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Windows 7: Windows Update error when installing SP1 code 80070BC9


17 Oct 2011   #1

Windows 7 Professional x64
 
 
Windows Update error when installing SP1 code 80070BC9

Hi! I got errors 80070BC9 and C355 when trying to install SP1, security updates KB2478661 and KB2556352 and Internet Explorer 9 with Windows Update. I use Windows 7 Professional x64. I tried to install the updates manually, used the Windows Update Readyness and FixIt tools, and to reinstall the Windows Update agent from the command line as administrator with the /wuforce option. Nothing worked. I uploaded the checksur.log. Can you fix this please?




Attached Files
File Type: log CheckSUR.log (336 Bytes, 39 views)
My System SpecsSystem Spec
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18 Oct 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Magnusmaster,

* First & foremost I recommend you only do a few updates at a time.
Set Windows to notify you of updates but YOU choose which to do & when.

* Certain Security software can cause updating issues.
To find out if 3rd party software is causing the updates to fail to install > configure the system to Clean boot and then check for updates.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

* You could also try resetting Windows Update Components.
To do this:
1. Click on the following link: How do I reset Windows Update components?
2. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

* Instead of using Windows Update try the SP1 Download:

Download Details - Microsoft Download Center - Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

For 32-Bit Windows 7 download: windows6.1-KB976932-X86.exe

For 64-Bit Windows 7 download: windows6.1-KB976932-X64.exe

* Windows 7 - Service Pack 1 – How to install Step by Step
How to install Windows 7 Service Pack 1 – Step by Step

* Email support via Microsoft Tech.
Microsoft Support
My System SpecsSystem Spec
18 Oct 2011   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Magnusmaster View Post
Hi! I got errors 80070BC9 and C355 when trying to install SP1, security updates KB2478661 and KB2556352 and Internet Explorer 9 with Windows Update. I use Windows 7 Professional x64. I tried to install the updates manually, used the Windows Update Readyness and FixIt tools, and to reinstall the Windows Update agent from the command line as administrator with the /wuforce option. Nothing worked. I uploaded the checksur.log. Can you fix this please?
Hi Magnusmaster and welcome

This error is usually associated with a malware or firewall application. Please read this issue and fix here Failed Update Error Code 80070bc9 - Microsoft Answers

Btw your checksur.log file is almost empty and contains no really usefull information.


Beat me again Jan <g>

My System SpecsSystem Spec
.


19 Oct 2011   #4

Windows 7 Professional x64
 
 

Jan, I've tried the fixes from
both posts in this topic, they
didn't work. I then ran the update
readiness tool again but it never
took off, the progress bar stuck
at 0%, so I decided to cancel the
operation, which was taking
forever as well. In the end I used
the task manager to force it to
close... Terrible mistake. I'm
running the tool one more time and
this is what happens:

It starts by showing a little
window saying that Windows Update
Standalone Installer is "searching
for updates on this computer..."
along with a green flash moving
across a bar (you know, the
generic "it's doing something"bar
that doens't show the progress
itself.
After a few seconds, another
window saying "Do you want to
install the followinf Windows
software update" pops up. The
update displayed is "Hotfix for
Windows (KB947821)". I click
"Yes". Then it says something
about "copying packages..." (I
can't read it completely as it
lasts less than a second. An error
pops up:
"installer encountered an error:
0x80240009". I click OK and it
closes...
------------
What else can I say? Well, windows
update shows that "4 important
updates selected" are awaiting to
be installed:
Security Update for .NET Framework
3.5.1 on Windows 7 and Windows
Server 2008 R2 for x64-based
Systems (KB2478661)
Security Update for Windows 7 for
x64-based Systems (KB2556532)
Windows 7 Service Pack 1 for x64-
based Systems (KB976932)
Windows Internet Explorer 9 for
Windows 7 for x64-based Systems


I've attached some of the files I found
in my C:\Windows\Logs\CBS folder. One (CBS.log) is several MB in size and doens't fall within the 2MB limit of this site. Others are "cabinet files" (what are those about??) and are not accepted on here either.


I've seen from other posts that
data from the checksur.log file
can be used to manually create a
fix for the update errors but
apparently the update readiness
tool could not finish the file and
it shows up messed up... Well at
least that's what I think.

I have tried EVERY solution in
Microsoft's website, they simply
don't work. What do I do now?


Attached Files
File Type: log CheckSUR.log (395 Bytes, 22 views)
File Type: log CheckSUR.persist.log (1.5 KB, 12 views)
File Type: log FilterList.log (370 Bytes, 8 views)
My System SpecsSystem Spec
19 Oct 2011   #5

Windows 7 Professional x64
 
 

First of all I'm sorry for the format of my previous post. I typed it in notepad with word wrap enabled, then copy/pasted it on here and the text became really thin, I didn't know that would happen.

Secondly, I just ran windows update once more and got errors 80070BC9 and c355. Thought I would mention that too, I'm trying to provide all the information I can so if you need anything else I will provide it.
My System SpecsSystem Spec
19 Oct 2011   #6

Vista Home Premium x86 SP2
 
 

Quote   Quote: Originally Posted by Magnusmaster View Post
First of all I'm sorry for the format of my previous post. I typed it in notepad with word wrap enabled, then copy/pasted it on here and the text became really thin, I didn't know that would happen.

Secondly, I just ran windows update once more and got errors 80070BC9 and c355. Thought I would mention that too, I'm trying to provide all the information I can so if you need anything else I will provide it.
Hello!

Can I just have a quick look at those CBS.logs?

Please copy the C:\Windows\Logs\CBS folder to your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard
My System SpecsSystem Spec
19 Oct 2011   #7

Windows 7 Professional x64
 
 

Alright, Now the readiness tool works again! I mean, it's stuck at 0% but there's no error...I don't remember what I did but it works now. It's still running, stays at 0% but I think thats better than not working at all right?

Well, as regards the second post, one minute. I will upload the CBS file
My System SpecsSystem Spec
19 Oct 2011   #8

Windows 7 Professional x64
 
 

Here's the CBS file. Hope it's useful.
My System SpecsSystem Spec
19 Oct 2011   #9

Windows 7 Professional x64
 
 

GOT THE "INSTALLATION COMPLETE" MESSAGE! Well, I'm sure I can provide you with a good Checksur.log file now?

By the way, whats the point of a progress bar that jumps from 0% to 100% in one sec but doesn't move for 30 minutes??
My System SpecsSystem Spec
19 Oct 2011   #10

Windows 7 Professional x64
 
 

This is what my new checksur.log file says...No errors? I still have the 80070BC9 and C355 errors.


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2011-10-19 15:40
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 895
No errors detected
My System SpecsSystem Spec
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 Windows Update error when installing SP1 code 80070BC9




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