System SpecsSystem Spec
05 Oct 2011   #5

Windows 7 Home 64 bit
 
 

I have it set to "download updates but let me choose whether to install them". In practice it doesn't tell me anything about them just lets me know they are there.

I have no problem with applying all of the updates and would do it automatically apart from its tendency to grab control of the computer and restart when it wants rather than when it is convenient to you.

If this is a major update which is going to take some time shouldn't it make you aware of what is happening so you know that it is a bit out of the ordinary?
My System SpecsSystem Spec
05 Oct 2011   #6

Windows 7 Ultimate SP1 64-Bit
 
 

Well, often it's not a single update that's being offered, but a whole bunch of them.

Then there are the big updates such as the Windows and Microsoft Office service packs, so you could always choose the option to download but not install, which would give you a fighting chance of knowing what they're for.

Anyway, give the Update Readiness Tool a whirl and see if that fixes the problem.
My System SpecsSystem Spec
05 Oct 2011   #7

Windows 7 Home 64 bit
 
 

Well I installed the tool. Switched off for a couple of minutes and rebooted.

No Change.

I would guess that I need to restore to before Sunday night and take it from there
My System SpecsSystem Spec
05 Oct 2011   #8

Windows 7 Home 64 bit
 
 

Investigating the possibility of System Restore, it looks like the update that caused the problem was Net framework update KB2468871.
My System SpecsSystem Spec
05 Oct 2011   #9

Windows 7 Home 64 bit
 
 

So I have restored to last Sunday and regained my system. Phew!!

I have changed my update settings so I can vet what is downloaded and all that is outstanding is the KB2468871 which seemed to cause the original problem. Apart from something called Silverlight that is.

I already have 5 Net Framework updates installed KB2518870, KB2478663, KB2446708, KB2539636 & KB2533523.

How can I check whether the sytem has an underlying problem which is affecting this update?
My System SpecsSystem Spec
05 Oct 2011   #10

Windows 7 Ultimate SP1 64-Bit
 
 

Silverlight is a Microsoft app similar to Adobe Flash as far as I'm aware.

As for checking the system I'm not sure on that one.

Microsoft has a support page where you get help with updates that are not playing ball.

http://support.microsoft.com/ph/6527
My System SpecsSystem Spec
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 Windows 7 Home hangs while applying update




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